Surabaya Hotel Guide - House of Sampoerna hotels in Surabaya, Indonesia.

"Nice place, delightful staff "

"Thank you front desk Maya for outstanding customer service. "

"Renovated room, comfe & clean"

"I love all design of the hotel, simple and feels comfortable staying 🙂 "

"Good location"

"Average room. Staff were friendly."

"Good new hotel, very clean and staff are very friendly"

"Excellent"

"Had an enjoyable stay"

"No kettle in the room n need to take from gallon mineral water near the elevator...water is room temperature..Hot water is not working, because not connected to the electrical point..."

"Nice wine bar restaurant with good food. Very quiet rooms. Comfortable bed with lovely soft pillows."

"The location was great ... far enough from congestion but close enough to walk if needed. Night food markets down the street. Good variety at breakfast. Only issue was room cleaning was before 10am. "

"A very nice hotel with very friendly and helpful staff!"

"Hotel is very nice, breakfast was amazing and room was very clean. Staff very friendly also"

"Hotel was beautiful, food was great and the staff were absolutely wonderful! "

"We enjoyed our stay at this hotel. Location is near places we would like to visit. Staff were polite, friendly and very helpful."

"Really enjoyed. Highly recommend "

"After staying at another Neo hotel recently, i was disappointed with this property. The room is pretty run down, definitely in need of an update. The toilet seat was broken. There was this internittent pumping sound every 45 secs or so, coming from the rooftop or an adjacent room, it was annoying but not bad enough that i couldn't fall asleep. It did however had good hot water flow. The staff were friendly. The area was really quiet."

"Easy checking in - kind & helpful staff - ok breakfast - good location. Nice views / good stop over - slightly modern theme and not too dates hotel - recommend "