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Reviews of The Pilgrm Hotel

3 out of 5
The Pilgrm Hotel
25 London Street, London, England

Reviews

8.2

Very good

Rating 10 - Excellent. 185 out of 421 reviews" "
Rating 8 - Good. 142 out of 421 reviews" "
Rating 6 - Okay. 47 out of 421 reviews" "
Rating 4 - Poor. 32 out of 421 reviews" "
Rating 2 - Terrible. 15 out of 421 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lilliane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel. Will be back
Stayed 1 night in Apr 2024

10/10 Excellent

Danielle

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Fung Tin Yin

Business traveller
Liked: Cleanliness
Room is too small.
Stayed 5 nights in Apr 2024

6/10 Okay

Heidi

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Not in the most salubrious area but with some good restaurants nearby if you don't mind it. The "welcome" is odd where you have to enter in bank details in advance which feels dodgy as hell or on arrival if you don't. The bar is super expensive. Layout is very very strange. It's multiple buildings knocked through. Don't stay there if not able to carry your own bags down potentially lots of corridors with multiple steps up and down. Rooms themselves are fine but noise from the station was louder than I expected. Overall as part of a Christmas gift I was disappointed in the standard vs. what I saw online. It's not bad but not somewhere you'd choose as part of a present for the area, welcome and noise.
Stayed 2 nights in Feb 2024

8/10 Good

Selina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a lovely property- stylish, visitor-centric,chic, and British! The room is rather small for 2 with luggage, and we didn't expect stairs after taking the lift up. Although their staff helped us move in, we had to carry our luggage down the next morning. It would be a great choice for solo travellers and people without big cases. Very close to the Paddington station and some restaurants nearby open till 11pm and beyond.
Stayed 1 night in Apr 2024

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting building with strange floor levels . There is a tiny lift, but someone was there to help us get our bags up those levels. Staff was very friendly. Our room was the bunk beds, very small floor space , but adequate for what we needed. Beds were comfy, slept well. Beware the folding bathroom door, hard to get out if you push it all the way closed. Convenient to get to public transport which is what we were looking for. I would stay there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Angela, carlisle

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient place to stay with great access to the London Underground and the Heathrow Express.(5 mins walk). Rooms are small so I recommend reserving up a level from what you think you need. Nice coffee shop in the lobby. Very chic budget hotel.
Stayed 3 nights in Apr 2024

8/10 Good

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Paddington Train Station for easy access to Heathrow Express
Stayed 1 night in Apr 2024
Response from David on 13 Apr 2024
Hi Benjamin,Thank you for taking the time to leave a review. We appreciate your feedback and are glad to see that you had a positive experience overall. If there's anything specific that stood out to you during your stay or any areas where you think we could improve, we'd love to hear it.We hope to welcome you back to The Pilgrm in the future!Best regards,

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little room, was designed nicely and location was ideal for us as it was close to Paddington Station. Checking in and out was easy.
Stayed 1 night in Apr 2024
Response from David on 13 Apr 2024
Hi Olivia,Thanks a lot for your 5-star review! We're thrilled to hear that you enjoyed your stay with us and that you found our room design to your liking. It's wonderful to know that our location near Paddington Station was convenient for you and that the check-in and check-out processes went smoothly.We hope to have the pleasure of welcoming you back to The Pilgrm in the future!Best,

8/10 Good

Sergio F.

Liked: Cleanliness, amenities
This is a good Hotel with a great location, easy to get to. The rooms are really small and the staff can be bit more friendly but overall it is a good place to stay. The coffee is good.
Stayed 3 nights in Mar 2024
Response from David on 13 Apr 2024
Hi Sergio,We're sorry to hear about your experience. This isn't the standard of welcome we aim for with our guests. Thank you for sharing your feedback, and we'll make sure to address this internally to ensure a more welcoming experience for our future guests.We hope to have the opportunity to welcome you back and provide a much better experience next time.Best,

8/10 Good

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close proximity to paddington station. A lot of food choices nearby.
Stayed 4 nights in Mar 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Cassidy

