Dear Amie,Thank you for your feedback.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope that you will return in the future. Best wishes,Odhi Johanes, Senior Guest Relations

Dear Jane,Thank you for such a positive review.It is truly rewarding to learn that you had such a wonderful stay with us and particularly appreciated Ashleigh's outstanding service at the reception. Our team is committed to providing a friendly and professional service, and it's wonderful to hear that Ashleigh exemplified this. We are also thrilled that the cleanliness of your room, the overall condition of our hotel, and the amenities provided contributed to a memorable experience.Your recognition of the impeccable service and facilities at Novotel London West inspires us to continue setting the standard for excellence in hospitality. Thank you once again for your kind words.It would be our pleasure to have you return on another occasion. Very best wishes,Odhi Johanes, Senior Guest Relations

Dear Angela,Thank you for such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Odhi Johanes, Senior Guest Relations

Dear Giovanna,Thank you for sharing your opinion after your recent stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope that you will visit us again in the future. Kind regards,Odhi Johanes, Senior Guest Relations

Dear Giovanna, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that our hotel met your expectations and that you had a comfortable stay.However, please know that we have noted your concern about our prices; these can fluctuate at certain times of the year.We hope to welcome you back. Best wishes,Odhi Johanes, Senior Guest Relations

Dear Lori,Thank you for such a positive review.It's heartening to know that the cleanliness of our rooms, the condition of our hotel, the service provided by our staff, and the amenities we offer all met your expectations. Our team at Novotel London West takes great pride in ensuring that every guest experience is as comfortable and enjoyable as yours. We're delighted that you found our location convenient for exploring the local area and that our facilities, including the 24/7 fitness room, contributed to a memorable stay. Your kind words are a wonderful endorsement for the efforts we make every day.It would be our pleasure to have you return on another occasion. Very best wishes,Odhi Johanes, Senior Guest Relations

Dear Yolande, Thank you for your positive review.We are delighted to hear that you found our staff to be approachable and informative, reflecting the high service standards we strive for at Novotel London West. Your compliments regarding the quality and variety of our breakfast options are truly appreciated.We regret to hear that the room temperature did not initially meet your expectations, but are relieved that it improved over time. Whilst we do not have conventional air conditioning, our air cooling system is designed to ensure guest comfort throughout their stay.We apologize that your experience with the house red wine was not up to your satisfaction. We are, however, pleased that Federica promptly addressed the matter by opening a fresh bottle for you.Our team is honored to receive your five-star rating for their service, and we are grateful for your experienced perspective.We hope to have the opportunity to welcome you back for an even better stay. Kind regards,Odhi Johanes, Senior Guest Relations

Dear Marc,Thank you for taking the time to share your review.We're delighted to hear that you found our rooms well-presented and appreciated the cleanliness along with the service provided by our team. Our location's proximity to Hammersmith tube station and local attractions is indeed one of the aspects our guests enjoy. We note your comments on the room amenities and hotel condition. Though our rooms are designed to offer a contemporary style and comfort, we are continuously working to enhance our facilities to ensure our guests have a memorable stay.We hope that we have the pleasure of welcoming you back. With very best wishes,Odhi Johanes, Senior Guest Relations

Dear Joseph,Thank you for sharing this review of your time at our hotel.We are gratified to hear you found our hotel to offer good value and appreciate your kind words regarding our convenient location close to the Hammersmith tube station. It is always our aim to provide a comfortable and accessible experience for all our guests.The entire team look forward to welcoming you back for a future visit.Kind regards,Odhi Johanes, Senior Guest Relations

Dear Sir,Thank you for taking the time to share your review.We are delighted to hear that our prime location met your expectations and provided convenience during your stay. However, it saddens us to learn that aspects of your room did not reflect the high standards we strive for. Please be assured that we uphold rigorous housekeeping protocols, and we regret any oversight in this instance. We value your feedback as it is essential for our ongoing commitment to enhance our guest experience. We hope that you will allow us the opportunity to welcome you back in future. Best regards,Odhi Johanes, Senior Guest Relations

Dear Paula,Thank you for your positive feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be our pleasure to have you return on another occasion.Very best wishes,Odhi Johanes, Senior Guest Relations

Dear Julie,We would like to thank you for taking the time to leave this rating about your recent visit.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We look forward to the pleasure of seeing you again. Best regards,Odhi Johanes, Senior Guest Relations

Dear Julie, Thank you for this positive review of your stay.We're delighted to hear that you found the room size and cleanliness to your satisfaction, reflecting our commitment to providing spacious and well-maintained accommodations. It's also great to know that our staff were readily available to assist you, ensuring a smooth and enjoyable stay. Your appreciation for the accessibility of provisions and the seamless early check-in process is much appreciated, as we strive to cater to our guests' needs with efficiency and care.We hope that you will visit us again in the future. Kind regards,Odhi Johanes, Senior Guest Relations

