2 restaurants, breakfast, lunch, dinner served; Italian cuisine
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Reviews of Beach Club by Haad Tien

3.5 out of 5
Beach Club by Haad Tien
19/9 Moo 3, Haad Tien, Koh Tao, Surat Thani

Reviews

8.2

Very good

Rating 10 - Excellent. 152 out of 394 reviews" "
Rating 8 - Good. 145 out of 394 reviews" "
Rating 6 - Okay. 58 out of 394 reviews" "
Rating 4 - Poor. 24 out of 394 reviews" "
Rating 2 - Terrible. 15 out of 394 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Nele

As I made it clear when I was staying there that even though they like to call themselves a 5* resort they are barely 3*. The beach is truly beautiful and the hotel matches its surroundings, but unfortunately it’s in desperate need of a “facelift” and their staff needs training in problem solving and general hospitality. Everyone means well but unfortunately I found that the automatic answer “No” is a go to on anything you ask and a general miscommunication between staff and forgetfulness is rampant. Would not stay there again and wouldn’t recommend it to any of my friends. Not worth the money

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can swim off the beach with a snorkel mask and find one of the best reefs including sea turtles, and if you wake up early before the tour groups or are lucky black tip reef sharks too. Area was clean, and pools were gorgeous. Good breakfast but poor layout creating a few traffic jams. Also the amount of stairs or hills you have to walk is too much for some, also expect taxi to charge 400B one way
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Stayed 5 nights in Jan 2024

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning beach, snorkelling, pools!!! A lovely resort. Must rent a motorbike to get around the island but the front desk helped us with this, 300 baht/day. Convenient free transfers to Sairee and back- helpful for checking in and leaving.
Stayed 6 nights in Jan 2024

2/10 Terrible

irina

Stayed 3 nights in Dec 2023

8/10 Good

Hanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located on a beach directly with an amazing view and snorkeling area. We saw a turtle there ❤️❤️ hotel provides transfer to and from the fairy,which is super convenient. I suppose it used to be a luxury resort before,now rooms a bit tired and need renovation, but still good. Food delicious and stuff is amazing and will help you always. Thank you ❤️
Stayed 2 nights in Dec 2023

8/10 Good

Patrick

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

8/10 Good

Aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, and a great placs to snorkel. There is a restaurant behind the main restaurant that has more affordable prices and the bar that rents the snorkeling has a great happy hour.
Stayed 4 nights in Oct 2023

10/10 Excellent

myriam

Stayed 2 nights in Oct 2023

8/10 Good

Rita, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort. Just a little isolated. Beach is beautiful, clear water.
Stayed 3 nights in Aug 2023
Response from Ketsuda Plewplerng on 15 Sept 2023
Thank you very much for positive review and safe flight back to your home. Have a lovely day.

8/10 Good

gerald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Secluded property with amazing setting, nestled amid scores of palm trees on private beach, this is the perfect place to unwind and escape the hustle and bustle. Nightlife and city conveniences are a short taxi ride away. The property also provides transportation to and from a few times each day. What to expect: comfort, tranquility, open air settings, natural beauty abound What not to expect: modern day luxury, nightlife, aircondioned spaces (other than your room). The on property restaurant has good quality food, although mostly geared towards local cuisine (expect the freshest seafood, caught daily). Western cuisine is available in the city. What’s odd: you only get one key per room. What’s amazing: snorkeling and scuba diving.
Stayed 3 nights in Jul 2023

8/10 Good

Jen, Ohio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful with great access to its private beach, and a wonderful infinity pool. The majority of the staff were great and extremely pleasant. I was very disappointed to find out that the property is not walking distance to anything which is what it advertises on Expedia.. the resort put a fence up so you cannot walk which is also not updated on google/Apple Maps. Therefore, you have to take a taxi which is 300-500 bhat.. also they don’t supply any free waters for you and you’re not allowed to bring in outside water. The main restaurant was fine and along the beach. Everything at the resort is over priced as you would assume... the worst thing was the reception - it was very disorganized and check in and check out were confusing. It would not be my first place to stay in the future.
Stayed 3 nights in Feb 2020

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

10/10 Excellent

louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 3 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Amazing location, the beach is one of the best and all property and most staff are professional and very nice, except the reception, made many mistakes and very slow to take care of simple tasks.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic setting, great rooms and very helpful and responsive staff. Pure and Lidia particularly were very helpful
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best accommodation in Koh Toa! The staff was very helpful with everything and the food was perfect. Highly recommended!
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The room was very disappointing, small and the shower extremely small and the sink is in the bedroom. The reception employees were very unfriendly (especially Lidia), even when I complained about the room and service they did not really seem to care. However, the location, views and pools are amazing.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedrooms are very nicely decorated with limewashed wood, modern bathroom. The balconies have a day bed and have views over the beach. The restaurant is very good and the beach is beautiful. There are though every day plastics that reach the beach but they have a team of gardeners cleaning most of it
Stayed 1 night in Jan 2019

