Kapikiri Hotels

"Extremely disappointing and frustrating experience. We had already made a reservation in advance, yet the hotel went ahead and created a second booking for the same guest without properly checking their system. A big part of the issue was that the staff could not communicate clearly in English, which led to a complete misunderstanding and this unnecessary double booking. Even after clearly explaining the situation, they insisted on charging for both reservations. Instead of admitting their mistake, the staff claimed the guest requested it and refused to issue any refund. Communication was poor throughout, and they showed no willingness to resolve the issue fairly. This could have been easily avoided with basic professionalism and clear understanding. Be very careful when booking here as you might pay twice,"

"Best customer service ever. The hotel staff was so helpful, sweet and genuinely caring, we were treated like royalty. The hotel is too amazing with great views and amenities. Super clean, comforting. The cocktails were out of the blue! The spa area is one of the best too. All kinds of rooms for relaxation from sauna to hydrating pool. Many activities including paddle and other sports. Many restaurants with different food choices, the buffet spread is quite lavish too. If you’re looking for a very comfortable, luxurious, this is it!"

"I was traveed during low season and this was the only place I stayed that was completely prepared to receive guests. "

"Could improve on daily cleaning "

"Great staff, superb food with variety and SO much! Room could use some hooks to hang things, but comfy bed and quaint “look”…."

"Amazing hotel"

"Really good food, accommodation, service, most importantly we truly enjoyed the fitness programme daily, plus the waterpark, evening Maventure and the showtime. Our second visit already. Strongly recommend."

"Staff were amazing and really lovely! Will definitely be coming again next year for the price the place was super clean and had a lovely pool "

"The first day we arrived, the power kept going out so it took us over an hour to actually check in to our room, on top of that the guy that helps with the luggage made a comment/joke about me to the vallet which i definitely did not appreciate. And our bedsheets had a smell to it as if it had not been changed yet. We personally did not have a great experience here."