Dear Guest,Thank you for your review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes,Odhi Johanes, Senior Guest Relations

Dear Denise,Thank you for your detailed feedback.We're thrilled to hear that our location was convenient for your travels, just a short walk from the train station and nearby attractions. It's wonderful to know you found our hotel clean and your stay enjoyable. While you mentioned the parking rate, we strive to provide competitive pricing for our central location, and we hope you found the overall value to be beneficial.Odhi Johanes, Senior Guest Relations

Dear Cristel,Thank you for this kind review about your recent visit.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be a pleasure to welcome you back.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Robert,Thank you for positively rating your visit.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Max,Thank you for this positive feedback.We are pleased that we were able to meet your expectations.We hope to welcome you back in the future.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Anna,Thank you for this kind review of your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to see you again. Kind regards,Odhi Johanes, Senior Guest Relations

Dear Georgina,Thank you for taking the time to let us know your opinion of your recent stay.We are pleased that you had a pleasant stay with us and appreciated our high standards.Your kind words about our team members are truly appreciated.We all look forward to welcoming you back in the future.Kind regards,Odhi Johanes, Senior Guest Relations

Dear Eve,Thank you for this kind review about your recent visit.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back. Kind regards,Odhi Johanes, Senior Guest Relations

Dear Stephen,Thank you for taking the time to share your review.We're pleased to hear that you found our rooms to be clean and comfortable. Our team prides itself on maintaining high standards of cleanliness and offering well-appointed accommodations. However, we regret to hear about the issues you encountered with the room service replenishment and the billing confusion. Please rest assured that our team is dedicated to providing excellent service, and we're sorry to learn that our communication did not meet your expectations. We invite you to contact our front desk team, who are always ready to assist with any concerns to ensure a seamless experience for our guests.Kind regards,Odhi Johanes, Senior Guest Relations

Dear Maria Sheryll,Thank you for taking the time to let us know your opinion of your recent stay.We are delighted to hear that you enjoyed your stay and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We will be sure to share your remarks with our reception team.We look forward to welcoming you back.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Gustavo Ary,Thank you for taking the time to review your stay.We're glad to learn that you found our rooms to be clean and appreciated the amenities provided. Our team strives to offer comfortable and well-equipped accommodations, and we're pleased that these aspects met your expectations. We note your concerns regarding noise levels and hotel condition, and while our rooms are designed with soundproof windows and we offer earplugs to enhance guest comfort, we regret if this did not suffice for your stay. Your experience with our service has also caught our attention. Providing excellent service is a priority for us, and it's important that we meet this standard consistently. We value all guest feedback as it helps us maintain and improve our high standards.We hope you will consider staying with us again in the future.Best regards,Odhi Johanes, Senior Guest Relations

Dear Ivan,Thank you for sharing this review of your time at our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to welcome you back in the future.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Christian,Thank you for taking the time to review your stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to welcome you back. Best wishes,Odhi Johanes, Senior Guest Relations

Dear Anne,Thank you for taking the time to give your opinion about your stay.We're delighted to hear that you appreciate the nice atmosphere of our establishment and enjoy your stays with us. It's always a pleasure to receive positive feedback about the environment we strive to create for our guests. However, we regret to hear about the issues you've encountered regarding the sofa bed setup and the distance to the lifts. While our team endeavours to meet all special requests, we acknowledge that there seems to have been a shortfall during your visit. Although room allocation is subject to availability, we understand the importance of convenience for our guests, especially those with mobility concerns.We hope to welcome you again in the future. Best wishes.Odhi Johanes, Senior Guest Relations

Dear Keith, Thank you for your feedback on your stay.We're delighted to hear that you appreciated our welcoming staff and the facilities we have to offer. It's great to know our efforts to provide a clean and comfortable environment have been recognized. While the exterior may be unassuming, we're glad that the interior met your expectations. We're also happy to note your satisfaction with the service and room amenities provided during your stay.We hope to have the opportunity to welcome you and your wife back in the future for an even better experience. Kind regards,Odhi Johanes, Senior Guest Relations

Dear James,Thank you for your kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again soon.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Zain, Thank you for taking the time to share your experience with us.We're thrilled to hear that our staff made a positive impression and that you found our location convenient. Our team prides itself on delivering exceptional service and being situated just a short walk from both Hammersmith Apollo and the Hammersmith Underground Station. We regret to hear about the issues you encountered with the bathtub and the ice machine. Please rest assured that cleanliness and maintenance are of paramount importance to us, and we strive to ensure that all facilities meet the high standards our guests expect.We are also pleased to know that our room amenities contributed positively to your stay. Our guests often enjoy the added comfort of our Novotel Mattresses and the convenience of in-room facilities such as a minibar and air cooling system.We hope to welcome you back. Best wishes,Odhi Johanes, Senior Guest Relations

