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Reviews of Leonardo Boutique Hotel Krakow Old Town

3.5 out of 5
Leonardo Boutique Hotel Krakow Old Town
ul. Sw. Gertrudy 12, Kraków

Reviews

9.4

Exceptional

Rating 10 - Excellent. 723 out of 1000 reviews" "
Rating 8 - Good. 237 out of 1000 reviews" "
Rating 6 - Okay. 29 out of 1000 reviews" "
Rating 4 - Poor. 6 out of 1000 reviews" "
Rating 2 - Terrible. 5 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Susan Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Old Town making it an ideal base
Stayed 4 nights in Apr 2024

10/10 Excellent

Claire

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant property with amazing staff and great location!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Manuel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is super walkable to the old town part of the city. Close to public transportation and within minutes from the castle. The breakfast was always great. Good selection of pastries, and variety of bread. Same sausage and eggs everyday but Can't complain. You also had cereal, fruits and other choices. The hotel gave us a bottle of wine per room for being VIP costumers. The only minor thing is that the last day we left super early, they said they would prepare us boxes with breakfast, and then the morning of our departure they stated that they forgot :( not their fault, can happen to anyone right? Overall I would return to this hotel. nice amenities and space in the rooms!
Stayed 3 nights in Mar 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel. Very close to old town center. Great room, super breakfast. I also tried the restaurant which I think was good with quite a good variety of options for a boutique hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Eulalia

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay here at this hotel! Super convenient and accessible. Very clean as well!
Stayed 5 nights in Mar 2024

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here 5 years ago when it was the Legend Hotel and we enjoyed it and that’s why we returned but under the new name of the Leonardo. We’ve had a fabulous stay and we give it 5stars all round, staff wonderful and nothing to much trouble, food in the bar and breakfast excellent and very clean indeed. The only thing is we were on the fifth floor and the room got to hot for us but we always have our bedroom windows open all year round and being on the front was very noisy with the trams and traffic. On saying that we will return 😀😀
Stayed 4 nights in Mar 2024
Response from Monika Maciąg, Hotel Manager on 2 Apr 2024
Dear AlisonThank you for your stay and feedback. I'm so happy that you like our new hotel. I can't wait to see you again.Best Regards

10/10 Excellent

Aoife

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and price, just a few minutes walk from the main square and a fantastic breakfast also
Stayed 4 nights in Mar 2024
Response from Monika Maciąg, Hotel Manager on 29 Mar 2024
Dear AoifeThank you for your recommendation and nice feedbackWe will be glad to welcome you again!Best Regards

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel. Only £10 in uber fron the airport and plenty to do nearby
Stayed 3 nights in Mar 2024
Response from Monika Maciąg, Hotel Manager on 29 Mar 2024
Dear CraigThank you for your recommendation and nice feedbackWe will be glad to welcome you again!Best Regards

10/10 Excellent

Clémentine, coventry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very clean! Excellent location. Definitely recommend and hope to return.
Stayed 3 nights in Mar 2024
Response from Monika Maciąg, Hotel Manager on 29 Mar 2024
Dear ClementineThank you for your recommendation and nice feedbackWe will be glad to welcome you again!Best Regards

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 2 nights. reception was helpful and kind. The room was just what we needed for a 2 nights, comfy beds and nice clean room! Only a 10/15 minute walk from all the main shops and restaurants. Would recommend a stay here!
Stayed 2 nights in Mar 2024
Response from Monika Maciąg, Hotel Manager on 29 Mar 2024
Dear TamaraThank you for your recommendation and nice feedbackWe will be glad to welcome you again!Best Regards

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 4 nights in Mar 2024
Response from Monika Maciąg, Hotel Manager on 29 Mar 2024
Dear RachelThank you for your recommendation and nice feedbackWe will be glad to welcome you again!Best Regards

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a lovely place staff nice
Stayed 4 nights in Mar 2024
Response from Monika Maciąg, Hotel Manager on 29 Mar 2024
Dear PatriciaThank you for your recommendation and nice feedbackWe will be glad to welcome you again!Best Regards

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an excellent stay at leonardo boutique for a 3 night trip to krakow, perfect location within walking distance to the old town and the train station aswell as the Jewish quarter and other notable sites. The hotel itself was clean, well presented and the bedrooms were a good size. The breakfast was 10/10, a huge variety of options with different things each morning, it was almost impossible to choose what to have! Would definitely recommend
Stayed 3 nights in Feb 2024
Response from Monika Maciąg, Hotel Manager on 29 Mar 2024
Dear AliceThank you for your recommendation and nice feedbackWe will be glad to welcome you again!Best Regards

8/10 Good

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Feb 2024
Response from Monika Maciąg, Hotel Manager on 29 Mar 2024
Dear KieranThank you for your recommendation and nice feedbackWe will be glad to welcome you again!Best Regards

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Feb 2024
Response from Monika Maciąg, Hotel Manager on 29 Mar 2024
Dear JoseThank you for your recommendation and nice feedbackWe will be glad to welcome you again!Best Regards

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Monika Maciąg, Hotel Manager on 26 Feb 2024
Dear CharlotteThank you for your stay and feedback. I hope you will visit us again.Best regards

