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"Second time stay for leisure purposes. Given the option to check in online 24hrs earlier, which led to a speedy check in and room was ready for our arrival at 14.30hrs. Comfortable room (standard), noted to have no bin liners in bins provided in room which isn't very hygienic, separate WC to bathroom which had no vanity basin, so if someone was in the bathroom you could not wash your hands. Comfortable bed, clean, room not very sound proofed as we could hear guests conversations in the corridor late at night. Breakfast was plentiful, although there was a delay in waiting for the hot items to be restocked, staff waiting on were friendly and helpful and arranged for an omelette to be cooked fresh to order, from the kitchen. Paid for 24hrs parking in the hotel for £18. Spaces were a bit tight as its situated underneath the hotel but good value for leeds centre. Overall a pleasant stay and the minor issues wouldn't put us off from staying again"

"Very efficient check in with friendly staff. The room was clean. It was an executive suite and very spacious, almost too much so as it felt oddly sparse. As mentioned in previous reviews, the room and furniture were ‘tired’ and in need of updating. The hotel must have been glorious in its heyday but its splendour has definitely faded. Having said that, I thought the 2 night stay was good value, and the hotel is in a very central location. Don’t expect luxury but do consider its value for money and its location. "

"Great hotel can’t fault it ! Staff friendly / clean room / spacious Tip £10 steep for parking can park on George street couple of minutes away for £3.50 "

"Room is not bad. But service has been dropped too much comparing with the last time I visited here. Staff is not that professional now, room service is not properly. I paid for the onsite parking, 49.5gbp per night, but can’t been guaranteed there would be a space reserved for you. But I had to pay for it. And nobody told me I need to pay for it when I was parking, only knew it when checked out. Totally, the management is a bit chaotic, service is not properly as I expected, it’s terrible. I loved this hotel when I stayed here last time. But this time, it was so disappointed. "

"Immaculately clean room and bathroom. Excellent view of the Minster and the river. Helpful,friendly staff. Breakfast was good with plenty of choice to appeal to all tastes. Limited parking but we were lucky to secure a space. Conveniently close to York centre. York is beautiful, historical and fascinating. "

"Grand Hotel , well maintained, and clean , great location "

"Great central location poor parking hotel needs up dating staff really helpful "

"Jacuzzi was out of service but there was no mention of this by the staff or any signage, shower gel in bathroom was empty, bin in room hadn't been emptied, pillows were very uncomfortable but other than that our overall stay was ok, especially for the price we paid for the room."

"Room and facilities are good. Staff a bit grumpy .. 4 on reception when we arrived … no-one looked up … not sure the guest is a priority here. "