Hi Laura ,Thank you for taking the time to write this review , we do appreciate your feedback.Your comments on bedding and comfort do come as a surprise to us as we do pride ourselves with offering our guest a comfortable, safe and enjoyable stay at The Glebe Hotel, in actual fact many guest do comment on the comfort of our beds and that they have enjoyed a great night sleep here as well, this is also reflected in the many positive reviews previously made by other guests. Im sorry to here that you had a different experience on this occasion , this is certainly not the outcome we would want for our guests.As a follow up to your feedback here , we will carry out a full review/audit of the room that you stayed in during your visit to ensure that our guests continue to enjoy a comfortable , safe & enjoyable stay at The Glebe Hotel.Once again , thank you for your feedback.Thank you

Dear Helen We are surprised and disappointed to read this review , as its untrue , specifically because you did not stay at The Glebe Hotel. The guest that actually did stay at our hotel under this booking reference ( we cannot state his name on this public platform ) actually had a very nice stay and had no complaints whatsoever. He also stated that he wants to return next time he is in Liverpool. I have contacted Expedia to note my concern regarding this untrue review statement , however they confirmed it cannot be removed , and encouraged me to respond directly with you.Should you know the actual person that happily stayed at our Hotel , I would encourage you to contact him and get his perspective on his stay.Should you disagree with my comments here or have additional information to add , we would welcome your feedback and any clarification you can offer.Thank youThe Glebe Hotel Management

Hello Anne , Thank you for taking the time to review our Hotel , we do appreciate your feedback.Firstly , i apologies for the non response to your emails , this should not happen , i have followed up with our staff to ensure we do not repeat.Regarding the entrance to hotel and your arrival. Yes we do have door bell and clear signage with contact numbers on gate as well , our staff should have picked up your call , im not sure what happened here , but once again i have followed up with our staff to ensure we mitigate the chance of this happening again in future. On your check-in , our process is for our staff to check ID which they did here , they should also explain the checkout times and general movement in and out of Hotel , including the facilities within the room. It sounds like parts of this did not happen on this occasion , which is not acceptable and disappointing , please accept our apologies here. As you can see from many previous guest reviews , we strive to deliver a great guest experience from the time you arrive , during your stay and when your depart , and in most cases we do achieve this , this is reflected in the positive reviews many of our guest have written over time. On this occasion it appears that we have fallen short here , once again we hope this did not cause you to much upset during your visit. We have listened to your feedback and have taken remedial actions. Thank you.