All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from INNSiDE Liverpool Reception Team on 1 May 2024
Hello Daryl, Thank you for your 5/5 review, we appreciate your feedback! We hope to welcome you again soon on your next stay in Liverpool!Kind Regards,
Really enjoyed our stay, hotel is in a great location for the centre of Liverpool, the hotel was very smart and clean, Sky Bar was excellent. Staff were very welcoming and helpful, will definitely stay here again.
MICHAEL
Stayed 1 night in Apr 2024
Response from INNSiDE Liverpool Reception Team on 10 Apr 2024
Hello Michael, Thank you for your wonderful review, we appreciate your feedback! We are thrilled to hear that you enjoyed your stay with us here at INNSiDE Liverpool! We are also pleased to hear that you enjoyed our Sky Bar, found our location convenient and are staff were welcoming and helpful! We hope to welcome you again soon on your next stay in Liverpool! Kind Regards,
Welcoming & friendly staff. Great room with River Mersey views. Loved the skybar , fantastic cocktails. Only downside was the cleanliness of skybar toilets
Julie
Stayed 1 night in Mar 2024
Response from INNSiDE Team on 6 Apr 2024
Thank you Julie for your review!We're delighted to see you had a great time with us and enjoyed the amazing river views we are luck to be able to provide, as well as the service from our amazing team! Your comments in relation to the Skybar toilets will of course be passed onto the relevant departments to be looked into.Hope to see you back again soon!
10/10 Excellent
Michael
30 Mar 2024
Michael
Stayed 1 night in Mar 2024
Response from INNSiDE Liverpool Reception Team on 24 Apr 2024
Hello Michael, Thank you for your 5/5 review, we appreciate the feedback! We hope to welcome you again soon on your next stay in Liverpool!Kind Regards,
Thank you Michael for your 5/5 review!We're delighted to see you had a great stay with us and we hope to welcome you back again soon!
6/10 Okay
Kirsten
Travelled with partner
29 Feb 2024
Room very small for 3 nights
Kirsten
Stayed 3 nights in Jan 2024
Response from Liverpool INNSiDERS on 2 Mar 2024
Thank you for sharing your experience with us. We appreciate your feedback regarding the size of the room during your three-night stay. We'll certainly take this into consideration to ensure a more comfortable experience for our guests in the future. If you have any further suggestions or concerns, please feel free to let us know.
Thank you Shaun for your review of your recent stay with us at INNSiDE Liverpool!We're delighted to see you had a great time with us, and we hope to see you back again!
Thank you Panayiotis for your review of your recent stay with us at INNSiDE Liverpool!We're delighted to see you had a great time with us, and we hope to see you back again!
Fabulous hotel . Massive beds. Fantastic view . Everywhere lovely and clean and good breakfast. The girls on reception on Friday morning were brilliant so helpful! They made it very clear where you need to park and how the discount works , unlike the day before when Iād asked how the car parking worked I was told they would go through it with me when I departed, and we were parked in the wrong car park ! The car park you need to be in which isnāt made clear is the NCP capital which is on the same side as the hotel any other NCP car park and there are a few close by you do not get the discount so beware! Thatās a mistake we made . We will definitely stay at the hotel again , itās one of my favourites
Sonya
Stayed 2 nights in Feb 2024
Response from Innside Liverpool Reception Team on 10 Feb 2024
Dear Sonya, Thank you so much for your review! We're thrilled to hear that you enjoyed your stay with and particularly enjoyed our fantastic views, our breakfast and found our staff helpful! We do however apologise for any confusion regarding the parking instructions on the day before. Your feedback is valuable to us, and we will pass this feedback on. We look forward to welcoming you back to our hotel on your next stay in Liverpool! Kind Regards,
Thank you for your kind feedback! We're thrilled to hear that you enjoyed the size of your room and found our service to be friendly. It's great to know that you appreciated our complimentary drinks as well. We strive to provide a pleasant and comfortable experience for all our guests. We hope to welcome you back soon!
