Cardiff Hotel Guide - Les Croupiers Casino hotels in Cardiff, United Kingdom.

"We have stayed at the this hotel a number of times and enjoyed our stay and the food room quality. However, this time was disappointing. On entering the room we were immediately hit with a smell of sewage, the bathroom door was closed which is odd as hotels leave them open. On opening the door the smell of sewage was shocking. There was a portable oil heater in the room which we found out later that night was because the room was ice cold at night. The curtains were hanging off the runner and didn’t close properly. The toilet didn’t flush and this probably was the reason for the stench of human poo In the room. Very disappointed with the standard and quality of the room. We love the hotel but for. £100 a night we won’t be looking to go there again "

"The hotel was clean and the staff polite, friendly and very professional. Didn't like the fact that there was a surcharge to use the pool."

"Reception and restaurant staff were amazing, very friendly and welcoming and they were very helpful. Only issue was that there was meant to be an ice dispenser in the laundry room but doesn’t look like there was one. Everything else was perfect"

"Return visit to a hotel we had stayed at previously some time ago. Room was nice. Bathroom clean. Check in was efficient and wecwere made to feel welcome."

"First off, the staff at this hotel was very good. Kind, responsive, professional. The pieces of the hotel outside of my room was overall as expected for a building of this age. However, my room was awful, no ventilation at all, it smelled like cigarette smoke, the floors were oddly sticky so walking barefoot was not possible, the lighting was awful (suggest a replacement of bulbs for a softer ambiance). But the real problem was excessive black mold in the shower. By excessive, I mean growing on multiple areas, visibly lifted and fuzzy. I am asthmatic and had an awful night sleep of coughing and nausea. The tool a shower in the morning and noticed the mold. Was sick for a few hours after I checked out and then felt fine. I did tell the manager and showed photos and was assured that the issue would be addressed. However, I feel necessity to write this simply because of the dangers of this mold. If you are asthmatic or mold sensitive, I absolutely WOULD NOT recommend you stay here. Even if they get rid of the viable problem, the spores go everywhere and the fact that it was that out of hand in the first place is indicative of poor cleaning and maintenance. Black mold is dangerous, even deadly for some. "

"4th visit good posion near to shopping, bus and train station nearby, rooms clean. "

"Lovely hotel, clean room."

"Room was good. Nice and clean. But no air conditioning. The room was far far to hot "

"Room was very small. Lots of big stains on the carpets and holes in the bedsheets. Everything was tired. Breakfast was ok. "