"I was shocked how this hotel has changed for the worse. £10 per luggage item for storage is a rip off. Never had to pay before. Also £20 for a check in earlier than 3pm when the room is ready is also a rip off, so you get charged either way unless you want to carry your luggage with you.
Room facilities were shocking - one capsule of milk, no hand towels and electric sockets that were intermittent working.
This definitely is not as good as it used to be and we have stayed here many times. Even the 'Hudson's bar' has gone from a sumptuous cocktail bar to a poor and expensive bar with tacky stools and tables and shocking service - not like it used to be. Will will not be back!"