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Interior design was 10/10 but lack of a proper front desk and lackluster custom service made the lobby feel unwelcoming. The carpet in our room was dirty and the windowsill did not stay up, preventing fresh air from coming in easily. Lastly, the door to the bathroom had a glass cut out in the middle, so privacy was not easily achieved...
Stayed 2 nights in Mar 2024

8/10 Good

Janet, Kingston

Travelled with partner
Must be the most convenient hotel for Paddington station. Very small room not great for folks of our age. Lovely friendly staff. Had to open the window as the room was too warm so got lots of street noise throughout the night. For what we needed, it did the job.
Stayed 1 night in Mar 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Sophia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean room and amazing water pressure in the shower. Very close to Paddington station so can hear/feel the underground trains running but is quite comforting.
Stayed 1 night in Mar 2024

6/10 Okay

Robert

Stayed 2 nights in Feb 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good.
Stayed 1 night in Feb 2024

6/10 Okay

Ann

Travelled with partner
Liked: Cleanliness
The store owners across the street very noisy. Unfortunate for those booked in front room 14. We also had to go past kitchen to get to our rooms.
Stayed 2 nights in Feb 2024

8/10 Good

Nadine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great for location for where I needed to be, the small rooms are VERY small and there is not much space for movement, one to two nights max and I’d go insane. I really really appreciated the little pantry where you can make your own drinks. It felt very private and quiet so I felt comfortable to make a drink when I needed. The check out time was the best part of my stay! I really can’t fault anything about the room considering I knew what I was booking. Lovely staff and had a comfortable stay. I would consider staying again because of the reasonable price range too.
Stayed 1 night in Feb 2024

10/10 Excellent

Tamara Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After initially being given a broom facing the station which was really noisey, we raised the issue and were upgraded and given a wonderful room. The staff were so helpful and couldn’t have done more for us. The rooms were very clean and had all we needed. Loved the pantry and the tea was yummy! Would really recommend this hotel to anyone going to London in the future
Stayed 3 nights in Feb 2024

8/10 Good

JOSE

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very accesible to de trains and Underground stations, food in the area very good and the hotel is great for stay. I will stay again if i’ll go to london again.
Stayed 4 nights in Jan 2024

10/10 Excellent

Keila

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay! The hotel was very nice and cool designs.
Stayed 2 nights in Jan 2024

8/10 Good

Felix

Liked: Staff & service, amenities, property conditions & facilities
Excellent staff. Very convenient to all transportation, especially the Heathrow Express. There’s good coffee and breakfast options on site. If it matters, there isn’t a safe or iron in the rooms. The showers are good and everything is clean. All a traveler needs really.
Stayed 2 nights in Jan 2024

6/10 Okay

Svante

Stayed 2 nights in Jan 2024

8/10 Good

Ed

Liked: Cleanliness, amenities, property conditions & facilities
Really nice hotel but the staff are pretty miserable
Stayed 1 night in Jan 2024

10/10 Excellent

Jack

Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Stayed 2 nights in Jan 2024

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel very close to Paddington station. Decor is very stylish. Cosy lounge. Great breakfast. Only negative was that the bathroom door could be a little more opaque.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service
All places around Paddington are ridiculously small and expensive this is too. But I liked the staff and the room was clean, and it is not the worst I have stayed in.
Stayed 1 night in Jan 2024

6/10 Okay

Matthew

Disliked: Cleanliness
Beautiful, convenient, but tiiiny and a bit smelly
This hotel was right across from the train station, which is just what we needed for an early departure for the airport. However, I wouldn't recommend it for any more than 1 night. It was very tight to have 2 people in there. There was zero airflow so it got very stuffy at night, and they're having some sort of problems with wet carpets bc everything smelled very musty everywhere. Not recommended for anyone with mobility issues - stairs to get up to the hotel, and even with taking the lift we had to navigate extra stairs to get to our rooms, tough with heavy suitcases. It was well designed and affordable though!
Stayed 1 night in Jan 2024

