Standard Single Room
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Reviews of Europa House Hotel

2.5 out of 5
Europa House Hotel
151 Sussex Gardens, London, England

Reviews

7.8

Good

Rating 10 - Excellent. 95 out of 278 reviews" "
Rating 8 - Good. 95 out of 278 reviews" "
Rating 6 - Okay. 48 out of 278 reviews" "
Rating 4 - Poor. 18 out of 278 reviews" "
Rating 2 - Terrible. 22 out of 278 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Kirsty

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
It is affordable and a convenient location to explore central London. However, the shower only worked sometimes and no hand towels are provided, only 2 very small bath towels that barely fit around an average person. No other issues, the staff were friendly although didn't interact with them much.
Stayed 3 nights in May 2024

6/10 Okay

Julie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Accommodation clean but tired. Needs refurbishment and a much more comfortable bed. Very small room
Stayed 1 night in May 2024

8/10 Good

Anna

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Tamira

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No wash rags
Stayed 5 nights in Apr 2024

10/10 Excellent

Ray

Liked: Property conditions & facilities
It was simple and homey
Stayed 1 night in Apr 2024

6/10 Okay

Richard

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was fairly clean but u could only get in to bed one side en-suite very poor basin tap was all loose toilet cistern lid held together with tape and shower no thermostat dangerous
Stayed 1 night in Apr 2024

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location just a few minutes walk from Paddington Station. Restaurants and convenience stores nearby. Furniture in room was falling apart, and washroom was very small but clean, had everything we needed to collapse after long days in London. Staff was friendly.
Stayed 1 night in Apr 2024
Response from G. SHAZ on 26 Apr 2024
Dear GuestThank you very much for your recent stay. We are really pleased to know that you have enjoyed your stay with us. Thank you for your time and giving us such a nice review. We are new management and working hard to improve the hotel standard and services to make sure that all our guests could enjoy comfortable stay and have an unforgettable experience while staying with us.We will love to see you again.RegardsG.SHAZ

8/10 Good

estela

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Right next to paddington station, very convenient and places to eat near by we had ASK italian, it’s walking distance very good
Stayed 2 nights in Apr 2024
Response from SHAZ on 21 Apr 2024
Dear GuestThank you very much for your recent stay. We are really pleased to know that you have enjoyed your stay with us. Thank you for your time and giving us such a nice review. We are new management and working hard to improve the hotel standard and services to make sure that all our guests could enjoy comfortable stay and have an unforgettable experience while staying with us.We will love to see you again.RegardsG.SHAZ

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service
Front of house staff welcoming and helpful.
Stayed 1 night in Apr 2024
Response from SHAZ on 21 Apr 2024
Dear GuestThank you very much for your recent stay. We are really pleased to know that you have enjoyed your stay with us. Thank you for your time and giving us such a nice review. We are new management and working hard to improve the hotel standard and services to make sure that all our guests could enjoy comfortable stay and have an unforgettable experience while staying with us.We will love to see you again.RegardsG.SHAZ

10/10 Excellent

Sharon

Travelled with partner
Location
Stayed 4 nights in Apr 2024

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was great for a short stay. Perfect location.
Stayed 1 night in Mar 2024

8/10 Good

Éva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so convenient for a family of five.
Stayed 3 nights in Mar 2024
Response from SHAZ on 4 Apr 2024
Dear GuestThank you very much for your recent stay. We are really pleased to know that you have enjoyed your stay with us. Thank you for your time and giving us such a nice review. We are new management and working hard to improve the hotel standard and services to make sure that all our guests could enjoy comfortable stay and have an unforgettable experience while staying with us.We will love to see you again.RegardsG.SHAZ

8/10 Good

Karl

Travelled with partner
Liked: Staff & service
great value,I'd use this place again if near PAddington station. the rooms old fashioned but happy with that due to price.
Stayed 1 night in Mar 2024
Response from G. SHAZ on 29 Mar 2024
Dear GuestThank you very much for your recent stay. We are really pleased to know that you have enjoyed your stay with us. Thank you for your time and giving us such a nice review. We are new management and working hard to improve the hotel standard and services to make sure that all our guests could enjoy comfortable stay and have an unforgettable experience while staying with us.We will love to see you again.RegardsG.SHAZ

10/10 Excellent

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were really comfortable. The room and shower facilities were great and the location was fsntastic as it linked us to hodpitality venues an walks in hydepark marble arch and ma y more tourist destinations
Stayed 3 nights in Mar 2024
Response from G. SHAZ on 29 Mar 2024
Dear GuestThank you very much for your recent stay. We are really pleased to know that you have enjoyed your stay with us. Thank you for your time and giving us such a nice review. We are new management and working hard to improve the hotel standard and services to make sure that all our guests could enjoy comfortable stay and have an unforgettable experience while staying with us.We will love to see you again.RegardsG.SHAZ

6/10 Okay

Jonathan, Gloucester

Liked: Property conditions & facilities
Problem with the toilet but as I was only at this hotel for 18 hours it wasn’t a major issue, basically I was able to work around the aforementioned problem without any trouble at all.
Stayed 1 night in Mar 2024

10/10 Excellent

Chris

Stayed 3 nights in Mar 2024

8/10 Good

Natalia

Clean and friendly ;) thanks for having us ?
Stayed 1 night in Mar 2024

8/10 Good

Sophie

Liked: Cleanliness, staff & service
The room was great, bigger than expected for the price/area and had everything I needed. Easily walkable from Paddington which has excellent transport links. The down side was being on the fourth floor with no lift, and narrow, windy stairs
Stayed 1 night in Mar 2024