Hi Sharon,Thank you for your kind words! We're so glad to hear that you enjoyed your stay with us. Your satisfaction is what we strive for.Thank you for choosing us. Best regards.
Dear Anthony,Thank you for your kind words. We can't wait to have you back with us again soon. We'll do everything we can to ensure your next stay is just as incredible.Best regards.
Hello, Thank you for your review, we appreciate your feedback! We are pleased to hear that you enjoyed your stay with us here at INNSIDE Liverpool! We look forward to welcoming you again on your next stay in Liverpool! Kind Regards, INNSiDE Liverpool Reception Team
Regularly stay here and it is now my go to choice when staying in Liverpool. Highly recommended!
Paul
Stayed 1 night in Jan 2024
Response from Sophia on 26 Jan 2024
Hello Paul, Thank you for your review, we appreciate your feedback! We are thrilled to hear that you enjoyed your stay with us here at Innside Liverpool and we look forward to welcoming you again on your next visit! Kind Regards, INNSiDE Liverpool Reception Team
The INNSiDE by Melia Liverpool is an absolutely fantastic hotel. We arrived before the 3pm check in time but our rooms were ready which was great. We had 2 x studio rooms booked and they were fab - so much space, great views and comfortable bed.
Breakfast the next morning was great too - hot and cold breakfast buffet with great selection.
There is a Gino's restaurant on site - we didn't eat there as had reservations somewhere else. We did visit the Sky Bar up on the 18th floor and had amazing cocktails while taking in the views.
Location is great and handy for the station, shopping and bars all within an easy stroll from the hotel.
All the staff were super friendly and we will definitley stay here again.
Anne
Stayed 1 night in Jan 2024
Response from Sophia on 9 Jan 2024
Dear Anne, Thank you for your wonderful review, we appreciate your feedback! We're thrilled to hear that you enjoyed the early check-in convenience, spacious and comfortable studio rooms with great views, and our breakfast buffet. We're glad our central location was convenient for your travels and that you found our staff super friendly. We look forward to welcoming you again on your next stay in Liverpool! Kind Regards, INNSIDE Liverpool Reception Team
Staff friendly, close to the centre of Liverpool for shopping and entertainment. Clean and on site restaurant had good food and reasonably priced
Lee
Stayed 1 night in Jan 2024
Response from Sophia on 9 Jan 2024
Dear Lee, Thank you for your review, we appreciate your feedback! We're delighted to hear that you enjoyed our friendly staff, convenient location near the center of Liverpool, and the proximity to shopping and entertainment. It's great to know that you found our accommodations clean and that you had a satisfying dining experience at our restaurant. We hope to welcome you again soon on your next stay in Liverpool! Kind Regards, INNSIDE Liverpool Reception Team
Dear Carol, Thank you for your 10/10 review, we appreciate your feedback! We hope to welcome you again on your next stay in Liverpool! Kind Regards, INNSIDE Liverpool Reception
10/10 Excellent
Ashley
2 Jan 2024
Ashley
Stayed 2 nights in Dec 2023
Response from Sophia on 8 Jan 2024
Dear Ashley, Thank you for your 10/10 review, we appreciate your feedback! We look forward to welcoming you again soon on your next stay in Liverpool! Kind Regards, INNSIDE Liverpool Reception Team
Clean room. Excellent breakfast.
Hotel was very nice.
But my room was connected to adjoining room by a door. You could clearly hear the people next door, particularly children.
John
Stayed 3 nights in Dec 2023
Response from Sophia White on 8 Jan 2024
Dear John, Thank you for your review, we appreciate your feedback! We are pleased to hear that you enjoyed your room and breakfast. We do however apologise for any inconvenience caused by the adjoining room. If you decide to stay with us again, we can try to accommodate any requests you may have for room allocation. Kind Regards,
Response from Nicole reception supervisor on 2 Jan 2024
Thank you Michael for your wonderful 5 out of 5 review! We're thrilled to hear that you had an excellent experience with us. If there's anything specific you enjoyed or any suggestions you have for improvement, we'd love to hear more.Looking forward to welcoming you back in the future!