8/10 Good

Lucy

Stayed 3 nights in Dec 2023

6/10 Okay

Donna

Liked: Cleanliness, staff & service
Perfect location and friendly and helpful staff. Would recommend to others.
Stayed 2 nights in Dec 2023

10/10 Excellent

Shannon

Stayed 1 night in Dec 2023

8/10 Good

Kathleen

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
First of all, the staff are fantastic. They found my left-behind phone and saved my life! The room was clean and fairly quiet, although the street noise could be heard, but you HAVE to be prepared for a room the size of a closet, or at least mine was. There was nowhere to put anything and it made my stay really challenging. I had to put my skincare/makeup bags on the floor and the suitcase on the bed. I would say to make it worth the amount of money I paid, they should offer at the very least a few basic amenities (such as a face cloth - how do they not have face cloths????) because for me the lack of them means I probably wouldn’t return. Great breakfast, though.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Very nice and a 1 minute walk to Paddington Station.
Stayed 1 night in Dec 2023

8/10 Good

Francis

Liked: Room comfort
Disliked: Staff & service
Booked one night stay and location is great. Friendly staff but confusing layout of building. One one electronic key card is allowed per room and second guest must use a PIN code to use on doors. Door Pin code is hard to read and not lit so you cannot see what you are doing. I had to ask for assistance. They cut a new card for me but cancelled my partners card. Room booked is medium, no space in room and won't return
Stayed 1 night in Dec 2023

4/10 Poor

Salma

Disliked: Cleanliness, staff & service, property conditions & facilities
Not as my expectation very small room Did not like it but staff very friendly
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Stayed 1 night in Nov 2023

8/10 Good

Sivashankar

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Nov 2023

10/10 Excellent

Hannah

Stayed 2 nights in Nov 2023

10/10 Excellent

Sadie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little base
Simple room but just as we had expected. We were there for only one night so the fact the room was small was not an issue. Very clean. Location was great and staff friendly
Stayed 1 night in Nov 2023

10/10 Excellent

Erika

Stayed 1 night in Nov 2023

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, stylish and perfectly presented. Very friendly
Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Nov 2023

6/10 Okay

kaitlyn

Travelled with partner
Liked: Staff & service
The Pilgrm was an okay stay for us! Conveniently located across the street from Paddington Station, so travel to great sites and bites was easy. It was a trendy hotel but each room was heavily perfumed with a strong, Axe scent that made our heads hurt. It was also quite loud being on such a busy street as well as traffic in the hallways. The staff was a bit cold toward us and awkwardly placed in the downstairs cafe but were helpful when we needed extra attention in our room. Probably would not stay here again but it worked for what we needed at the time.

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. The room was clean. Had a really good night’s sleep
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Don’t bother
The small rooms are fine, the small bathroom is fine, the basic amenities are fine. I don't need a lot to be content in a hotel room - I love hotels. The Pilgrm Hotel managed to be the only place I've not wanted to stay longer at. The service my wife and I received by the reception was uninviting, unhelpful and felt unprofessional. We received no welcome upon check-in and were ignored until we tried to get some assistance. Self check-in is fine, we're a young couple, but you could do better at making it an easy process. Ask CitizenM hotels. Our room was classified as 'medium' meaning the bathroom sink was in the sleeping area - that's ok! But our sink seemed to be defective and drained incredibly slowly to the point where it was filling up with water quicker than it was draining away and I needed to turn the tap off midway through. I would have told the hotel this problem upon check-out but the continued dismissive response to us made me feel awkward and uncomfortable and I just wanted to leave. The shower in the bathroom was delightfully classic, but the lack of grip on the shower floor caused my wife to almost slip over 3 or 4 times. The street noise didn't bother us, but we could hear guests in rooms next to ours and in the corridors very loudly and clearly. I read in other reviews' responses the hotel offers earplugs - nobody told us. I guess if we were not treated as an inconvenience, we might have had this information. It's basic hospitality.
Stayed 1 night in Nov 2023