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Reviews of The Park

2.5 out of 5
The Park
493-497 West Derby Road, Liverpool, England

Reviews

6.4
Rating 10 - Excellent. 2 out of 13 reviews" "
Rating 8 - Good. 5 out of 13 reviews" "
Rating 6 - Okay. 3 out of 13 reviews" "
Rating 4 - Poor. 0 out of 13 reviews" "
Rating 2 - Terrible. 3 out of 13 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The UK's Guantanamo Bay resort
Worst experience ever at a hotel. To begin with we were handed the wrong keys for our rooms and given NO keys for entry into the actual building. This absolutely ruined the weekend as we were forced to sleep on the streets. We woke up and returned to the hotel with a cold and was given no apology or explanation just was told the door is now fixed and to turn the handle the other way. Instead of a refund for the card payment we was told that they do not accept payments from here and we must pay, they took cash by PayPal and cash in hand after threatening to kick us out on New Year's Eve. We were completely helpless after travelling 200 miles from home. The hotel was very cold with heating coming on and off sporadically, the shower heating situation was exactly the same with the temperature fluctuating, there was no TV, mattresses were old and worn. The bed foundation was broken as one side of the bed was about 10cm higher. The walls were yellow with orange stains, you could tell the walls were once white.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Went to Everton v Man Utd , had a good time.

8/10 Good

Sian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was ideal for what we needed. Great if your going to Liverpool for a night out. A clean room above a pub, staff are really canny and helpful. You can go back to the room at any time of night/early morning (providing you remember the code to get back in ha) Would definitely book again if ever back in Liverpool. It was basically like staying at a mates house.

6/10 Okay

Verified traveller

6/10 Okay

Verified traveller

Liked: Cleanliness

8/10 Good

Rachel

Liked: Cleanliness, staff & service, room comfort
Clean hotel, close to Liverpool centre
Rooms decorated nicely, sky box within the bed room, staff were all lovely, only downside is the shared bathroom
Response from General Manager on 1 Dec 2016
Thank you for your comments we do state shared bathroom on all our advertisements. i am looking to put put on suites in the new rooms if you will be looking to stay in the future Thanks again

8/10 Good

Nayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb value for money and service
The Park has received unfair reviews. I was uncertain about booking here when I saw other people's opinions of the place but I must say that they are totally unjustified. Let's get one thing out of the way first: noise If you're retired and looking for a peaceful weekend break, don't blame a pub hotel for catering to it's guests at night time by having music and celebration. I actually like background noise when I'm sleeping so the music at night didn't bother me in the slightest. That may be because I'm still in my twenties but I did check the hotel description beforehand so complaining about noise is a bit cheeky! The room was immaculate, the service was superb and the shared bathroom isn't even a problem because it's kept so clean. My only criticism would be that in November the room can get very cold. Thick bed sheets nearly compensate for this but I still wasn't quite as warm as I wanted to be. However, for the price I paid I still felt spoiled. I've stayed in more expensive hotels and been less comfortable. Overall, I really enjoyed my stay at The Park and I'd definitely come back if I'm ever in Liverpool again.
Response from General Manager on 30 Nov 2016
Fantastic and very accurate review kind regards. The heating system has been updated going forward and look forward to accommodating you in the future

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
ripped off as payed twice
Response from Owner on 18 Nov 2016
Really sorry for the mistake with payment being taken twice.We have a new paying system in place now and new manager.There door out into the street can be opened from the inside and is not locked but a new door and entrance is being fitted the noise is a problem and we will be doing are best to improve this. sorry again and hope you will except my personal apology

10/10 Excellent

Lucy, A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly hotel
Response from Roy on 27 Nov 2016
Hello thank you for your feed back we will look to improve on the door situation.We have let the provider regarding access for disabled people is not ideal

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walton Nick is a preferred option!
I know £20 for a twin room isn't expensive and the "you get what you pay for", however, seriously, unless you are coming direct from the Calais Jungle and are only staying in Liverpool for Asylum reasons then please don't stay at this "hotel/pub". I'm sure they have heating, hot water and WIFI in the Calais Jungle, they don't here. If you want to true Haloween experience where you will spend the entire night petrified that you'll be mugged by the local gangs of kids or your car will be vandalised than this is the place to be. Seriously, I've done 3 tours of Afghan and felt much safer (and relaxed) I'm not dising the local area as an "outsider" as I was dragged up in Tuebrook, I just didn't realise how bad it is now, no wonder I joined the Army at 16! If you feel the cop station opposite will give you "piece of mind" that you'll be safe, it won't, it just means their response time to your impending incident with the local kids will be reduced, to about 3 hours. Life is to short to have to experience places like this, just stay away, stay at home, do anything else. Just don't book here.
Response from General Manager on 18 Nov 2016
Obviously these comments are not justified at all as there is no evidence to any of these comments being facts of his experience of staying with ourselves just his personal opinion of the sourounding area which i feel is unjust

8/10 Good

Stan

Liked: Cleanliness, property conditions & facilities, room comfort
handy bar downstairs
only downside was comunal toilet
Response from General Manager on 18 Nov 2016
Thank you for your feed back and look forward to having you stay with us again

6/10 Okay

Antia

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Hotel asequible pero poco higiénico
Las sábanas no estaban limpias y a nuestra habitación no llegaba el Wifi. Aunque las habitaciones a la primera vista están muy bien luego tiene detalles de falta de higiene. Si es decir que la gente muy agradable y de muy buen trato.