The staff at the hotel are top notch - very attentive and willing to help with whatever situation arose. For us, we had medication that needed to be refrigerated, so when we moved rooms on the second day (we were initially given a handicap accessible room that we did not want or need with a shower that leaked) and when we checked out and needed to store our bags for the day, they were more than happy to make sure our meds were kept in a refrigerator until our departure. There was an issue on the first morning where the entire hotel had no hot water (so no shower!), but the staff were quick to explain the situation, and by the time we returned from our day out, the hot water was back on. Can't fault them for that issue at all. My only complaint would be about giving us a handicap room when we did not ask for one, and not to ask us if that was ok before doing so. I have lower back issues, so getting down to the sink level was not great, thus we asked to move rooms.