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Reviews of Home2 Suites by Hilton Frankfort

3 out of 5
Home2 Suites by Hilton Frankfort
105 Allen Way, Frankfort, KY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 388 out of 504 reviews" "
Rating 8 - Good. 80 out of 504 reviews" "
Rating 6 - Okay. 21 out of 504 reviews" "
Rating 4 - Poor. 10 out of 504 reviews" "
Rating 2 - Terrible. 5 out of 504 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melody, Mooresboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious and had every amenity we needed and more. It was quiet in the room and the darkening shades were great. The staff were courteous and helpful. Breakfast included a variety of items and the afternoon cookies were a nice treat!
Stayed 3 nights in Apr 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 1 night in Apr 2024

8/10 Good

Jimmy, Renton

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very close to freeway access. Near multiple shops and food spots!
Stayed 1 night in Apr 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Shari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right off interstate in Frankfort. Easy checkin and nice accommodations too. Very convenient to where we needed to be and in the middle of wineries and bourbon country.
Stayed 1 night in Apr 2024

10/10 Excellent

scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Quiet & Convenient!
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Amenities, property conditions & facilities
Very clean. Friendly staff!
Stayed 1 night in Apr 2024

10/10 Excellent

Myia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great get away
Stayed 2 nights in Mar 2024

10/10 Excellent

Andrea

Liked: Cleanliness, property conditions & facilities
Very easy check-in. Hosts are very responsive and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Kelly

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean and close to shopping, restaurants etc. Super close to Buffalo Trace :)
Stayed 1 night in Apr 2024

8/10 Good

Kimberly

Stayed 1 night in Mar 2024

10/10 Excellent

Alden

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in staff was outstanding! A nearby restaurant, Mami Manchito's (top 10 in the area -Nicaraguan), was OUTSTANDING.
Stayed 1 night in Mar 2024

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel we’ve had when booking through Expedia in a while. Finally slept good and finally had a decent meal and safe environment for our kids.
Stayed 1 night in Mar 2024

8/10 Good

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay, However the elevator smelled of weed really bad. That's the only reason I am giving 4 starts and not 5.
Stayed 1 night in Dec 2023

10/10 Excellent

ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Murat A.

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was also quiet.
Stayed 2 nights in Mar 2024

10/10 Excellent

chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Polite and friendly staff. Big clean room
Stayed 1 night in Mar 2024

10/10 Excellent

Antoinette

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Josh was very friendly and helpful. We were checked in quickly with no issues.
Stayed 1 night in Mar 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Came off a long travel day and snow was coming down. Josh made our check in so seamless. He was very helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness
Very clean and neat, great room!
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very spacious. Great free breakfast. Close to everything. Clean rooms.
Stayed 2 nights in Feb 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nathan at the front desk was amazing!
Stayed 1 night in Jan 2024
Response from Ben Spurlock - GM on 1 Feb 2024
Thank you sir for the positive feedback! Nathan was excited to see the review. Please stay with us again on your next visit to Frankfort, KY.

4/10 Poor

george

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Ben Spurlock - GM on 1 Feb 2024
I apologize that we fell short on the stay. I did look into the review and saw that we corresponded while you were here and provided some compensation for our error. Please give us another opportunity on your next visit to Frankfort, KY. We would like to provide you with an outstanding stay.

10/10 Excellent

Charles

Liked: Property conditions & facilities
Very nice hotel
Stayed 2 nights in Jan 2024
Response from Ben Spurlock - GM on 1 Feb 2024
Thank you for the positive feedback! It was much appreciated. Please stay with us again on your next trip to Frankfort, KY.

10/10 Excellent

Charlene, Richlands

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, excellent staff! Loved the warm cookies at arrival day. Breakfast options were good too! Denise the manager was excellent to deal with.
Stayed 2 nights in Jan 2024
Response from Ben Spurlock - GM on 1 Feb 2024
Thank you for the positive feedback! It was much appreciated. Please stay with us again on your next trip to Frankfort, KY.

10/10 Excellent

Sean

Stayed 4 nights in Jan 2024
Response from Ben Spurlock - GM on 17 Jan 2024
Thank you for the positive feedback! It is greatly appreciated and will be shared with the team. Please stay with us again on your next trip to Frankfort, KY.

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were so impressed with every aspect of our stay.
Stayed 3 nights in Jan 2024
Response from Ben Spurlock - GM on 17 Jan 2024
Thank you so much for the positive feedback. We love impressing our guests. Please stay with us again on your next trip to Frankfort, KY.

10/10 Excellent

Trinity

Stayed 1 night in Jan 2024
Response from Ben Spurlock - GM on 1 Feb 2024
Thank you for the positive feedback! It was much appreciated. Please stay with us again on your next trip to Frankfort, KY.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
Our room was very comfortable. The staff was friendly and welcoming on check in. it was nice that the breakfast used real plates, cups and silverware instead of disposable everything. We were happy with our stay.
Stayed 1 night in Dec 2023
Response from Guest Service Manager on 8 Jan 2024
We thank you for your positive review! We hope to see you again soon!