Response from Nicole reception supervisor on 2 Jan 2024
Thank you Philip for your perfect 10 out of 10 review! We're thrilled to know that you had such an exceptional experience during your stay. If there's anything specific you loved or any suggestions you have for maintaining this level of excellence, please feel free to share.We can't wait to welcome you back for another outstanding visit!
Response from Nicole reception supervisor on 2 Jan 2024
Thank you William for your positive 4 out of 5 review! We appreciate your feedback and are glad to hear you had a good experience. If there are any specific areas where we could improve and earn that extra star next time, please feel free to share your thoughts.We look forward to hosting you again soon!
Response from Nicole Reception supervisor on 28 Dec 2023
Thank you for the fantastic 5 out of 5 rating! We're thrilled to hear that you found our place wonderful. We appreciate your positive feedback and look forward to hosting you again in the future.
10/10 Excellent
Stephanie
21 Dec 2023
Stephanie
Stayed 1 night in Dec 2023
Response from Nicole Reception supervisor on 28 Dec 2023
Thank you Stephanie, for the perfect 10 out of 10 rating! We're thrilled to hear that your experience was exceptional. We appreciate your support and look forward to providing you with another outstanding stay in the future.
Excellent. I love the Bed and the stuff are very friendly. Clean
Panayiotis
Stayed 3 nights in Dec 2023
Response from Nicole Reception supervisor on 28 Dec 2023
Thank you Panayiotis, for your excellent review! We're delighted to hear that you loved the bed, experienced friendly staff, and found the cleanliness to be top-notch. Your positive feedback means a lot to us. We look forward to welcoming you back for another outstanding stay.
Response from Nicole Reception supervisor on 28 Dec 2023
Thank you Robin, for the perfect 10 out of 10 rating! We're thrilled to hear that your experience was exceptional. We appreciate your support and look forward to providing you with another outstanding stay in the future.
Response from Nicole Reception supervisor on 28 Dec 2023
Thank you Malcolm for the perfect 10 out of 10 rating! We're thrilled to hear that your experience was exceptional. We appreciate your support and look forward to providing you with another outstanding stay in the future.
Thank you for your positive feedback. We're thrilled to hear that you found our hotel fantastic, and that your room was very comfortable. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.
10/10 Excellent
Paul
3 Dec 2023
Paul
Stayed 2 nights in Nov 2023
Response from Nicole Reception supervisor on 28 Dec 2023
Thank you Paul, for the fantastic 5 out of 5 rating! We're thrilled to hear that you found our place wonderful. We appreciate your positive feedback and look forward to hosting you again in the future.
Thank you for your positive feedback. We're pleased to hear that you had a great experience at our hotel, with excellent service and friendly staff. Your satisfaction is our priority, and we look forward to the opportunity to welcome you back for another great stay.
Loved how friendly all the team were. I use a wheelchair and have other issues, staff were helpful and considerate towards me, making sure my disability was catered for. Loved our room with a spectacular view, lunch at the Sky bar was a treat.
Andrya
Stayed 1 night in Nov 2023
Response from Roxana-Catalina on 9 Dec 2023
Thank you for your positive feedback. We're thrilled to hear that you enjoyed the friendly and considerate service from our team, as well as the spectacular view from your room. We're delighted that lunch at the Sky Bar was a treat for you. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience in the future.
Dear Johanan,Thank you for your kind words! We're thrilled you enjoyed our great staff, great rooms, and had a wonderful experience. We appreciate your feedback and look forward to welcoming you back.Best regards,
Response from Nicole Reception team on 19 Nov 2023
Thank you Debby!We're delighted to hear that you had a very nice stay and enjoyed a good break with us! If you have any specific feedback or suggestions, feel free to share them. We look forward to welcoming you back for another great experience in the future.
