Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
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Reviews of Grand Hotel Imperial

4 out of 5
Grand Hotel Imperial
Via Silva Domini N.1, Levico Terme

Reviews

8.2

Very good

Rating 10 - Excellent. 106 out of 243 reviews" "
Rating 8 - Good. 82 out of 243 reviews" "
Rating 6 - Okay. 32 out of 243 reviews" "
Rating 4 - Poor. 12 out of 243 reviews" "
Rating 2 - Terrible. 11 out of 243 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Grand Hotel is grand!
The hotel is Grand in every sense. With beautiful gardens, fountain, indoor and outdoor pools, lovely buffet breakfast room overlooking the gardens, it was quite a lovely hotel. Only issue is the dinners on the half plan, which I would not recommend as they include heavy food with limited choices. There are plenty of good restaurants in the area for dinner. But the spa was superior and Sebastain and the other lady gave excellent massages. Would highly recommend staying in this luxurious hotel.
Stayed 7 nights in Jun 2023
Response from The Grand Hotel Imperial Team on 18 Jul 2023
Dear Guest,Thank you for your opinion! We appreciate your feedback and are sorry that you were not completely satisfied with our menu.We are pleased to have had you as our guest and look forward to seeing you again soon.Kind regards, The Grand Hotel Imperial Team

2/10 Terrible

Marsha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not “Grand”
Stayed 3 nights in Jun 2023
Response from AnastasiyaDerenko on 15 Jun 2023
La ringraziamo per la Sua recensione, provvederemo a migliorare i piccoli difetti da Lei segnalati. Per tanto ci scusiamo se la piscina era in disordine per via dei lavori in corso prima dell'apertura ufficiale. Speriamo di riaverla come nostra ospite in futuro e di soddisfare a pieno le Sue aspettative.Il Team Grand Hotel Imperial

8/10 Good

Georgia, Manassas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast and dinner buffets; very prompt and friendly service. Our room was elegant, spacious, and had windows on two sides. The blinds kept the heat out. The building and the park are very beautiful. Very nice indoor and outdoor pool areas. Walk to the historical town center easy and scenic through the park. Tv remote was slow, hardly any international channels. Shower temperature was difficult to set. Not enough electrical outlets in the room.
Stayed 5 nights in Aug 2022
Response from Derenko Anastasiya on 30 Aug 2022
Dear Guest,Thank you for your positive review, Delighted to have hosted you and we look forward to seeing you again,Best regards from the Grand Hotel Imperial Team

6/10 Okay

Suzanne

Stayed 1 night in Jun 2022
Response from Grand Hotel Imperial Team on 4 Jul 2022
Gentilissima Suzanne, La ringraziamo di aver espresso la sua opinione sul nostro Grand Hotel Imperial. Cordiali saluti Il Team del Grand Hotel Imperial

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay. Lovely location.
Stayed 5 nights in Jun 2022
Response from Front Office on 2 Jul 2022
Dear Guest, thank you for your review. We hope to welcome you again as our guest. Kind regards Yvonne Vajnberger

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2021

8/10 Good

Tina

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms are a bit tired but good location 5 minutes from town , good outdoor pool and gardens
Stayed 8 nights in Jul 2019

8/10 Good

Catharina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A special hotel in a scenic location!
Beautiful hotel situated in the picturesque Levico lake/town area. Historic hotel, situated in a big park and a great base to explore surrounding towns. Delicious food and helpful staff, but service inconsistent over a period of 4 days. Notwithstanding that, a place that I will return too in future!
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The mountain view was incredible. Was very grand outside inside the rooms were pretty standard. Gave us the wrong beds so make sure you double check your booking.
Stayed 1 night in Apr 2019

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Treat yourself. You won’t be disappointed in any area Come away feeling like you have been on holiday
Stayed 3 nights in Apr 2019

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing period building - central location.in a must visit nature and activity area - staff friendly - service and amenities room and spa top notch. Fantastic chef
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gradevole soggiorno
Gradevole soggiorno con amici. Consiglio anche la SPA.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect place
Amazing place, the Sissi room is just wonderful, nice spa and great location
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property but no was clothes. Parking was a bit of a hard.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect. Thank you for the best vacation
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the spa pool and the walking through the grounds.
Stayed 1 night in Feb 2019