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Ben Spurlock - GM on 17 Jan 2024
Thank you for the positive review! Please stay with us again on your next trip to Frankfort, KY

6/10 Okay

Paul

Liked: Cleanliness, amenities, property conditions & facilities
When I arrived there wasnt anyone at the front desk. The phone rang and was unanswered several times. It appeared that the desk clerk was sleeping at one of the tables near the front desk.
Stayed 1 night in Dec 2023
Response from Ben Spurlock - GM on 17 Jan 2024
I want to apologize for your experience. The team was made aware of this review. Our goal is to provide our guests with superior service. We missed the mark on your stay and will use this feedback as a training opportunity. Please give us another opportunity.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Service Manager Denise on 31 Dec 2023
We appreciate your positive feedback! If you have the time we would like to hear from you about what we done to deserve the 10 rating!

10/10 Excellent

Elsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Service Manager-Denise on 1 Jan 2024
We appreciate your positive review. Thank you and hope to see you again soon!

10/10 Excellent

Lee Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Service Manager Denise on 29 Dec 2023
We thank you for your positive feedback. We will forward it to the whole team. We appreciate your stay with us and hope you keep us in mind if your travels bring you back to Frankfort, Kentucky.

6/10 Okay

Avery

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The people in the next room had a dog that barked. I called the office and they talked about a noise policy starting at 10pm. There were enough open rooms in the hotel building. They put people right next to people for the convenience of the cleaning staff. When I talked to the front desk personnel,they should have agreed with just giving us a new room. We drove nearly seven hours just to be inconvenienced our first night. Also, hotel should invest in better quality pillows.
Stayed 2 nights in Dec 2023
Response from Guest Service Manager Denise on 29 Dec 2023
I am so sorry this happened to you. We appreciate your feedback and hope you will give us a second chance if your travels ever bring you back to Frankfort. I will be using this matter as a training method for my staff. If you should need anything else please let me know.

10/10 Excellent

Randy

Stayed 7 nights in Dec 2023
Response from Guest Service Manager on 26 Dec 2023
We thank you for your positive feedback. We will forward it to the whole team. We appreciate your stay with us and hope you keep us in mind if your travels bring you back to Frankfort, Kentucky.

10/10 Excellent

Stella

Travelled with family and small children, Travelled with pets
Clean, good breakfast, excellent customer service from Shaquille.
Stayed 2 nights in Dec 2023
Response from Ben Spurlock - GM on 21 Dec 2023
Thank you for the positive feedback! Shaquille will be extremely excited. We take great pride in our service.

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. Will return.
Stayed 1 night in Dec 2023
Response from Guest Service Manager on 15 Dec 2023
We thank you for your positive feedback. We will forward it to the whole team. We appreciate your stay with us and hope you keep us in mind if your travels bring you back to Frankfort, Kentucky.

10/10 Excellent

KIMBERLY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Denise on 7 Dec 2023
We appreciate you taking the time to leave us a review. We hope to see you again soon!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ben Spurlock - GM on 30 Nov 2023
Thank you for the positive feedback! It is much appreciated. Please stay with us again on your next trip to Frankfort, Kentucky.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. Love the location.
Stayed 1 night in Nov 2023
Response from Ben Spurlock on 29 Nov 2023
Thank you for the positive. It will make the team happy to see the pleasant review. Please stay with us again on your next visit to Frankfort, KY

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and rooms were well taken care of and spacious. Staff was very friendly and helpful.
Stayed 1 night in Nov 2023
Response from Ben Spurlock on 29 Nov 2023
Thank you for the comments. We take great pride in our Service and Cleanliness. Please stay with again on your next visit to Frankfort, KY.

8/10 Good

Tracy

Stayed 1 night in Nov 2023
Response from Ben Spurlock - GM on 21 Dec 2023
Thank you for the positive feedback! Please stay with us again on your next trip to Frankfort, KY,

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms plenty of space nice bathrooms
Stayed 1 night in Nov 2023
Response from Ben Spurlock - GM on 27 Nov 2023
Thank you for the positive feedback! It always very encouraging to hear. Please stay with us again on your next trip to Frankfort, Kentucky.

10/10 Excellent

Hollins

Stayed 1 night in Nov 2023
Response from Guest Service Manager on 15 Dec 2023
We thank you for your positive feedback. We will forward it to the whole team. We appreciate your stay with us and hope you keep us in mind if your travels bring you back to Frankfort, Kentucky.

2/10 Terrible

Cody

Stayed 2 nights in Nov 2023
Response from Guest Service Manager on 15 Dec 2023
We are sorry that you did not have a great experience with our hotel. Could you please take a moment to share with us what we could have done better to of made your stay more memorable with us?

10/10 Excellent

Andre

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was more like a home away from home. It was clean and had a very nice design. It was one of the nicest hotels I have ever been. I travel a lot and this hotel was definitely a nice surprise. I only wish they had a hot pool and then I would have been in heaven :)
Stayed 1 night in Nov 2023
Response from Ben Spurlock on 21 Nov 2023
We really appreciate the positive review. It will be shared with the team! Please stay with us again on your next visit trip to Frankfort, KY.

10/10 Excellent

Mary, Boston

Stayed 2 nights in Nov 2023
Response from Ben Spurlock on 29 Nov 2023
We appreciate the positive feedback! Please stay with us again on your next visit to Frankfort, KY.