8/10 Good
Catherine
17 Nov 2023
Liked: Cleanliness
Catherine
Stayed 1 night in Nov 2023
Response from Nicole Reception team on 19 Nov 2023
Thank you Catherine for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you had a positive experience overall. If there's anything specific you think we can improve or any additional comments you'd like to share, we'd love to hear them. We hope to have the opportunity to welcome you back for an even better experience in the future.
Hotel was very nice but room wasnāt as clean as I hoped with crumbs on the floor and a dirty tissue in a drawer
Sarah
Stayed 1 night in Nov 2023
Response from Nicole Reception team on 13 Nov 2023
Thank you Sarah, for bringing your concerns to our attention. We sincerely apologize for any inconvenience caused during your recent stay. We understand the importance of a clean and comfortable environment, and we are truly sorry for falling short of your expectations.Rest assured, we are taking your feedback seriously. Our housekeeping team will be immediately notified to ensure that such oversights are rectified. Your experience is not reflective of our usual standards, and we are committed to addressing this issue promptly.We appreciate your understanding and hope you will provide us with another opportunity to exceed your expectations during a future visit.
10/10 Excellent
Brooke
11 Nov 2023
Brooke
Stayed 1 night in Nov 2023
Response from Nicole Reception team on 13 Nov 2023
Hello Brooke,We are thrilled to receive your fantastic rating of 10 out of 10! Thank you for taking the time to share your positive experience. It is a pleasure to know that your stay met or exceeded your expectations.We appreciate your support and look forward to welcoming you back for another exceptional stay. If there's anything specific you loved about your visit or if you have any suggestions, feel free to share.
Clean hotel with lovely decor. Friendly and helpful staff. Bar 360 was amazing. Great atmosphere. Plenty of choice during breakfast - high quality.
Verified traveller
Stayed 1 night in Nov 2023
Response from INNSiDE Team on 5 Nov 2023
Thank you for your 10/10 review!We're delighted to see you had a great time at the hotel, and enjoyed the friendly service from our amazing team, and we look forward to welcoming you back again soon!
Hi Susan, Thank you for your wonderful review! We're thrilled to hear that you had an excellent stay at our hotel. We hope to welcome you back soon! Kind Regards, INNSIDE Liverpool Reception Team
Great check in.
Lovely clean room with great view.
Comfy bed and free soft drinks in mini fridge.
Fabulous buffet breakfast.
Would definitely stay again.
Phillipa
Stayed 1 night in Oct 2023
Response from Sophia on 1 Nov 2023
Hi Phillipa,Thank you for the great review! We're thrilled to know that you enjoyed your stay, from the great check-in to the comfortable room and the buffet breakfast. We look forward to welcoming you again in the future! Kind Regards, INNSIDE Liverpool Reception Team
Amazing time one of our best hotel experiences in Liverpool (frequent travellers to Liverpool). We brought our pet dog and we were a bit apprehensive @ the thought of bringing her but we neednāt have worried. The staff were 10/10, room was amazing with fabulous views! Had dinner in restaurant first night then Sky Bar second night both delicious with great service. Cannot wait to come back!!!
Gavin
Stayed 2 nights in Oct 2023
Response from Sophia on 1 Nov 2023
Hi Gavin,Thank you for your positive review! We're delighted that you had an amazing stay and enjoyed our facilities. We can't wait to have you back for another visit in the future! Kind Regards, INNSIDE Liverpool Reception Team
Thank you Tarjei for your 10/10 rating on your recent stay with us!We're delighted to see you had a great time, and we hope to see you back again soon!
10/10 Excellent
Marian
22 Oct 2023
Marian
Stayed 3 nights in Oct 2023
Response from INNSiDE Team on 23 Oct 2023
Thank you Marian for your 10/10 rating on your recent stay with us!We're delighted to see you had a great time, and we hope to see you back again soon!