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
9.5 of 10 Stars
The decor is great, the food spectacular and the service is very good. A couple of hiccups made my "full board" for 2 nights become 2 dinners and 1 breakfast. But they did give me 15% off my spa treatments as compensation. The biggest complaint is lack of soundproofing. I could hear every noise from the room above mine. The littlest complaint was only one power outlet in the bedroom, one in the bath and one in the foyer.
Stayed 2 nights in Feb 2019

8/10 Good

Heather, Ontario

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was in a beautiful setting. It was very nice. The village around the hotel was very quaint. The hotel itself was a little tired but still worth the trip.
Stayed 1 night in Sep 2018

10/10 Excellent

Todd

Stayed for two night in the Suite. It was romantic, comforting, and a perfect little getaway. We enjoyed the spa, the hiking, and the food. We chose the half board with our package. The meals were a wonderful way to experience the cuisine. Everything was amazing and delicious. We were treated like royalty from the entire staff. They were all courteous, kind, and cheerful. No request was difficult. I would stay here again. 10/10
Stayed 2 nights in Aug 2018

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect,relaxing family stay
Amazing, fabulous hotel. Staff always extra helpful, accomodating any requests and always ready to go extra mile. Special compliments to the chef and restaurant team.
Response from Fidelity_Hotels on 4 May 2018
Dear Tomasz, Thank you for your stay at the Grand Hotel Imperial and for taking the time to write such a great review of your visit. It made me very proud to read your wonderful feedback and that you enjoyed the quality of our food and service so much. We all are looking forward to welcoming you soon back again. Sincerely David Serenus Schad Assistant General Manage

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Luca

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
Passare dall’antico al vecchio è un attimo. La suite Sissi veramente datata e rovinata. Ampie aree abbandonate e fredde a dividere le varie zone dell’hotel, simbolo di un antico fascino ormai perduto. Accappatoi con i buchi, camere sporche (abbiamo trovato una scatola di biscotti aperta nell’armadietto, porta sapone in velluto macchiato, letto pieno di gatti di polvere). Piscina lasciata allo sbando senza personale, alcuni giorni acqua bollente altri giorni acqua fredda e alla reception non hanno idea di come regolarla. Servizi ed accoglienza da hotel una stella forse, non aiutano nemmeno con le valigie. Il complesso della valutazione viene migliorata dal ristorante ottimo e dalla posizione attaccata ai mercatini di Natale asburgici
Stayed 4 nights in Jan 2024

4/10 Poor

Simon

Travelled with partner
Disliked: Amenities, property conditions & facilities
Stanza ------------ Non ci sono prese per ricaricare il telefono. Il phon in bagno rotto. Doccia e piastrelle che necessitano urgentemente di una rimodernata. Letto nella media. Reception ----------------- Una ragazza bionda che ci ha accolto all'arrivo arrogante e senza esperienza. Dopo il nostro arrivo non l'abbiamo più incontrata. Tutte le altre persone trovate super diponibili e professionali. Cena e colazione ---------------------------- Ottimo buffet e cibi buoni. Personale ottimo. Struttura in generale ---------------------------------- Albergo vecchio e lasciato andare. Ha bisogno urgentemente di essere risistemato. Parcheggio staccato dalla struttura e scomodo da raggiungere con la valigia. Nessun servizio valet. Considerazioni generali -------------------------------------- Non ci tornerei e non lo consiglio.
Stayed 2 nights in Dec 2023
Response from GHI on 18 Dec 2023
Grazie per aver condiviso i dettagli della Sua esperienza. Ci dispiace sinceramente che il Suo soggiorno non abbia completamente soddisfatto le Sue aspettative, e apprezziamo la Sua onestà nel fornire un feedback dettagliato. Vorremmo esprimere le nostre scuse per gli inconvenienti riscontrati durante il Suo soggiorno.Ci rammarichiamo che la Sua esperienza non sia stata positiva nel complesso e ci auguriamo che Lei possa considerare di darci un'altra opportunità in futuro per dimostrarLe i nostri miglioramenti. Grazie ancora per il Suo feedback costruttivo.Team GHI

