2/5 Poor
Robert
Travelled with family
16 Jul 2022
Disliked: Staff & service, property conditions & facilities
We arrived on a Friday afternoon and were staying for our son's wedding at the property on Monday. The road to the property is a bit of a nightmare in that it's single track and for a few hundred metres there is nowhere to pass as there are walls on both sides. Parking is good when you get there. Our reception on arrival was disinterested at best, though there was no-one else in reception a disembodied voice from an office called out would have to wait a few minutes. Unfortunately this was symptomatic of the staffing at Vila Alba - beyond slow and obviously a lot of very inexperienced waiting staff some of whom couldn't speak English (this is supposed to be a 5 star resort). Getting service for drinks around the pool and even at the restaurant seating area was next to impossible at times and we and others resorted to going to the bar inside in order to get service.
The food at the restaurant was nice enough without ever reaching a memorable level and pretty expensive for what it was. We ate out in Carveiro one night at the Chefs Kitchen which was excellent and attempted to do the same at Benagil but were unable to get an Uber taxi willing to come to the property and we had to cancel our reservation.
The two bedroomed apartment was dated with missing cobbles at the entrance and only had a bath with shower. inside. Various cobbles were missing around the resort and the pool also had quite a number gone AWOL.
I could go on but I've reached the limit.
Very disappointing.
Stayed 3 nights in Jul 2022