Dear Mark,Thank you for your positive review.We are pleased that you appreciated the high standards and quality service which we strive to uphold.It is always a pleasure to receive positive feedback from our guests and we are glad that our location was ideal for you.We hope to welcome you back for another enjoyable visit.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Monica,Thank you for such a positive review of your stay.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be a pleasure to welcome you back. Best wishes,Odhi Johanes, Senior Guest Relations

Dear Sir,Thank you for taking the time to share your review.We hope we can do better on your next visit.We would appreciate it if you could provide us with some more information.We hope you will consider staying with us again in the future. Best regards,Odhi Johanes, Senior Guest Relations

Dear Paul,Thank you for this feedback concerning your recent visit.We're delighted to hear that our team's efficiency and courteous service contributed to a pleasant stay for you. It's great to know that our commitment to cleanliness met your expectations, providing a comfortable and welcoming environment. We also appreciate your recognition of our hotel's ideal location for your visit to the area.We look forward to having you return.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Simon, Thank you very much for this kind review.The satisfaction of our guests during their stay among us is very gratifying for our team and it is rewarding to know we were instrumental in making your visit memorable. It's a pleasure to know we were able to make your stay really relaxing and enjoyable.We are also grateful for your comments about the good selection of quality products on our breakfast buffet and are glad you were able to make the most of it.It would be an absolute pleasure to welcome you again in the future.Best regards,Odhi Johanes, Senior Guest Relations

Dear Ann,Thank you for taking the time to share this review of your stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope we may have the chance to welcome you back in the future. Kindest regards,Odhi Johanes, Senior Guest Relations

Dear Claire,Thanks for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion. Best wishes,Odhi Johanes, Senior Guest Relations

Dear Ioannis,Thank you for such a positive review.We're thrilled to hear that you found our rooms impeccably clean and comfortable, and we strive to maintain our Novotel Mattresses in top condition for a restful sleep. It's also great to know that you were satisfied with the overall condition of our hotel and the services provided by our team.We look forward to welcoming you back for another pleasant stay.Warm regards,Odhi Johanes, Senior Guest Relations

Dear Colin,Thank you so much for your positive feedback following your stay.We are pleased that we were able to meet your expectations.We look forward to welcoming you again soon.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Louise,Thank you for sharing the review of your stay with us.We are thrilled to hear that you appreciated the cleanliness and condition of our hotel, as well as the room amenities. Our team takes pride in providing a comfortable and enjoyable stay for our guests. It's also great to know that our service met your expectations, and we will continue to strive for excellence in this area.We hope to see you again soon.Kind regards,Odhi Johanes, Senior Guest Relations

Dear Tranaldo,Thank you for this review of your stay.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope to welcome you back.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Ryan,Thank you for this kind review.We are pleased that we were able to meet your expectations.We hope to welcome you back in the future.Best wishes,Odhi Johanes, Senior Guest Relations

Dear Simone, Thank you for sharing your experience with us.We're delighted to hear that you enjoyed our diverse breakfast selection and were able to find tranquillity in one of our quiet rooms. It's regrettable to hear about the issues you experienced with the room temperature and the toilet flush. While our rooms are equipped with air cooling systems for your comfort, we apologize if this did not meet your expectations. We also have a dedicated maintenance team to address any in-room facilities concerns – your feedback is crucial in ensuring we maintain our high standards.We look forward to welcoming you back,All the best.Odhi Johanes, Senior Guest Relations

Dear Hala,Thank you for this positive feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be our pleasure to have you return on another occasion. Very best wishes,Odhi Johanes, Senior Guest Relations

Dear Mohammed,Thank you for sharing your experience with us.We truly value all feedback and are sorry that you were not entirely satisfied with your recent experience. Clearly, we were not performing to our usual standards during your stay and would love to know how we could have better met your expectations.We all hope to welcome you back in the future for an improved stay.Wishing you a very Happy New Year,Odhi Johanes, Senior Guest Relations

Dear Vahid,Thank you for this high rating.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to seeing you again in the future.Sending warm wishes for the festive season,Odhi Johanes, Senior Guest Relations

Dear Phillip,It was a pleasure to receive this kind review of your time with us.We are glad that you had a pleasant stay with us and appreciated our convenient location. We look forward to having you return. Best wishes,Odhi Johanes, Senior Guest Relations

Dear Guest,Thank you for reviewing your recent experience.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope to welcome you back to Novotel London West in the future. Season’s greetings!Odhi Johanes, Senior Guest Relations

Dear Clare, Thank you very much for this kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back. Best regards,Odhi Johanes, Senior Guest Relations

Dear Matt,Thank you very much for your kind review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to welcome you back.Best wishes,Odhi Johanes, Senior Guest Relations