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Sapere che in questi ambienti ci sono passati personaggi storici importanti catapulta la testa ad immaginare la vita e lo sfarzo che si viveva all’epoca. Tutti gli ambienti hanno il fascino passato. La pulizia é più che ottima soprattutto nelle camere. Unico neo l’arredamento delle camere un po’ datato. Receptioisti, personale delle colazioni e delle pulizie molto disponibili e gentilie. Finalmente ho alloggiato nel hotel che mi ha sempre affascinano da quando ero bambino soddisfando appieno le mie aspettative.
Stayed 2 nights in Dec 2023
Response from GHI on 18 Dec 2023
Grazie di cuore per la Sua recensione! È un vero piacere per noi sapere che ha trovato il fascino del passato in ogni angolo della struttura.Apprezziamo il Suo riconoscimento per la pulizia, in particolare nelle camere. Prendiamo sul serio il comfort dei nostri ospiti, e i Suoi commenti ci motivano a mantenere elevati standard di pulizia.È un onore sapere che siamo riusciti a soddisfare le Sue aspettative, specialmente considerando il Suo affetto per il nostro hotel. Grazie per i complimenti al nostro team, che si impegna costantemente per rendere il soggiorno dei nostri ospiti il più piacevole possibile.Speriamo davvero di darLe il benvenuto nuovamente e di offrirLe nuove esperienze memorabili. Team GHI

10/10 Excellent

Daniele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GHI on 18 Dec 2023
Grazie mille per la Sua recensione!Team GHI

8/10 Good

Alessia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Il servizio durante la cena e la colazione eccellente Il servizio della ragazza in carne in reception lascia un po’ a desiderare, non un sorriso né mi è stata trovata una soluzione al lavandino che perdeva….mi sono trovata da sola la soluzione chiedendo un secchio…. Al mio checkout la ragazza bionda al contrario è stata veloce, disponibile, sorridente e gentile.
Stayed 2 nights in Nov 2023

6/10 Okay

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities
L’esterno della struttura è molto bello, d’impatto. Il giardino è ben curato, il ristorante molto buono e con prezzi ottimi, lo stesso posso dire per quanto riguarda la varietà della colazione e del bar. La pecca principale: ho richiesto anticipatamente per email una bottiglia di prosecco (a pagamento)e dei cioccolatini in camera per il compleanno del mio fidanzato e al nostro arrivo c’era una bottiglietta da 25ml calda. Ci hanno dato una camera abbastanza piccola e in mansarda, un’asciugamano macchiato di candeggina e, al posto di un letto matrimoniale, due letti singoli uniti, per questi motivi ho chiesto alla reception se potessimo cambiare camera, mi è stato detto che quella sera non c’era disponibilità ma l’indomani me la cambiavano, alla fine il giorno dopo hanno rifiutato di cambiarmela se non a pagamento. Stessa cosa per il late check out…invece complimenti ai ragazzi delle colazioni e del ristorante!!!
Stayed 3 nights in Oct 2023
Response from GHI on 13 Oct 2023
Grazie mille per la Sua dettagliata recensione. Siamo felici che Lei abbia apprezzato l'esterno della struttura, il giardino ben curato e la qualità del ristorante, colazione e bar. Il Suo feedback positivo sui ragazzi delle colazioni e del ristorante è molto apprezzato.Ci dispiace sinceramente per gli inconvenienti riscontrati durante il Suo soggiorno. È un peccato che la Sua richiesta speciale non sia stata soddisfatta come desiderato. Prendiamo sul serio queste critiche e lavoreremo per migliorare la gestione delle richieste speciali degli ospiti in futuro.Riguardo alla camera, ci scusiamo se non ha risposto alle Sue aspettative. Siamo sempre pronti a trovare soluzioni e a soddisfare le richieste degli ospiti per garantire un soggiorno piacevole.Apprezziamo il Suo riconoscimento per il nostro personale dedicato al servizio delle colazioni e del ristorante. Speriamo di darLe il benvenuto nuovamente in futuro per offrirLe un'esperienza migliorata. Grazie per aver scelto il nostro hotel e per aver condiviso la Sua esperienza.Cordiali saluti, Team GHI