10/10 Excellent

Thachanat, SEATTLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful beach Very clean and nice hotel Staff are so nice
Stayed 2 nights in Sep 2018

10/10 Excellent

Itay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and attentive staff
Everything was great at this resort! Beds were comfortable, private beach, and good food (but on the more expensive side) and friendly staff. We got a voucher to the spa but didn’t have time to take advantage of it.
Stayed 2 nights in Jun 2018

4/10 Poor

Gabriella

Disliked: Cleanliness, staff & service, room comfort
You pay for what you get, beware of hidden costs!
I have mixed feelings about this hotel. The check-in was rushed as the ferry location then transported to the hotel. The staff were initially friendly then others were not. The facilities are good & the beach is private & beautiful. We asked for an espresso at breakfast time which we were charged an additional 220 Baht which is about $9.00 AUD per coffee. Twice the amount we pay in Australia. We spoke with the restaurant manager and they deducted this off our bill. Quite an insult really. The basic rooms are small, looks good initially yet I’m not a fan of mouldy bathrooms. We had trouble with getting the local shuttle to an area which was past the ferry. They advertise that we can pay an additional 50 Baht which we were happy to pay but weren’t willing to leave at 8:00am as its only available at 8:30am. We needed to be early to attend a diving course. Their focus is on picking up guests at the Ferry & not flexible with check-in guests needs, otherwise its 450 Baht by taxi. Additional taxes are added to the food bill & food is pricey especially when the Caesar salad has warm lettuce & pre-cooked. Nice location. Add another $100-$150 AUD for food each day. Overall it lacked warmth & respect. We chose the The View Point Hotel which exceeded our expectations.
Stayed 4 nights in Jun 2018

8/10 Good

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel, it has a restaurant some what expensive and the hotel is far away from the city.
Stayed 2 nights in May 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Everything that could go wrong with our stay did. First, we came to check in and they made us wait 3 hours which was just absurd. They were so disorganized. Then in the room we had the pleasure of finding a cockroach. Now I understand that visiting tropical places you’re bound to cross paths with a few critters, and we definitely had our fair share of mosquitos and flies and other things in our room. But a cockroach?! I wasn’t able to sleep the following nights because of it. Then our key stopped working in our door, so they literally had to replace the door. Then our AC broke and was leaking water everywhere. They also mischarged us for the minibar. As well, the wifi was absolutely awful and broke down for a day which meant the front office was even more of a mess. So, suffice it to say that I was pretty unimpressed.
Stayed 4 nights in Apr 2018

8/10 Good

Chanita, Thailand

Liked: Staff & service, property conditions & facilities, room comfort
Beautiful beach, Nice staff, Overprice
Cons: The hotel provides shuttle bus to the pier but departure time from hotel/from the pier is not convinience... If you want to go out, you need to call taxi to pick up and it’s expensive (300/round/2person) ! I was charged for the ride from the pier to the hotel 400 bath/2person. You’d better rent a motorbike if you can drive. You’d better book for a free shuttle bus asap. In case the hotel are fully booked, the shuttle bus can be fully booked too... (We couldn’t go out on the first day we arrived) The private beach is not that clean. There’re a broken glass of beer bottle hidden with coral pieces just by the shore. There’re only 2 restaurants in the hotel, Thai restaurant and Italian restaurant. The food is not that good as its price. (charged vat 7% + service 10%) I feel like I paid for the view than the food. The staff were nice tho. I wish they had a convenience store with a regural price inside the hotel. If you cannot climb stairs, you shouldn’t come here. We’re in 20s so it’s not a problem for us. Pros: Private beach is just right in the hotel. I love the architecture and really love the beach. The room is spacious and clean. The balcony is spacious and very relaxable. The staff are nice and willing to help you. Esp. thanks to the philippines (maybe Dave) I could stay at the hotel all day but not for a two consecutive days. The most impressive thing is the view (sea color, sunset, night sky) The staff are nice and very helpful. I had a pleasant stay.
Stayed 3 nights in Feb 2018

6/10 Okay

Elana

Liked: Cleanliness
Disliked: Room comfort
Resort location is terrible
This hotel is locked away on a beach and the only way to town is by taxi. This resort also has crazy prices for the spa and restaurants, The bathroom is tiny. The only highlight is that we saw shark in the bay.
Stayed 5 nights in Feb 2018

