Hakuba Hotel Guide - Iwatake Onsen hotels in Hakuba, Japan.

"The staff were so helpful here. The place has character and the location is amazing close to the chairlift and can see the mountain from the room. The room has everything we needed and loved the onsen. Breakfast was typical Japanese style but as a buffet so could help yourself and you could ski straight into the warm room to leave our equipment. "

"A little dated but great hotel"

"We enjoyed our short 3 night stay at West Coast Inn in March 2026. We came to Hakuba to see the mountains and the snow, and the weather cooperated!! Our host at West Coast was wonderful and gracious! We plan to come back next year!"

"We stayed for 17 days. The listing states "ski in / ski out access". This is untrue. The property is a 15 minute walk from the hotel. There are portions of the walk that are unsafe if there is snow in the side of the roads, busses and traffic have to stop and go around pedestrians. The ski shuttle stop is at the resort. Uber/Taxi was 12 USD one way at the time of our stay/this review. There is no breakfast or food whatsoever at this hotel. There is one microwave for the entire hotel. It was poorly functioning, had duct tape holding the knobs together, and had not been cleaned at all. The staff at this hotel did the minimum. They did not communicate about local amenities, provide advice, or make the inconveniences previously mentioned any easier. They did not help with Ski passes. Cleaning staff would enter our room and start cleaning while we were still occupying the space, getting changed, ect. They did not speak Japanese or english. We moved the bed at one point to retrive something that rolled underneath. There was so much filth on the floor it was unbelievable. 12 pairs of slippers, old food, and towels covered in dust build up. I tried to ask the front desk for a vacuum. They did not vacuum or allow me to use one. This is the budget option in this area for good reasons. The hotel website is very misleading. Buyer beware. "

"Good option if you’re looking for something very close to the ski lift. Unpleasant smell all around probably due to the building being old."

"The property is nice, the onsen is a terrific feature and the staff were excellent and helpful with our many questions for inbound/outbound travel. However, for upwards of $400 per night, the dining options were rather basic and, given the hotel's somewhat remote location, the sporadic shuttle schedule and drop-off locations made the ski resorts somewhat of a challenge to reach."

"Friendly, welcoming"

"The place was cosy and the host was so very helpful with transport to grocery shopping and station, & lift passes. The small house had all the facilities you need and was toasty. "