2/10 Terrible

Verena

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible!!!! Do not stay here! Rooms are broken and demolished. If you want to take a shower you have to deal with boiling warm water! The wohle small room will then be foggy af. Also you will hear everything through the old wooden window without any isolation. The bed is completely shaky but the thick double blanket holds you very warm.
Stayed 4 nights in Mar 2024
Response from SHAZ on 9 Mar 2024
Dear GuestThank you for your recent stay. We are sorry for any inconvenience you had during your stay with us. If you look down and read the reviews of our past guest you will find out that all our guests had pleasant stay with us.You had a difficulty to regulate the water mixer and member of our staff had assist you straight away and showed you how the mixer works and left you happy. We have thermostatic mixer installed in all our rooms which are different to European mixers. Unfortunately you could not understand how it works and blamed us about everything which is not nice. Our staff had assist you with everything and while checking out you damaged the alarm system and mixer which is totally unfair.

8/10 Good

Joseph Kyei

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

8/10 Good

Bernard

Travelled with partner
Liked: Cleanliness, staff & service
Value for money one night stay
Stayed 1 night in Feb 2024

10/10 Excellent

Faisal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and clean environment
Stayed 3 nights in Feb 2024

6/10 Okay

Darcy

Stayed 1 night in Feb 2024

10/10 Excellent

Faisal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean place to stay.
Stayed 3 nights in Feb 2024

8/10 Good

Abdulkader

Business traveller
Liked: Staff & service
OK stay with value for money
It was a fair stay in comparison to the value for money as the price per night was cheap. Overall, the cleanness was not super but was OK
Stayed 3 nights in Feb 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Chelesani

Stayed 1 night in Jan 2024

8/10 Good

Mario

Liked: Property conditions & facilities
Wifi very bad
Stayed 2 nights in Jan 2024

8/10 Good

Nishantth

Stayed 5 nights in Jan 2024

10/10 Excellent

Faisal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff, clean property.
Stayed 1 night in Jan 2024

10/10 Excellent

Faisal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was nice, staff is very helpful
Stayed 3 nights in Jan 2024

10/10 Excellent

Faisal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and clean with friendly staff. Will go back again for my next stay.
Stayed 3 nights in Jan 2024

10/10 Excellent

Dr Shrushtee Jeet

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely Staff and service. Our stay was very relaxing and peaceful. Would definitely visit soon with my friends and family.
Stayed 1 night in Jan 2024

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other than the room being a bit hot at night, our stay was perfect. Staff was very friendly and helpful, and the room was clean.
Stayed 3 nights in Jan 2024

8/10 Good

Dhruv

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So so
Everything was nice till the rain... I regret to inform you of an unpleasant incident that occurred during our stay at the hotel. During heavy rain, the roof of our room started leaking, resulting in all items on the windowsill getting wet or damaged. This caused significant inconvenience and damage to personal belongings. To our surprise, no compensation was offered for the inconvenience caused. Moreover, we did not even receive an apology from the hotel staff. Additionally, on the last day of our stay, coffee was not provided in the room, which seems to be a standard service.
Stayed 4 nights in Jan 2024

10/10 Excellent

erika

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great choice
This place is a fantastic value. The location is perfect, close to a great pub, transit, and a variety of restaurants. The service at the front desk was great. We lost our luggage and they provided details on where to go to get replacement items nearby. There’s no lift, so be prepared for a set or two of stairs.
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
Not what was expected
The staff were very good. Rooms looked nothing like picture on website. 1 of the rooms was too small for a double. 1 of the rooms the tv didnt work properly. 1 of the rooms, the pressure and temperature of the shower wasz rubbish, one minute it was cold next it was boiling hot. 1 of the rooms there was: writning on the wall, tape all over the cistern of the toilet, the paint was peeling away from the ceiling, nothing to stir tea and coffee. Both rooms: very noisy, could hear evrything from upstairs, next door and outside, only had plug in radiators, From looking at the reviews when booking, was expecting it to be a lot better than the reality. Wouldnt recommend the hotel.
Stayed 2 nights in Jan 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our upper floor room was comfortable for our family of 4 with the value we were looking for our last night in London. The location is perfect and front desk staff willing to help.
Stayed 1 night in Jan 2024

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Shwan

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Very good. No complaints
Stayed 1 night in Dec 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, comfortable, affordable, friendly staff
Stayed 1 night in Dec 2023

8/10 Good

Biju

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and had amenities I'd expected like Tv, kettle with milk and teabags etc. The hotel is a short walk from Paddington station, very convenient. Staff were very polite and helpful, and room was reasonably priced. Will book again.
Stayed 2 nights in Dec 2023

8/10 Good

calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff great location
Stayed 5 nights in Dec 2023

10/10 Excellent

Melissa

Very good
Was really welcoming and very greeting on arrival. Understood our circumstances and checked us in early with no extra charges. Room was comfy and cosy. No concerns Very helpful throughout the stay. Very easy to get to Oxford street from this hotel and plenty shops near by. Would recommend
Stayed 1 night in Dec 2023

10/10 Excellent

Tania

Stayed 2 nights in Dec 2023

8/10 Good

Marco

Liked: Cleanliness, staff & service
Very convenient hotel for a short stay in London
Stayed 1 night in Dec 2023

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family weekend
The Hotel was easy to find in a quiet area of London. Paddington station and underground was close by with plenty of places to get a good hearty breakfast. Hyde park just round the corner opening up to the explore the excellent sites and sounds of London. The Hotel was pleasant, cosy and comfortable. The staff were excellent and very helpful. Would absolutely book again.
Stayed 2 nights in Dec 2023