Front of property

Reviews of Hotel Riu Plaza London Victoria

4 out of 5
Hotel Riu Plaza London Victoria
1 Neathouse Place, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 488 out of 839 reviews" "
Rating 8 - Good. 202 out of 839 reviews" "
Rating 6 - Okay. 83 out of 839 reviews" "
Rating 4 - Poor. 28 out of 839 reviews" "
Rating 2 - Terrible. 38 out of 839 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mohd

Liked: Cleanliness, amenities, property conditions & facilities
فندق جميل بسيط نظيف قريب من محطة فكتوريا قطارات وباصات مما يجعل التنقل سلس وسريع. المنطقة فيها خدمات. هذي المرة الثانية لي في نفس الفندق. يمكن عيبه صغر الغرف بس حاله حال بقية فنادق لندن. وسعره مو رخيص يعتمد على ميزانيتك وايضاً مافي امل يعطونك جك اوت فوق ال١٢. اماكن التسوق المشهورة مو مشي لازم باص او قطار.
Stayed 2 nights in May 2024

10/10 Excellent

linda, pawtucket

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What a gem of a hotel! The decor of the Hotel Riu Plaza London is sleek and elegant yet still somehow feels warm and welcoming. Room was spacious and immaculate as was the lobby. Six elevators meant no waiting. The breakfast buffet was the best I’ve had in all of my trips to Europe with a vast selection and constant replenishments. The front desk staff were courteous, helpful and efficient. And finally this hotel is only a5 minute walk to Victoria Station for the train, underground and buses. I will definitely stay here again when I return to London!
Stayed 5 nights in May 2024

10/10 Excellent

Charles H.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel. Well located for traveling in and out of London by underground or rail. The hotel was spotless. Our only complaints are that the beds are two soft and (as typical of British and European hotels) the bathrooms have no wash cloths, only towels. We stayed there 8 nights and would stay there again on a future trip.
Stayed 8 nights in May 2024

8/10 Good

Thomas A, Lakeland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough pillows
Stayed 3 nights in May 2024
Response from Hotel Riu Plaza London Victoria on 13 May 2024
Dear Thomas A,Thank you very much for your ratingsWe are very sorry to learn that you were disappointed with this, we always kindly recommend to let our staff know about any discomfort.It will be forwarded.Looking forward to hosting you again, Thomas.Kindest Regards,Hotel Riu Plaza London VictoriaOnline Reputation Manager

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for a first time visitor to London. We could walk or take the Tube everywhere. The hotel was new, clean and breakfast had amazing choices. Great service. We also used the train station across the street for the next leg of our trip to Canterbury.
Stayed 3 nights in May 2024
Response from Hotel Riu Plaza London Victoria on 13 May 2024
Dear Mary,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon!Kindest wishes, Mary,Hotel Riu Plaza London VictoriaOnline Reputation Manager

6/10 Okay

Herve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Right in heart of London and well maintained and clean hotel room and venue
Stayed 2 nights in Feb 2024
Response from Hotel Riu Plaza London Victoria on 13 May 2024
Dear Robert,Thank you very much for your fantastic review.We are delighted to read your kind remarks.Our aim is to please and your praise lets us know we are doing our job.Hoping to welcome you again very soon.Kindest wishes, Robert,Hotel Riu Plaza London VictoriaOnline Reputation Manager

10/10 Excellent

Ron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always easy to check in.
Stayed 2 nights in May 2024
Response from Hotel Riu Plaza London Victoria on 13 May 2024
Dear Ron,We strive to make all of our guests feel welcome and relaxed during their time with us. We aim to please and your fantastic feedback is very rewarding.Wishing to see you again.Loving Greetings,Hotel Riu Plaza London VictoriaOnline Reputation Manager

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic stay! Staff are so kind and helpful, the breakfast is excellent and a great location. I would stay again for sure!
Stayed 2 nights in May 2024
Response from Hotel Riu Plaza London Victoria on 10 May 2024
Dear Alyssa,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon!Loving Greetings, Alyssa!Hotel Riu Plaza London VictoriaOnline Reputation Manager

