"The staff were beyond helpful! They were attentive to our needs even helping us get into our room as early as possible. They gave us directions for downtown London. The rooms were wonderful and the bath towels were huge!!"
"When making the reservation, it stated "breakfast included" however, it did not appear on my itinerary. I contacted Expedia who were unable to resolve the matter. It took over 24 hours to get the remote control for the TV.
Most of the employees were very helpful, there was one worker who seemed uninterested and came across as being rude.
Beyond that encounter, the room was very well presented. The "bespoke" iron furniture was lovely and sturdy."
"Unfortunately my room had inadequate facilities (a wardrobe that didn’t allow for full-length storage of my garments) but the staff downstairs put it right and moved me to a better room.
The breakfast the following day was wonderful and all-in-all, a lovely stay. Would definitely return:"