Novotel London Heathrow Airport T1 T2 and T3

Property class: 4

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Located close to Twickenham Stadium and Thorpe Park, Novotel London Heathrow Airport T1 T2 and T3 provides a free daily manager's reception, a library and dry cleaning/laundry services. The on-site local and international cuisine restaurant, Nest Restaurant, offers breakfast, brunch, lunch and dinner. Free in-room WiFi is available to all guests, along with a fireplace in reception and a bar.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Parking available

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room, 1 Double Bed with Sofa bed

Room

Superior Room, 1 Double Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • 23 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed

A modern hotel room with a large bed, bedside tables, a desk, a mirror, a TV, and a bathroom visible through an open door.

Standard Room, 1 Double Bed

8.0 out of 10
Very good
(12 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Room

Standard Room, 2 Single Beds

  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room, 1 Double Bed with Sofa bed

A modern hotel room with a wooden desk, a laptop, and a chair.

Executive Room, 1 Double Bed with Sofa bed

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

Superior Room, Multiple Beds

  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed

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About the area

Located in Heathrow Villages, a neighbourhood in Hayes, Novotel London Heathrow Airport T1 T2 and T3 is near the airport and near a metro station. Windsor Castle and Hampton Court Palace are notable landmarks, and some of the area's popular attractions include Thorpe Park and LEGOLAND® Windsor. Looking to enjoy an event or a match? See what's going on at Twickenham Stadium or Wembley Stadium. Visit our Hayes travel guide
Map
234 Bath Road, Heathrow Point West, Hayes, England, UB3 5AP

What's nearby

  • A park with a bench, trees with autumn leaves, and a person walking.
    Cranford Countryside Park
    6 min drive - 2.3 km
  • A historic stone castle with multiple towers and arched windows.
    Windsor Castle
    21 min drive - 21.5 km
  • A detailed model of a historic city square with miniature buildings, a red double-decker bus, and a regiment of guards.
    LEGOLAND® Windsor
    23 min drive - 23.1 km
  • A large, historic building with a well-manicured garden in the foreground, featuring neatly trimmed hedges and flowering plants.
    Hampton Court Palace
    34 min drive - 27.8 km
  • Airport Bowl
    13 min walk - 1.2 km

Getting around

  • Heathrow Terminals 2 & 3 Station
    4 min drive
  • Heathrow Terminals 2 & 3 Underground Station
    4 min drive
  • Heathrow Airport (LHR)
    6 min drive

Restaurants

  • Caffè Nero
    3 min drive
  • LEON
    9 min drive
  • Caffè Nero
    11 min drive
  • Caffè Nero
    3 min drive
  • Costa Coffee
    4 min drive

About this property

Novotel London Heathrow Airport T1 T2 and T3

  • Upscale hotel near Twickenham Stadium
  • Located close to Thorpe Park, Novotel London Heathrow Airport T1 T2 and T3 provides a free daily manager's reception, a library and dry cleaning/laundry services. The on-site local and international cuisine restaurant, Nest Restaurant, offers breakfast, brunch, lunch and dinner. In addition to a fireplace in reception and a bar, guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • Buffet breakfast (surcharge), self-parking (surcharge) and express check-out
    • Smoke-free property, a lift and a computer station
    • Coffee/tea in reception, wedding services and luggage storage
  • Room features
  • All 166 rooms offer comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches such as free WiFi and safes.
  • More conveniences in all rooms include:
    • Memory foam beds and sofa beds
    • Bathrooms with hydromassage showers and free toiletries
    • 55-inch flat-screen TVs with premium channels
    • Fridges, daily housekeeping and desks

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Frequently asked questions

Is Novotel London Heathrow Airport T1 T2 and T3 pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Novotel London Heathrow Airport T1 T2 and T3?

Self-parking is available for GBP 17.00 per night. Limited spots are available.

What time is check-in at Novotel London Heathrow Airport T1 T2 and T3?

Check-in start time: 3:00 PM; check-in end time: 5:00 AM. Late check-in is available during limited hours.

What time is check-out at Novotel London Heathrow Airport T1 T2 and T3?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Novotel London Heathrow Airport T1 T2 and T3 located?