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good breakfast and close to many sites and transportation on the subway, taxis and trains.
Stayed 2 nights in May 2024
Response from Hotel Riu Plaza London Victoria on 10 May 2024
Dear William,The best reward is to learn that you had a great time.Thank you very much!We very much look forward to seeing you again.Wishing you a great day, William!Loving Regards,Hotel Riu Plaza London VictoriaOnline Reputation Manager

8/10 Good

LiAnne, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel are top notch - very attentive and willing to help with whatever situation arose. For us, we had medication that needed to be refrigerated, so when we moved rooms on the second day (we were initially given a handicap accessible room that we did not want or need with a shower that leaked) and when we checked out and needed to store our bags for the day, they were more than happy to make sure our meds were kept in a refrigerator until our departure. There was an issue on the first morning where the entire hotel had no hot water (so no shower!), but the staff were quick to explain the situation, and by the time we returned from our day out, the hot water was back on. Can't fault them for that issue at all. My only complaint would be about giving us a handicap room when we did not ask for one, and not to ask us if that was ok before doing so. I have lower back issues, so getting down to the sink level was not great, thus we asked to move rooms.
Stayed 2 nights in May 2024
Response from Hotel Riu Plaza London Victoria on 10 May 2024
Dear LiAnne,Thank you very much for your fantastic review!We are delighted to read your kind remarks.Our aim is to please and your praise lets us know we are doing our job.Hoping to welcome you again very soon.Kindest wishes,Hotel Riu Plaza London VictoriaOnline Reputation Manager

10/10 Excellent

Edin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like Rios and we use them on few continents..
Stayed 5 nights in May 2024
Response from Hotel Riu Plaza London Victoria on 10 May 2024
Dear Edin,We are very grateful for your kind remarks about our hotel.It is always wonderful to read that our guests left it having positive thoughts about their stay.Please visit us again soon, Edin!Warm Regards!Hotel Riu Plaza London VictoriaOnline Reputation Manager

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent proximity to Victoria station ( walk for a few min) for easy transport, whether it be Tube or bus. Easy to get taxis or Uber from there. The hotel’s decor is new, very modern and is bright and airy. Hotel room is comfortable overall. Its inclusion of breakfast is excellent with plenty of food items to choose from Staff was polite snd helpful. Room’s bathroom amenities is bare minimum. To me its adequate, but the white towels were very rough . There isnt power outlet on both sides of the bed so we couldnt both use a CPAP machine at the same time. It is a good choice.
Stayed 2 nights in May 2024
Response from Online Reputation Manager on 8 May 2024
Dear Tony,we appreciate you taking the time to share your great review here! We are happy to know that overall you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Plaza London VictoriaOnline Reputation Manager

8/10 Good

Daniel

Stayed 3 nights in Apr 2024

10/10 Excellent

Clement, Fort Macleod

Liked: Cleanliness
Stayed 4 nights in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, quick access to the underground and area sites. Safe were very friendly and the rooms were very clean.
Stayed 2 nights in Apr 2024
Response from Hotel Riu Plaza London Victoria on 8 May 2024
Dear William,Thank you very much for choosing us!It is wonderful when we read the feedback of our beautiful guests and learn they liked their stay.Looking forward to hosting you again soon, William.Loving Regards, Hotel Riu Plaza London VictoriaOnline Reputation Manager

10/10 Excellent

RON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Jie

Liked: Amenities
Very clean and convenient. Nice staff!
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on 7 May 2024
Dear Jie,Thank you very much for your positive feedback, We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Plaza London VictoriaOnline Reputation Manager

10/10 Excellent

Doris

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location—across the road from Victoria Station;, great views over London if you’re on the back-side of the hotel. Generous breakfast buffet. Smallish but very well-organized and clean room.
Stayed 2 nights in Apr 2024
Response from Hotel Riu Plaza London Victoria Online Reputation on 7 May 2024
Dear Doris,We will pass on your fantastic review to our lovely staff.Thank you very much for being our guest!The best news is reading you had a ncie time.We would love to welcome you again very soon, Doris.Warmest Regards,Hotel Riu Plaza London VictoriaOnline Reputation Manager