6/10 Okay

Leslie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Hot room temperature Cleaning staff was unkind when we asked for assistance. Nice lobby area
Stayed 2 nights in Feb 2024
Response from Monika Maciąg, Hotel Manager on 26 Feb 2024
Dear LeslieThank you for your stay and feedback. I can't believe that hsk staff was unkind, probably girls didn't understand you. Please always ask reception for help. They will help you with everything what you will ask for and also translate to hsk staff.I wish you all the best and I hope you will visit us again.Best regards

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Monika Maciąg, Hotel Manager on 29 Mar 2024
Dear KarlThank you for your recommendation and nice feedbackWe will be glad to welcome you again!Best Regards

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Monika Maciąg, Hotel Manager on 29 Mar 2024
Dear JonathanThank you for your recommendation and nice feedbackWe will be glad to welcome you again!Best Regards

10/10 Excellent

Gerardo

Liked: Cleanliness, amenities, property conditions & facilities
It was very nice. I would go again.
Stayed 3 nights in Dec 2023
Response from Monika Maciąg, Hotel Manager on 1 Feb 2024
Dear GerardoThank you for your stay and your comment. It was very nice hosting you here and I can't wait to see you again.Best Regards

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jan 2024
Response from Monika Maciąg, Hotel Manager on 1 Feb 2024
Dear AlanThank you for your stay and your comment. It was very nice hosting you here and I can't wait to see you again.Best Regards

10/10 Excellent

Kieron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Monika Maciąg, Hotel Manager on 1 Feb 2024
Dear KieronThank you for your stay and your comment. It was very nice hosting you here and I can't wait to see you again.Best Regards

10/10 Excellent

Andrew, Sunderland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely area, close to everything but away from the hustle. Trams run right outside the hotel and can hear them through the night but was able ignore them after the first night.
Stayed 5 nights in Jan 2024
Response from Monika Maciąg, Hotel Manager on 29 Jan 2024
Dear AndrewThank you for your stay and feedback. It was very nice hosting you here and I hope to see you again.Best Regards

10/10 Excellent

Brendan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab hotel and great for exploring Kracow. Comfy, clean, friendly and a decent breakfast. Room was comfortable, spacious and everywhere is within walking distance. Highly recommend
Stayed 4 nights in Jan 2024
Response from Monika Maciąg, Hotel Manager on 29 Jan 2024
Dear BrendanThank you for your stay and feedback. It was very nice hosting you here and I hope to see you again.Best Regards

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Monika Maciąg, Hotel Manager on 29 Jan 2024
Dear StuartThank you for your stay and feedback. It was very nice hosting you here and I hope to see you again.Best Regards

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Monika Maciąg, Hotel Manager on 29 Jan 2024
Dear MarkThank you for your stay and feedback. It was very nice hosting you here and I hope to see you again.Best Regards

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Monika Maciąg, Hotel Manager on 29 Jan 2024
Dear BrettThank you for your stay and feedback. It was very nice hosting you here and I hope to see you again.Best Regards

10/10 Excellent

samuel

Stayed 2 nights in Jan 2024
Response from Monika Maciąg, Hotel Manager on 29 Jan 2024
Dear SamuelThank you for your stay and feedback. It was very nice hosting you here and I hope to see you again.Best Regards

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent value for money, would recommend and definitely stay again.
Stayed 5 nights in Jan 2024
Response from Monika Maciąg, Hotel Manager on 17 Jan 2024
Dear ZoeThank you for your stay and nice feedback. I can't wait to see you again :)best Regards

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room described as compact certainly was, however It was the only option available when booking. The wardrobe space was inadequate for two people being the only real issue.
Stayed 6 nights in Dec 2023
Response from Monika Maciąg, Hotel Manager on 9 Jan 2024
Dear DavidThank you for your stay and feedback. It was very nice hosting you here and I hope you will visit us again.Best Regards

4/10 Poor

Nathalie

Stayed 4 nights in Dec 2023
Response from Monika Maciąg, Hotel Manager on 9 Jan 2024
Dear NathalieThank you for your stay and feedback. It was very nice hosting you here and I hope you will visit us again.Best Regards

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Monika Maciąg, Hotel Manager on 28 Dec 2023
Dear AlisonThank you for your stay and feedback. I hope you will visit us again :)Best Regards

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Monika Maciąg, Hotel Manager on 28 Dec 2023
Dear SeanThank you for your stay and feedback. I hope you will visit us again :)Best Regards

8/10 Good

Jamie-Louise

Stayed 3 nights in Dec 2023
Response from Monika Maciąg, Hotel Manager on 15 Jan 2024
Dear Jamie-LouiseThank you for your stay and feedback. It was very nice hosting you here and I hope you will visit us again.Best Regards

