Illenberg Hotels

"Great staff and location but the hotel decor was very dated. It’s in desperate need of modernisation "

"Sun Parc is an okay hotel mainly due to its excellent location if your aim is visiting Europa-Park and Rulantica. It is about 5 minutes from Rulantica and 10 minutes from Europa-Park, making it a convenient and more affordable option for families. The family room size is good, with a double bed and a bunk bed, which worked well for us with children. However, cleanliness needs significant improvement. The bed presentation was poor, with torn bed linen and a large amount of hair on the beds. When lifting the mattress, the area under the bed was extremely dirty, showing a lack of proper cleaning. As there is no carpet, regular cleaning under the beds should be expected. The shower has excellent water pressure, but the space is small, especially for taller guests, and the curtain sticks to the body. The bathroom also had an unpleasant sewage-like smell. The hotel is quiet, reception is not 24 hours, and we did not see much staff during our stay. Complimentary water was available at reception, but it would be more convenient if it was placed in the room on arrival. The tourist tax payment - in cash - was not clearly communicated in advance. Nearby restaurants shown as “open” on Google were mostly closed at lunchtime. A nearby kebab house was very good, and The Italian is highly recommended. Unfortunately, no breakfast was available at the hotel during our stay. Overall, suitable for location and budget, but cleanliness and communication need improvement. "

"Clean comfortable room near train station at good price point."

"Nice modern rooms. Clean friendly staff close to Europa Park"

"Big pleasure "

"When i asked for toothbrush ,and sewing kit through the phone the lady answered me exactly go and bring for your self from the reception, i told her i am unable now to go down she said you to have to collect it by yourself self we dont have anybody to bring it to you. When i went down she didnt find and said wait i will send it with someone, she even didnt say excise me or sorry for that. Stuff was very bad, taught unfriendly "

"Room was grrat but their bottle water policy on checkin is rubbish. "

"very nice staff, clean and spacious rooms"

"Really good value hotel, especially for a solo traveller. Room was a decent size and was clean, staff were very helpful. Car park was a decent size but some of the parking was atrocious so I couldn’t always get a space. Only thing I would change is having a kettle - I did miss morning teas! "