This W Hotel is located in a very busy, commercial area, adjacent to London’s China Town, which makes it a very noisy neighborhood. It would’nt be a problem if that noise was well filtered indoor. Unfortunately, we had a terrible night and simply could not sleep until 5 A.M. because of the screaming and the honking outside.
We talked about this to the staff, which was respectful, but not very helpful (they gave us ear plugs). The couple we were travelling with had the exact same issue with their room.
Also, although we checked in around 2 p.m., the room wasn’t ready and we had to wait in the lobby.
Again, the staff is very nice and the rooms were very clean and trendy, but these issues should not happen in a hotel like this one that has costed 800$ a night. We were for the very least expecting a good night’s sleep.
I am leaving out a few details, and unfortunately can not recommend this hotel which has left disappointed.