10/10 Excellent

Harry, Sale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked this hotel. Great service, facilities and location. Would definitely recommend it
Stayed 4 nights in Dec 2023
Response from Monika Maciąg, Hotel Manager on 20 Dec 2023
Dear HarryThank you for your stay and feedback. It was very nice hosting you here and I hope you will visit us again :)Best Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Really great stay, fantastic location, room was amazing, staff were great but not overbearing. 10/10 and would definitely stay again.
Stayed 3 nights in Dec 2023
Response from Monika Maciąg, Hotel Manager on 20 Dec 2023
Dear GuestThank you for your stay and feedback. It was very nice hosting you here and I hope you will visit us again :)Best Regards

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Leonardo boutiqe hotel Krakow
A fabulous hotel. Beautifully appointed and spacious room with excellent range of facilities. Robes, slippers, super comfortable bed with a choice of pillows. Room service is available, and as Expedia VIP guests, we were given free wine and mini bar. The included breakfast was superb. The location is great, just ten minutes walk to the old town square, and five minutes taxi ride from the train station. The staff were pleasant and helpful.
Stayed 1 night in Dec 2023
Response from Monika Maciąg, Hotel Manager on 18 Dec 2023
Dear ChristopherThank you for your stay and feedback. I hope you will visit us again :)

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Hotel was in a good central position for old town. I found the hotel to be very clean and staff very helpful. Breakfast was excellent and I would recommend adding this to your stay. My only negative comment was they did not serve Tia Maria at the bar and cocktails were a bit of a hit and miss depending on bar staff.
Stayed 4 nights in Nov 2023
Response from Monika Maciąg, Hotel Manager on 18 Dec 2023
Dear ElizabethThank you for your stay and feedback. I hope you will visit us again :)

10/10 Excellent

Gavin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Monika Maciąg, Hotel Manager on 18 Dec 2023
Dear GavinThank you for your stay and feedback. I hope you will visit us again :)

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Fantastic hotel - fantastic room and service!! Perfect location- half way between the Jewish quarter and the old town square
Stayed 3 nights in Dec 2023
Response from Monika Maciąg, Hotel Manager on 14 Dec 2023
Dear NicholasThank you for your stay and feedback. I hope you will visit us again :)Best Regards

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 4 nights in Oct 2023
Response from Monika Maciąg, Hotel Manager on 14 Dec 2023
Dear MarcThank you for your stay and feedback. I hope you will visit us again :)Best Regards

10/10 Excellent

Simon

Stayed 3 nights in Dec 2023
Response from Monika Maciąg, Hotel Manager on 14 Dec 2023
Dear SimonThank you for your stay and feedback. I hope you will visit us again :)Best Regards

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas market trip
Great hotel in a good position, easy to get to the Christmas market.
Stayed 3 nights in Dec 2023
Response from Monika Maciąg, Hotel Manager on 14 Dec 2023
Dear GillianThank you for your stay and feedback. I hope you will visit us again :)Best Regards

10/10 Excellent

Ryan Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues and an easy experience exactly what you want.
Stayed 3 nights in Dec 2023
Response from Monika Maciąg, Hotel Manager on 14 Dec 2023
Dear RyanThank you for your stay and feedback. I hope you will visit us again :)Best Regards

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, v friendly and helpful staff. Lovely atmosphere in the hotel l, well appointed bedroom.. would totally recommend this hotel to anyone visiting Krakow.
Response from Monika Maciąg, Hotel Manager on 19 Feb 2024
Dear AndrewThank you for your stay and feedback. It was very nice hosting you here and I can't wait to see you again.Best Regards

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely, really clean and the staff were really friendly. Within walking distance to nearly all main attractions
Stayed 2 nights in Dec 2023
Response from Monika Maciąg, Hotel Manager on 14 Dec 2023
Dear MeganThank you for your stay and feedback. I hope you will visit us again :)Best Regards

6/10 Okay

Frederick

Liked: Cleanliness, property conditions & facilities
My room was very small, you could barely move around. Staff is ok.
Stayed 4 nights in Nov 2023
Response from Monika Maciąg, Hotel Manager on 14 Dec 2023
Dear FrederickThank you for your stay and feedback. I hope you will visit us again :)Best Regards

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is outside of Old Towne, not IN Old Towne. My room was street level in a neighborhood and therefore the drapes had to be closed all the time or people walking by would see in. There was a scooter return outside one of the windows so drunk people in the middle of the night would linger around there being loud. I would not recommend this hotel.
Stayed 3 nights in Nov 2023
Response from Monika Maciąg, Hotel Manager on 1 Dec 2023
Dear StaceyThank you for your stay and feedback. It was very nice hosting you here. We are located in Old Town not on Market Square. I think you thought about that. I'm sending you warm greeting from KrakowBest Regards

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and to a excellent standard ,the staff we very polite and helpful over all 10/10
Stayed 3 nights in Nov 2023
Response from Monika Maciąg, Hotel Manager on 28 Nov 2023
Dear StuartThank you for your stay and feedback. It was very nice hosting you here and I hope you will visit us again. Best Regards

10/10 Excellent

Harley Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay for 2 nights! Staff very friendly and helpful
Stayed 2 nights in Nov 2023
Response from Monika Maciąg, Hotel Manager on 28 Nov 2023
Dear HarleyThank you for your stay and feedback. It was very nice hosting you here and I hope you will visit us again. Best Regards