Kensington Hotels

"elevator broken "

"The room was exceedingly clean, remarkably so. That was good. However there was such a strong air freshener / cleaning product smell that it was hard to breathe and I had to take allergy meds. This makes me not want to stay here again, despite the impressive cleanliness. The windows did open, but only one stayed open on its own. The blackout / privacy curtains were not designed to close and the thin curtains were not enough to insure privacy, had to change in the bathroom. I was able to charge my EV next door at the level 2 charger at the dispensary, which was very helpful. "

"We were there for 3 nights and our room was never cleaned once. The hallway smelled of marijuana. "

"This is the most disgusting hotel ive ever stayed in. If I was able to drive i would have gotten the heck out of their the minute i walked in. They had cockroaches climbing the walls in broad daylight. The tub and shower were nasty and unusable. The breakfast couldnt have been worse. Do not stay here. "

"Room was clean. Bed was very comfortable. Kitchen had all that was needed for an extended stay. "

"Customer service was extremely poor. Rashheda was fabulous getting me in early, but that’s it. The amenities were terrible.. one pack of coffee, one sugar and one creamer and that’s all you get in your room. Are you kidding me? You turn on the heater or the air conditioner it’s so loud that you have to turn it off or you can’t hear the TV… no outlets in the bathroom when you’re getting ready to go somewhere. Extremely poor customer service… people weren’t nice people weren’t helpful. I would never staythere again."

"Average experience "

"Not clean, no hiegenic, staffs are not helpful, wifi was not there even it was promised during booking "

"Goid complete breakfast, property was maintained , room was clean , but the hallway 2nd floor had a terrible bad fish smell! From elevators all the way down to end of hall to my room - terrible smell, i informed front desk- they dont have a clue- something fishy nasty smelling!"