10/10 Excellent

Ashok

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and excellent room. Staff could be more knowledgeable about metro/uber/places around. Outstanding breakfast with good options for vegetarians also. Overall great experience!
Stayed 5 nights in Apr 2024
Response from Hotel Riu Plaza London Victoria Online Reputation on 6 May 2024
Dear Ashok,We are thrilled to learn you loved the location and it is rewarding to read you found it to be just right for your well-deserved holidays.We will pass on your great evaluation to our beautiful staff!Thank you very much.We hope you will stop by again soon.Kindest Regards,Hotel Riu Plaza London VictoriaOnline Reputation Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for travelling to both airports. Major tube and bus hub and local to attractions around the city.
Stayed 8 nights in Apr 2024
Response from Hotel Riu Plaza London Victoria Online Reputation on 7 May 2024
Dear Thomas,Our efforts are rewarded when we read that our dear guests have enjoyed a well-deserved holiday.It is nice to know that we are doing a good job and that it is appreciated by our wonderful guests. And it's fantastic to read that you enjoyed your holiday.We look forward to hosting you again soon, Thomas.Thank you very much!Warmest regards,Hotel Riu Plaza London VictoriaOnline Reputation Manager

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was central and near to everything - transportation, shopping and dining.
Stayed 6 nights in Apr 2024
Response from Online Reputation Manager on 30 Apr 2024
Dear Joan,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Plaza London VictoriaOnline Reputation Manager

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jadd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for and during the 2024 London Marathon. Having never been to London, I wanted a place that was central to the city and a comfortable place to stay. Victoria Station is incredibly convenient to navigate whatever London adventure you’re embarking! Thanks so much for making my first time in London memorable. Very much enjoyed.
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 6 May 2024
Dear Jadd,Thank you very much for your kind words and your positive evaluation. We are very happy to have received her visit, and, above all, we are pleased to know that she left with those pleasant feelings.We hope to welcome you back among us soon and thus be able to offer you a very pleasant experience.Yours faithfully,Hotel Riu Plaza London VictoriaOnline Reputation Manager

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thumbs up!
Stayed 10 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Anthony,We are delighted that your stay with us was a success.We are glad that you enjoyed the service we provide to our guests.We hope that you will have an even better experience with us again soon.Yours faithfully,Hotel Riu Plaza London VictoriaOnline Reputation Manager

10/10 Excellent

Luis Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train and tube stations
Stayed 6 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Luis Antonio,Thank you very much for your review.We are very happy that you had a great holiday with us!We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Plaza London VictoriaOnline Reputation Manager

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed with the efficiency of service, from first walking through the door to the time we had to leave. We were able to check in early which was great and were even given complimentary threats in our room, which is always a nice surprise. Excellent breakfast options, excellent location and excellent service. All in all, a very enjoyable stay.
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on 3 May 2024
Dear Ian,Thank you for your review and for spending time with us.We're glad we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Plaza London VictoriaOnline Reputation Manager

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved convenient location and great buffet breakfast (even gave us takeaway cups for coffee) comfortable beds but bathroom had no wash cloths and no sink in area where toilet was
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 30 Apr 2024
Dear Melissa,Thank you for your great review. We are really glad to learn that you enjoyed your experience during your stay at our Hotel Riu Plaza London Victoria! We will of course share your impressions with corresponding team for an adequate follow up.We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Plaza London VictoriaOnline Reputation Manager

10/10 Excellent

Leonel

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and staff were very nice, my wife and I definitely enjoyed it and we definitely would recommend it.
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Leonel,Thank you for taking the time to write a great review of our hotel. It was our pleasure hosting you. We are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Plaza London VictoriaOnline Reputation Manager

10/10 Excellent

Abbas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and accessible area. The rooms are larger than what I had previously stayed in London
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 2 May 2024
Dear Abbas,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu Plaza London VictoriaOnline Reputation Manager