10/10 Excellent

Tanvir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely view of beach
It has a lovely view of beach from hotel room balcony.
Stayed 1 night in Jan 2018

10/10 Excellent

Tanvir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location & View is very good
Very good! location and private beach is very nice.
Stayed 1 night in Jan 2018

2/10 Terrible

Carly, Vancouver, BC

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible customer service.
We just spent two nights at Beach Club by Haad Tien and we had a terrible experience here. The first page of their book states that they have a welcome cocktail on Fridays in the 'garden lounge'. We couldn't find it anywhere so we asked at reception and they had no idea what we were talking about. They told us to go to our room and get the welcome book to prove to them it says what we were saying it did because they didn't believe us. We then experienced terrible customer service again upon checkout. Room book says that you may request a late check out up to 2PM free of charge provided that there are rooms available. Beach Club offers a free shuttle back to the pier at 2PM. We called and asked for 2PM check out and were told they could only do 30 mins late because they were fully booked. We did a search online and found lots of available rooms. They told us they'd have to charge us for later and wouldn't honor their own policy. The room was nowhere near what we expected for a hotel of this quality. When we first arrived we were overwhelmed by the smell of mold and the window blind in the bathroom was very moldy. Later on in the day the smell of sewage from the bathroom overwhelmed the smell of mold and we couldn't even stay in the room. This happened every two to three hours for our stay when the smell would come back. So bad it kept us awake. On top of that, we had some sort of rat or mice in our ceiling that would scurry back and forth all night long. AC not great either
Stayed 2 nights in Jan 2018

8/10 Good

Carmen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jan 2018

4/10 Poor

Stu, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Don’t be trapped
The location is beautiful & the resort looks flash with access to a stunning beach... but that’s how they lure you into their exorbitantly overinflated price trap. Having spent our first week at a great resort near Mae Haad Beach we knew what prices to expect. So to arrive at Beach Club (BC) and find that most things are FIVE times the price was insulting & off putting. A 60 min Thai massage in town is 300-400B, but at BC expect to be charged 1,500B PLUS a 17% tax. All food & drink also has the 17% tax on top of the advertised price. Chicken massaman curry is around 140-200B in town, at BC it totals 625B- that’s Aus$26!!! You wouldn’t be charged that in Australia!! Now if the food was amazing I could begin to justify it, but compared to what we ate elsewhere, it was average. The service (or lack of) was another big let down. Other resorts/restaurants on the island knew us by name after just a day or two, whereas these guys made no effort to do so. They appeared to be incredibly understaffed & run off their feet at all times, which detracted significantly from their attempt at creating a laid back & relaxed atmosphere. The visibility for snorkeling in Shark Bay was poor- other bays on the island offered a far more pristine snorkeling experience. Unfortunately BC is a fair way from Mae Haad or Sairee, so taxis fares add up. The resort offers a few free transfers but at set times that are not always convenient. Hiring a scooter is your best option for this place.
Stayed 4 nights in Jan 2018

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Staff are incredibly friendly and helpful. We arrived after a particularly rough boat ride. I couldn’t make it up the steps (there are a lot) and had to sit to stop the nausea. They brought me smelling salts and a peppermint balm to help. There’s also timed free shuttles to and from the pier. The restaurant is quite good as well! The beach is beautiful and clean. Very beautiful property
Stayed 1 night in Nov 2017

8/10 Good

Smurfevirakorn, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Holiday.
I had spent my birthday holiday at Haadtien Beach Resort. Location ; the resort located 10 min away from the mae haad pier by car. The resort provided shuttle bus service from resort to the pier at 8:30, 14:00,18:30,21:30 and from pier to resort at 19:15, 22:00 Beach : Haad Tian , white sandy beach with clearly water. Snokering is fine here. Restaurant : Breakfast , during my stay the main breakfast restaurant was renovated. So we had breakfast at Carpri instead, there are assorted food both Asian and European. View from the restaurant is stunning. Beach Bar, staffs are lovely, especially Khun OAT. Promotion beer bucket is our favorite, 3 small bottles of beer with ice bucket, 290Thb only. Dinner, recommended cause of the view and the food is delicious. Staffs & Services ; Staffs are well trainned and excellant service mind, Especially Mr.Dave. Room : Hide Away Garden Bungalow, located abit away from the beach, 3rd row and need to walk up a small hill. Room is well maintained and lovely decoration. There is a safety box in room, laptop 15"can be fitted. Mosquito net is provided, make the room more romantic. Full minibars were setted full of mini friedge.
Stayed 3 nights in Nov 2017

