Hilo Hotel Guide - Kaumana Caves County Park hotels in Hilo, United States of America.

"I believe this was once a nice property, but no longer. It is run down and grubby. The HVAC in our room was incredibly loud. Our bathroom door was broken on arrival and had to be fixed. The room does not have a sheer curtain (blackout only). The mattress was rock hard. Pool was unheated. Most disappointing of all, the staff seemed quite annoyed at any request or question. We didn’t get to golf but the clubhouse looks so run down that we weren’t very interested. Also there is an abandoned/rundown property immediately next door which is quite creepy. We would not stay here again. "

"My husband and I really enjoyed our stay here. The staff were all so nice and friendly, and we liked having the kitchenette in our room. There were two standing fans and a ceiling fan, so we didn’t mind not having AC for a few nights. I liked the pool and the location too!"

"There was no kitchen, just a small microwave "

"The gym was not well cleaned, in particular the Pelotons and mats."

"Wonderful proximity to the real town of Hilo. We walked into town everyday and only needed to rent a car for our overnight to Kona and our circumnavigation of the island. Sound of surf and peepers at night was luxuriating"

"Our room had a coffee pot and filters but no coffee. No facial tissue. Limited seating other than beds. Staff was wonderful. Outdoor space had a lot to offer. "

"Great location, restaurant seafood buffet was excellent. We enjoyed our stay"

"We would have given all 5s except that when we arrived we were not met by a host. We were able to let ourselves in using the lock box key. We discovered the beds not made, trash in the rooms and on the floors, linen in piles and in the washing machine. After checking to make sure we had the correct day and time, we called Charlotte and got an immediate response. She apologized for a missed communication, and arranged for 3 housekeepers to make the beds and provide clean towels. The next day the housekeeper returned to finish cleaning. In spite of our initial dismay and confusion, it was clearly evident to us that even in its dishelved state, this property was/is unique, loved (well maintained), and worth waiting for. So we did, and we are glad that we did! "

"Perfect in every way. Gorgeous property, soothing waterfall and comfortable accommodations. "