10/10 Excellent

Elzbieta, Chicopee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was smaller than expected. The breakfast was great.
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 6 May 2024
Dear Elzbieta,Thank you for choosing us for your holidays.It is great to hear that overall you have enjoyed your stay. We appreciate you taking the time to submit your review. We hope to welcome you back soon. Kind regards, Hotel Riu Plaza London VictoriaOnline Reputation Manager

10/10 Excellent

Christopher

Stayed 2 nights in Apr 2024

8/10 Good

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with helpful staff. Rooms are really nice and the overall hotel is very clean, aswelll as nice to look at. My only disappointment is they do not do room service. All meals gave to be taken at a seperate building, which is across the road.
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on 25 Apr 2024
Dear Maureen,Thank you very much for your words and your positive evaluation.We are very happy to know that you left with such pleasant feelings and we hope to welcome you again soon.Best regards,Hotel Riu Plaza London VictoriaOnline Reputation Manager

8/10 Good

Devena

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was conveniently located. Staff is a bit impersonal and unfriendly. It was my birthday and there was zero acknowledgement…it is the little things.
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on 25 Apr 2024
Dear Devena,We appreciate your kind words about our hotel and the time you have taken to write them.It is very valuable to us that you have fully enjoyed each and every one of the services provided in our accommodation.We are dismayed to read your reference about the staff, as we are regularly flattered by the excellent customer service received by those who choose to stay with us.We apologize for the inconvenience.We only wish, with all our heart, to welcome you again at any time.Yours faithfully,Hotel Riu Plaza London VictoriaOnline Reputation Manager

10/10 Excellent

Agustin, El Paso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel , excellent location
Stayed 1 night in Apr 2024
Response from Hotel Riu Plaza London Victoria Online Reputation on 25 Apr 2024
Dear Agustin,We are delighted to read your fantastic feedback! Thank you very much for choosing us.It is so nice to read you enjoyed it.And we wish you a beautiful day, Agustín.¡Un abrazo!Hotel Riu Plaza London VictoriaOnline Reputation Manager

10/10 Excellent

Aleksandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
last floor room - the view was stunning. big shower. comfortable bed. breakfast - there is a room to improve the quality (not sure the reason why something was overcooked or not kept warm/hot enough). also is a shame that is located across the street. overall - very pleased with my stay. see you next time!
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on 24 Apr 2024
Dear Aleksandra,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Plaza London VictoriaOnline Reputation Manager

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Adanel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property met all my expectations and made my trip to London fabulous. Breakfast was excellent. Location to Victoria Station allowed me to use the Underground to most of the places I wanted to see. Dinner was a breeze with so many restaurants near the hotel. The staff was always very courteous and helpful.
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 22 Apr 2024
Dear Adanel,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We are very happy to hear that we were able to meet your expectations and you enjoyed your stay. We look forward to welcoming you back in the near future!Best wishes, Hotel Riu Plaza London VictoriaOnline Reputation Manager

10/10 Excellent

Florina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big thanks to Abee I think was the name :) ( sorry I don’t remember the name I know he’s from nigeria ) at the reception he was outstanding. He was attentive, very friendly, quick to assist, and displayed excellent customer service skills. He made the check-in process seamless and went above and beyond to ensure all my questions were answered. Truly impressed with his professionalism. Highly recommend!
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on 22 Apr 2024
Dear Florina,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know that you enjoyed your stay.It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu Plaza London VictoriaOnline Reputation Manager

6/10 Okay

Sanjay

Business traveller
Liked: Cleanliness, property conditions & facilities
Good property, though clean and tidy but basic, not value for money!
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on 18 Apr 2024
Dear Sanjay, Thank you for taking the time to post your feedback regarding your recent stay with us.We are highly regarded for providing friendly service, safety, comfort and good food for our guests.While we are glad you liked our property and highlighted the cleanliness, we are sorry to learn that you were overall not satisfied with your stay. Our guests feedback is important and is shared with the management team.It is our hope that you give us another opportunity to better serve you in the near future.With our best wishes we remain, Hotel Riu Plaza London VictoriaOnline Reputation Manager