4/10 Poor

M

Liked: Staff & service
No luxary at all
The hotel is not worth the title luxary: - RATS in the room - pool towels are 1 by 1 stained, 50 shades of yellow.. you could better use a diferent collor if you cant get them 100% washed. - no day beds on the beach, resort guests are not allowed to use haad tien pool - food in restaurant is poor quality not its price worth, compare to restaurants on the island
Stayed 3 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing hotel ! The beach is beautiful and you can rent snorkels right on the beach.
Stayed 1 night in Sep 2017

6/10 Okay

Sarah, London

Liked: Staff & service
Great island for a relaxing break.
We stayed at the Beach Club for 6 nights. The hotel is on a lovely beach and the food at the beach front restaurants is good. However, we were disappointed to be informed that as we were not staying at the main resort, we could not use the beach beds on the sand, only the ones at the Beach Club bar area. You can use a hotel beach towel (yellow for Beach Club guests and brown for those staying at the main hotel!). Unfortunately, the towels were not very clean - mine had what looked like old blood stains on it. The room was spacious but was directly above one of the restaurants, so using the balcony meant having to hear the music that was played all day and there was a lingering bad smell outside the entrance to the block. The staff were friendly and welcoming. For example, the man running the bar at the pool for Beach Club guests made sure we had everything we needed even though every time someone ordered a snack or cocktail, he had to run down to the main bar to get it. There are two hotel shuttles a day, but you need to take a taxi if you want to go to other places on the island outside of these times. Did a day's snorkelling and a day's diving with the on site PADI shop, 'Reef' - the dive boat is excellent with numbers kept low - more expensive than some other operations but well worth it. The massage at the Spa was also good. I cannot comment of the experience at the main resort, but we would not return to the Beach Club next time we stayed on the island.

8/10 Good

Stina

Liked: Cleanliness, staff & service, room comfort
Great for families - not for diving
Haad Tien is fantastic if you are looking for a resort that can offer everything and you'll not be wanting to go anywhere else on Koh Tao to explore. For people that want to see Sairee Beach and/or go diving at Koh Tao we would not recommend it. Not only did the Reef diving school at Haad Then charge about double for a Padi Open Water course as any other average diving school on Koh Tao, the resort is in a very remote area of Koh Tao and the road up to the resort is quite bad (we rented scooters and it was very difficult to drive there). The Head Tien's private beach was quiet but quite dirty and the water was smelly compared to other private beaches (or any other beaches) on Thailand we've seen so far..
Stayed 4 nights in Jul 2017

6/10 Okay

Carina

Liked: Property conditions & facilities
Okay hotel . 3'and a half star . Hotel and staff is acting like it's a 5 stars . Everything at the hotel is Way over priced
Stayed 3 nights in Jul 2017

6/10 Okay

Peter

Disliked: Cleanliness, property conditions & facilities
High ambitions with mediocre results
Its a nice hotel right at the beach. It is however a bit worn and old. It is trying for a high class image when it comes to price for food and drinks, but that's not reflected in the condition of the hotel. For instance the the rooms are quite crampt and the beds are not so good. Maybe for half of the price we paid it level of comfort would be acceptabel. My review might be a bit tainted by the fact we got an bedbug infested room and got a night ruined. To add to that we given no compensation, instead they gave us the room next door. Maybe we should have protested a bit more. They also had the nerv to ask me to sign a contract saying i wont give negative reviews.... Now that I think back on my stay I cant recommend this hotel there are much nicer places for the price this hotel is asking.
Stayed 5 nights in Jul 2017

8/10 Good

rob, nyc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach.
Very rough terrain to get to this hotel. Breakfast was good and staff friendly
Stayed 2 nights in Jun 2017

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel!
Amazing stay. You won´t go wrong with this hotel. Everything is perfect.
Stayed 3 nights in Jun 2017

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location on shark bay. Good location for snorkelling and one of the few locations with black too reef sharks. Good service with a nightly shuttle. Roads are not great to get hotel and probably need previous experience on a scooter to get to. The rooms are on the small side. I question if the advertised square footage includes the balcony.
Stayed 2 nights in May 2017

10/10 Excellent

Rob, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well run resort with friendly staff
stunning resort on private beach, with multiple free shuttles daily. The resort is out of town and taxis on Koh Tao are really expensive so make the most of the free shuttles. The extensive breakfast included in my stay was amazing, catering for anyones tastes. Very friendly staff, always happy to help
Stayed 6 nights in May 2017

10/10 Excellent

bez, bk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel amazing beach great food
Nice hotel amazing beach great food, kayak and snorkeling available for rent from hotel, boat taxi in front of hotel rakes you around the island for snorkeling the whole day for 3000baht
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