8/10 Good

Johannes

Stayed 1 night in Oct 2023
Response from GHI on 7 Oct 2023
Vielen Dank für Ihre Bewertung und Ihre ehrliche Meinung. Es tut uns leid zu hören, dass Ihr Aufenthalt in unserem Hotel nicht Ihren Erwartungen entsprochen hat. Wir schätzen Ihr Feedback sehr und bedauern zutiefst, dass wir Ihre Erwartungen nicht erfüllt haben.Wenn Sie bereit sind, mehr über Ihre Erfahrung zu teilen oder spezifische Punkte zu nennen, die zu Ihrer Unzufriedenheit geführt haben, sind wir daran interessiert, dies zu verstehen und zu verbessern. Ihre Meinung ist uns sehr wichtig, da wir ständig daran arbeiten, unsere Dienstleistungen zu verbessern und unseren Gästen eine bessere Erfahrung zu bieten.Es tut uns nochmals leid, dass wir Ihre Erwartungen nicht erfüllt haben. Wir hoffen, dass Sie uns eine zweite Chance geben und wir Ihnen in Zukunft eine bessere Erfahrung bieten können.Mit freundlichen Grüßen, Team GHI

6/10 Okay

Mathias

Liked: Staff & service
Disliked: Property conditions & facilities
Dieses Hotel ist nicht zu empfehlen.
Stayed 2 nights in Oct 2023
Response from GHI on 7 Oct 2023
Vielen Dank für Ihre Bewertung und Ihre ehrliche Meinung. Es tut uns leid zu hören, dass Ihr Aufenthalt in unserem Hotel nicht Ihren Erwartungen entsprochen hat. Wir schätzen Ihr Feedback sehr und bedauern zutiefst, dass wir Ihre Erwartungen nicht erfüllt haben.Wenn Sie bereit sind, mehr über Ihre Erfahrung zu teilen oder spezifische Punkte zu nennen, die zu Ihrer Unzufriedenheit geführt haben, sind wir daran interessiert, dies zu verstehen und zu verbessern. Ihre Meinung ist uns sehr wichtig, da wir ständig daran arbeiten, unsere Dienstleistungen zu verbessern und unseren Gästen eine bessere Erfahrung zu bieten.Es tut uns nochmals leid, dass wir Ihre Erwartungen nicht erfüllt haben. Wir hoffen, dass Sie uns eine zweite Chance geben und wir Ihnen in Zukunft eine bessere Erfahrung bieten können.Mit freundlichen Grüßen, Team GHI

8/10 Good

Sabine

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Wunderschönes altes Hotel aus der Habsburgerzeit inmitten einer großen Parkanlage, man fühlt sich ein bisschen ins beginnende 20. Jahrhundert zurückversetzt. Da stört es auch nicht, dass die Einrichtung teilweise schon etwas marode ist. Das Essen ist vorzüglich und das Personal ausgesprochen freundlich. Wir kommen gerne wieder!
Stayed 2 nights in Sep 2023
Response from GHI on 1 Oct 2023
Vielen herzlichen Dank für Ihre begeisterte Bewertung und die wunderbaren Worte zu unserem historischen Hotel aus der Habsburgerzeit. Es freut uns, dass Sie sich in diese zeitliche Ära zurückversetzt gefühlt haben. Die nostalgische Atmosphäre ist ein wichtiger Teil unseres Charmes.Wir nehmen auch Ihre Hinweise zur Einrichtung zur Kenntnis und sind stets bestrebt, unseren Gästen den bestmöglichen Komfort zu bieten. Es ist großartig zu hören, dass Sie mit dem Essen zufrieden waren und das freundliche Personal geschätzt haben.Wir freuen uns auf ein Wiedersehen und darauf, Sie erneut bei uns begrüßen zu dürfen. Vielen Dank für Ihre freundlichen Worte und Ihre Treue.Mit freundlichen Grüßen, Team GHI

