Isla Grande Hotel Guide - Adventure Sport Hotels in Isla Grande, Cartagena

"Hotel nice "

"Me and my family’s review is based on our experience we had at the Hilton during our five nights stay here. We were in contact with the hotel prior to arrival and spoke to multiple employees and explain to them. We are travelling with kids under the age of six and need connecting rooms to our surprise at the time of check-in, they told us they did not have any connecting rooms and will have to give us separate rooms on different sides of the hotel. This was extremely frustrating after a 12 hour journey, especially after it was confirmed by the hotel in writing that we were going to get connecting rooms at Check In. The hotel manager at the time of the ship was extremely nice. They did offer us 50,000 Hilton points which covered the first night in separate rooms the front desk staff almost seems standoffish with Lil to very minimum interaction now for the hotel. This hotel is located 14 minutes from the famous world city this property definitely looks a lot better in the pictures and is deed. When advertised they showed tennis courts to our shop, we went downstairs to play and we’re hit with the bill of $$40 Canadian per hour, which made no sense but according to the people on the tennis court, the property did not own the tennis court the swimming pool we’re good. The food at the snack bar was decent. The beach was not the best. Water smelt like gas due to the big boats. The Hilton was a No for us. Please research before booking. "

"Very beautiful hotel, staff could improve, satisfied with our stay"

"A great place to stay for a quiet and relaxing visit to the Rosario Islands. Ideal for families and travellers seeking a quiet and relaxing holiday. Catching the boat ferry from Cartagena was a bit chaotic and confusing, but that is the only complaint. "

"We had a great time. We stayed for a week and got to experience most of what the resort has to offer. We came with two little kids under two and glad we were put on the first floor and had a big family room. Moving around was hard work with a stroller because there’s lot of stairs and not enough ramps. The buffet food had lot of options to choose from. Some are hits and some misses. The restaurants had good food. My main issue was with communication. This was my birthday trip and I let the staff know during check in and asked what they offered for birthdays; I was told it was handled and during my dinner, no one was aware and I had to tell them it was my birthday. We weren’t told about the schedules or how anything worked, maybe it’s the language barrier. We had to figure things out and makeout what the pamphlet said. However we loved the overall staff from the restaurants to the lobby and overall services. Everyone is very patient and friendly. By the time we had to go the staff honestly felt like family. They knew our names and kids names. Really a great crew. "

"Yes"