Located in Heathrow Villages, this hotel is within 9 mi (15 km) of Twickenham Stadium, Windsor Castle and Hampton Court Palace. Thorpe Park and Richmond Park are also within 12 mi (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Novotel London Heathrow Airport T1 T2 and T3 Reviews

8.0

Very good

8.8

Cleanliness

8.0

Location

8.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 425 out of 1000 reviews
Rating 8 - Good. 329 out of 1000 reviews
Rating 6 - Okay. 125 out of 1000 reviews
Rating 4 - Poor. 58 out of 1000 reviews
Rating 2 - Terrible. 63 out of 1000 reviews

Reviews

Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

poor cleanliness

Room was not as clean as could be. Crumbs / debris on floor, hard and lint on bed & pillows, debris in sink. Given the current covid situation I expect better cleaning Also had severe leak from A/C unit which dripped loudly all night
Stayed 1 night in Jun 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Night of hell

Hotel is now an immigration stop over hotel. I was not informed of the change of use and on arrival was not expected. It took me 2 hours to arrange alternative accommodation for the night and £37 in additional taxi fees
Stayed 1 night in Jan 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, room comfort

Hotels.com didn’t tell us our hotel was closed

Hotels.com had forgotten to tell us that the Novotel has been closed for over a month to normal visitors. DO NOT BOOK
Stayed 1 night in Dec 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and friendly staff. Good food.
Stayed 1 night in Nov 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Organised Chaos

Hotel was fine. Booking process after last minute hotel change not so great.
Stayed 2 nights in Nov 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They cancelled my booking so I didn't even stay there. I'm still waiting for you to process my refund!!!!
Stayed 1 night in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simple and modern

Clean, spacious, simple and modern. Nice breakfast at good price, which made up for the slightly pricey parking.
Stayed 1 night in Nov 2021
Verified review

4/10 Poor

Disliked: Staff & service
Unfortunately due to unforeseen circumstances probably out of the hotels control we had to move hotel, was not told about what was due to happen. Our belongs were gone through and we lost some items. Communication would have made a bad situation a lot better.
Stayed 3 nights in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to changes my reservation has been transferred to the Holiday inn at London Heathrow Airport. This hotel was excellent and the measures taken for my transfer there were quick and professional.
Stayed 1 night in Nov 2021
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oh no

Home office detention centre, full of refugees
Stayed 1 night in Nov 2021
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
We were only there for a few hours to catch an early flight. I booked a double room but at reception was told that I booked a single for 1 person so me and my partner were eventually give twin beds. I would have bothered to complain but we were tired from traveling and only there for 1 night. The room was strange. No proper bathroom door. Shower pressure was so so. There were quite a few stains on the carpets.
Stayed 1 night in Nov 2021
Verified review

6/10 Okay

We arrived and was told we were given another hotel
Stayed 2 nights in Nov 2021
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Really helpful staff
Stayed 1 night in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room and cleanliness.
Stayed 1 night in Nov 2021
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Ideal location from Heathrow bed was high but sumptuous unfortunately the kettle was broke so couldn't have a drink at night and the morning staff seemed uninterested in our concern. No issues with the night time staff.
Stayed 1 night in Nov 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower was not working but it’s a very nice hotel.
Stayed 1 night in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stop over.

Lovely room. Clean , lots of space and loved the coffee facilities
Stayed 1 night in Nov 2021
Verified review

2/10 Terrible

Disliked: Property conditions & facilities
The hotel overall was clean.The restaurant was over priced £16 for a burger that was like McDonald’s! Went to the room as had an early flight and there was constant music playing most of the night!! Banging as we could hear it through the windows of the room.
Stayed 1 night in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Love the elegant, thoughtful and efficient use of space plus clever things like the clear refrigerator door, designed to make life easier for us travelers.
Stayed 1 night in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern room. Close to the airport
Stayed 1 night in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good hotel, nice room, nice restaurants and nice gym. Perfect stay for one night at LHR. Bus stop to T1,2,3 and T5 right in front of the hotel.
Stayed 1 night in Nov 2021
Verified review

6/10 Okay

Liked: Cleanliness, room comfort

A little disappointed

Check in was OK but didn't tell me I had to tap the room key in the lift, as for my room carpet had staining and towels one was ripped no biscuits with the coffee in the room
Stayed 1 night in Nov 2021
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Needs fixing

Weird how you can call something an airport hotel, when there is no shuttle service to the airport and the taxi ride costs £17. Reception was slow and only one person working. Rooms looked nice, but in my room only 1 of the sockets worked (in the bathroom) and the tv was broken. Maybe the maintenance has been low during covid, but still…
Stayed 1 night in Nov 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bright, clean and modern.
Stayed 1 night in Nov 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overnight for the airport

Our bedroom was fabulous loved the modern shower room. Now when we should all be thinking about less meat the veggie options in the restaurant were poor there was only one main course and one of the starters was off. And I would like assurances that the added on service charge is going to the staff that served us? It was very convenient for the airport with an frequent bus service practically door to door
Stayed 1 night in Nov 2021