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verouderd vuil en niet onderhouden. Te warme kamer
Het viel al niet mee van bij de incheck. Grote veel te warme kamers zonder airco noch ventilatie. Niet onderhouden. 1 x tijdens verblijf werd ons bed half opgemaakt. Nooit gepoetst. Helemaal niet proper in de badkamer, verouderd. Kortom veel te duur voor hetgeen het is en zeker geen 4 sterren waard. De vriendelijkheid liet ook de wensen over.
Stayed 4 nights in Jul 2023
Response from GHI on 27 Jul 2023
Sehr geehrter Gast, wir danken Ihnen für Ihre Bewertung und bedauern, dass Ihnen an Ihrem Aufenthalt nichts gefallen hat. Die von uns angebotenen Preise entsprechen den Mängeln der Struktur, die uns bekannt sind. Der von Ihnen gezahlte Preis stimmt auf jeden Fall zu einem niedrigen Preis, aber wir werden die Berichte berücksichtigen, um uns zu verbessern. Wir hoffen, Sie wieder für einen angenehmeren Aufenthalt begrüßen zu dürfen.Mit freundlichen Grüßen, das GHI-Team

10/10 Excellent

OLIVIER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merveilleux séjour Au Grand hôtel Impérial
Séjour merveilleux au sein de cet établissement plein de charme ancien, les installations pour vous détendre sont au top, l'environnement de l'hôtel est fantastique, parc grandiose, restauration digne d'un restaurant gastronomique, petit déjeuner au top, personnel très aimable, nous recommandons sans problème.
Stayed 6 nights in Jul 2023
Response from The Grand Hotel Imperial Team on 18 Jul 2023
Dear Guest,Your review made our day! Thank you for taking the time to leave us some nice words. We appreciate your feedback and are pleased that you are satisfied with our service.We hope to welcome you soon for another beautiful stay.Kindly Regards,Grand Hotel Imperial Team

8/10 Good

FJ

Stayed 6 nights in Jun 2023
Response from Grand Hotel Imperial Team on 23 Jun 2023
Gentile ospite, grazie della recensione, torni presto a trovarci!

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jun 2023
Response from Grand Hotel Imperial Team on 23 Jun 2023
Gentile ospite, grazie della recensione, torni presto a trovarci!

6/10 Okay

nicola

Stayed 1 night in Apr 2023
Response from Il Team on 5 May 2023
Grazie della sua recensione

10/10 Excellent

Maurizio, Rorschach

Stayed 1 night in Apr 2023
Response from Grand Hotel Imperial Team on 14 May 2023
Gentile Maurizio, grazie per la recensione. Ci auguriamo di accoglierLa nuovamente in futuro. Cordiali saluti, il team di Grand Hotel Imperial

10/10 Excellent

Andreas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wunderschönes Ambiente, angenehm warmes Wasser im Innenpool
Stayed 3 nights in Apr 2023
Response from Das Team des Grand Hotel Imperial on 15 Apr 2023
Guten Morgen Herr Andreas,vielen Dank für Ihr positives Feedback.Wir freuen uns, Sie als Gast bei uns gehabt zu haben und hoffen, Sie bald wieder begrüßen zu dürfen.Herzlichst,

2/10 Terrible

Elcio

Stayed 2 nights in Dec 2022
Response from Grand Hotel Imperial Team on 31 Dec 2022
Buonasera,La ringraziamo per il suo riscontro positivo. Siamo lieti di averLa avuta come nostra ospite e ci auguriamo di rivederLa presto. Cordialmente, Il Team del Grand Hotel Imperial

2/10 Terrible

stefano

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Sporca, obsoleta, non facilmente accessibile ai disabili , personale della reception supponente.
Response from Grand Hotel Imperial Team on 31 Dec 2022
Buonasera,La ringraziamo per il suo riscontro positivo e cercheremo di migliorare la nostra struttura. Siamo lieti di averLa avuta come nostra ospite e ci auguriamo di rivederLa presto. Cordialmente, Il Team del Grand Hotel Imperial

