Juan Martín Hotels

"I just returned from 5 days at the Hyatt Regency Grand Reserve. It was a nice stay. The location worked well for being about a half an hour from the airport and just 15 minutes from the rainforest in Fajardo. The grounds are beautiful and there’s a golf course there. The Puerto Rico open was happening while we were there. Surprisingly, that didn’t affect our stay at all. I loved how secluded this resort is. Unlike other places, I’ve stayed on the island, there were no stray dogs hanging around, which was good because that always pulls at my heart string seeing those. There’s a decent beach and a beautiful pool. We had a room over overlooking the ocean, which was really great. It had a very large balcony which we spent a lot of time lounging on. The staff was really nice and friendly. The one complaint we had was that one night there was a large group of rowdy guys that acted like they were having a frat party out in front of the condo around the fire. They blasted music from 1to 3 AM and were extremely loud and obnoxious. Folks in our building, were all yelling over the balconies asking them to quit it because people were trying to sleep. We had called down to the front desk to ask them to go take care of the situation because nobody in our building was able to sleep with this ruckus going on. No one showed up to get them to pack up their party for at least a half an hour. We were shocked at how long they allowed this to go on. It was really unfortunate. "

"The staff were friendly and helpful. The resort was beautiful and clean. "

"Bartenders at the pool were amazing but house keeping was not staff was very friendly needs a little updating and better music at the pool restaurants should serve authentic Spanish food instead of whatever it is was on the menu over all a nice place just a few weeks would make it great "

"Beautiful property. Although the fact that the room door was aluminum made all the noise of people in the hallway very loud. Not sure if it is in the plans , but a small bar would be great. "

"Location - next door to kayak tours and great restaurants on the beach. Excellent service, they have everything you need, and get back to you on any questions promptly. Beds are more comfortable than what we had in San Juan. Clean and functional. Only negative - roosters crow at 4AM. Bring earplugs. If you’re looking to stay in the Fajardo area this is a great option!"

"View and stay was amazing , the property and room were both amazing , very easy and simple to get in and out "

"Severely overpriced. Stuffy room with smelly blankets. No way to air it out. Shower drain stopped up with previous guests' hair and that flooded the bathroom. The code for the pool didn't work and I had to call the mgt. for the new one. The corkscrew/bottle opener was broken. Over four nights there was no housekeeping. The "pool" is too small to do anything more than sit. Decor ugly. We had to keep calling for enough coffee pods."

"The ocean view was nice. I didn't realize that there's no beach there. The water comes up to the rocks that are against the foundation. The neighborhood is mixed, with a beautiful property on one side and an abandoned house on the other. The room itself was painted white with no decorations or pictures on the wall."

"I booked a king and was told only 2 queen bedroom available when I got there"