4/10 Poor

Stuart

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Offiong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Parking wasn’t easy for guess who came to visit in their cars.
Stayed 3 nights in Apr 2024
Response from Hotel Riu Plaza London Victoria Online Reputation on 18 Apr 2024
Dear Offiong,We are thrilled to read your evaluation.We will continue working to improve our services.Thank you very much for staying with us.Wishing to welcome you again.Loving Regards,Hotel Riu Plaza London VictoriaOnline Reputation Manager

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 2nd stay. We love Hotel Riu. It is right by London Victoria station which made traveling a breeze. Also, the breakfast is amazing. Overall, we just love it.
Stayed 3 nights in Apr 2024
Response from Online Reputation Manager on 17 Apr 2024
Dear Jasmine,Thank you so much for your nice words and for the rating! We are most pleased that you had a great vacation with us! We look forward to welcoming you back.With our best wishes we remain, Hotel Riu Plaza London VictoriaOnline Reputation Manager

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is conveniently placed close to Victoria station so easy to get around. There are also lots of nice restaurants nearby, including independent ones. It was also walkable to Battersea, Chelsea, Green Park etc Despite the size and location of the hotel it was very quiet. Receptionist (Lou- I think) was very friendly and efficient. Breakfast was excellent. Again very efficient and lots of food choices. Room was a really good size for central London. Would definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Online Reputation Manager on 17 Apr 2024
Dear Louise,Thank you for taking the time out to leave a review! We are glad to hear our service met your expectations and you had an enjoyable time at our hotel. We look forward to seeing you back again soon. With our best wishes we remain, Hotel Riu Plaza London VictoriaOnline Reputation Manager

4/10 Poor

Nigel

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The property is in a great location. It is very modern and clean. We were in a basement room which was very cold and extremely noisy which resulted in me having 2hrs sleep in total. No window in room, felt very enclosed despite the room being large. The noise from people in corridors and next door was unbearable
Stayed 1 night in Apr 2024
Response from Online Reputation Manager on 15 Apr 2024
Dear Nigel,Thank you for your feedback, We are sorry to hear that you left our facilities with those feelings.We are sorry to hear that you did not feel comfortable in the room and we will certainly make a note of your concerns and take them up with the relevant departments.We would like you to give us the opportunity to welcome you again in one of our facilities and to present you with the wonderful experience that we are used to offer 100% satisfactory.Yours faithfully,Hotel Riu Plaza London VictoriaOnline Reputation Manager

10/10 Excellent

Michael, Canterbury

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good value
Stayed 1 night in Feb 2024
Response from Hotel Riu Plaza London Victoria Online Reputation on 16 Apr 2024
Dear Michael,Thank you very much for your fantastic review.It was a pleasure to host you and it is very gratifying to read that the location of our hotel made your stay more pleasant.Wishing to see you again, Michael.Caring Regards,Hotel Riu Plaza London VictoriaOnline Reputation Manager

8/10 Good

Mary

Stayed 1 night in Apr 2024

8/10 Good

Kennisha

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to Buckingham Palace. Only thing to be mindful of is there is no restaurant on site. Found that to be a challenge at times after coming back from a days tour. Would be nice to be able to order room service
Stayed 4 nights in Apr 2024
Response from Online Reputation Manager on 12 Apr 2024
Dear Kennisha,We appreciate your words from the bottom of our hearts.Obtaining a review like the one you give us from you encourages us to continue on our path and, looking forward to having you return to any of our facilities, to offer you a wonderful experience with us.We continue every day trying to improve ourselves and with open arms to welcome you again.We are always waiting for youYours faithfully,Hotel Riu Plaza London VictoriaOnline Reputation Manager

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in central London, close & walkable to everything. Very clean & good breakfast. Will be staying again when back in London.
Stayed 3 nights in Apr 2024
Response from Hotel Riu Plaza London Victoria Online Reputation on 12 Apr 2024
Dear Jacqueline,Lovely having you, please be back soon. We are very pleased to read you were happy.It is so rewarding to know you enjoy your time with us.We really appreciate your brilliant feedback.Thank you very much.Loving Greetings, Jacqueline,Hotel Riu Plaza London VictoriaOnline Reputation Manager