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ci torneremo
Abbiamo pernottato presso questa struttura già altre volte e ci torneremo sicuramente anche in futuro, Bellissima location
Stayed 1 night in Dec 2022
Response from Il Team del Grand Hotel Imperial on 13 Dec 2022
Buongiorno Signora Silvia,La ringraziamo per il suo riscontro positivo.Siamo lieti di averLa avuta come nostra ospite e ci auguriamo di rivederLa presto.Cordialmente,

8/10 Good

Gerhard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2022
Response from GHI on 4 Dec 2022
Grazie della vostra recensione, Tornate presto a trovarci

6/10 Okay

Rudolf

Disliked: Property conditions & facilities
In die Jahre gekommen
Die Lage,der wundervolle Park und das Ambiente sind traumhaft,auch der Außenpool liegt toll,aber das Zimmer war abgewohnt,klein ,unter dem Dach und hatte keine Möglichkeiten etwas abzustellen oder aufzuhängen. Der Schrank war so in die Ecke geschoben, dass nur eine Tür geöffnet werden konnte.Leider wurde unser Zimmer erst nachmittags um 15.30 Uhr flüchtig geputzt und auch erst die Betten gemacht. Das wunderbare Frühstück hat für einige Mängel entschädigt. Insgesamt entspricht das Haus keinem 4 Sterne Hotel. Die wenigen Angestellten waren durchwegs sehr freundlich,aber wahrscheinlich zu wenige,um schnell mal benutzte Gläser im Saal wegzuräumen. Sehr schade,denn die meisten Gäste kamen mit höherer Erwartung an.
Stayed 2 nights in Sep 2022
Response from Grand Hotel Imperial Team on 3 Oct 2022
Sehr geehrte Gast,Wir danken Ihnen für Ihre Nachricht und werden uns bemühen uns zu verbessern.Wir hoffen Sie zu einem weiteren lohnenden Aufenthalt begrüßen zu dürfen.Mit freundlichen Grüßen,Das Team des Grand Hotel Imperial

10/10 Excellent

Fabio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop and Go Levico Terme!
Stayed 2 nights in Aug 2022
Response from Grand Hotel Imperial Team on 2 Sept 2022
Dear Mr Fabio, We thank you very much for your positive review, we can't wait to have you again as a guest in our Imperial Residence. Best regardsm, the Team of Grand Hotel Imperial

2/10 Terrible

stefano

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Bella struttura, buono il ristorante. Nota dolente il check in! Fissato dall'hotel alle ore 15...assegnata la stanza alle16:45
Stayed 1 night in Aug 2022
Response from Il Team on 24 Aug 2022
Gentile Ospite, Ringraziamo per la segnalazione e provvediamo a prendere provvedimenti in merito.Con la speranza di poterLa accogliere nuovamente pe un soggiorno più gratificante.Cordiali saluti,Il Team del Grand Hotel Imperial

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt hotel
Et dejligt gammelt hotel, men noget af de unge personale ser ikke ud til, at de har den store lyst til at være der Det ligger rigtigt flot i meget smukke omgivelser
Stayed 3 nights in Jul 2022
Response from Grand Hotel Imperial Team on 2 Aug 2022
Good evening dear guest, we thank you for your positive review of our hotel, We thank you for your report and will take action on it. Hoping to welcome you back pe a more rewarding stay. Sincerely yours, The Grand Hotel Imperial Team

8/10 Good

Hannu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hieno perinteinen kylpylähotelli
Hieno perinteinen kylpylähotelli, kaipaa pientä modernisointia jotta vastaa hienoa ulkokuorta.
Stayed 1 night in Jul 2022
Response from Il Team on 31 Jul 2022
Dear Guest, We thank you for the positive feedback, We are delighted to have you as our guest and look forward to seeing you again soon. Sincerely, The Grand Hotel Imperial Team

4/10 Poor

Ari

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pieni ja vanhanaikainen huone. Kylpyhuonevarusteet viallisia.
Stayed 3 nights in Jul 2022
Response from Anastasiya on 26 Jul 2022
Dear Guest Thank you for your review, We look forward to hosting you for another more satisfying stay, Best regards from the Grand Hotel Imperial team