Property entrance

Reviews of Azure Hotel & Suites, Trademark Collection by Wyndham

3 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 655 out of 1388 reviews" "
Rating 8 - Good. 349 out of 1388 reviews" "
Rating 6 - Okay. 183 out of 1388 reviews" "
Rating 4 - Poor. 90 out of 1388 reviews" "
Rating 2 - Terrible. 111 out of 1388 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice Hotel not sure the front desk was all that friendly or welcoming but at least he was fast but overall clean, everything worked, good air conditioning and beds ok, had coffee and the TV and cable options were adequate I would have given Hotel an 8.0 rating as well overall some things are a bit dated could get a renovation would no doubt improve overall ratings
Stayed 1 night in Apr 2024
Response from NS on 1 May 2024
Thank you so much for your wonderful review. I am delighted that you enjoyed your stay. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from NS on 1 May 2024
We are all so glad that you enjoyed your stay and hope you will be back soon!

10/10 Excellent

CHIACHUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can get all I need there so it's good.
Stayed 2 nights in Apr 2024
Response from KN on 29 Apr 2024
Thank you for your wonderful comments, Chiachung. We are so glad you enjoyed our location as well as all of our amenities we have to offer. We look forward to serving your travel needs in the future!

10/10 Excellent

Bryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here 3 times now and it is the best hotel in the area especially for the price.
Stayed 1 night in Apr 2024
Response from KN on 29 Apr 2024
It was wonderful to see you back, Bryan! We appreciate the delightful comments and hope to see you again soon!

10/10 Excellent

Vianney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay loved my room really spacious.
Stayed 2 nights in Apr 2024
Response from KN on 29 Apr 2024
Thank you for your wonderful comments, Vianney. We take great pride in providing excellent service as well as a clean and comfortable room for every guest. We look forward to serving your travel needs in the future!

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
It was big room!
Stayed 1 night in Apr 2024
Response from KN on 29 Apr 2024
We're so happy to hear you enjoyed our spacious rooms! Thank you for taking the time to review your stay. We hope to see you again soon!

10/10 Excellent

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super nice and everything was clean and organized.
Stayed 1 night in Apr 2024
Response from KN on 29 Apr 2024
Thank you so much for your review! We are delighted that you enjoyed your stay, Marlene. Your compliments on our staff are much appreciated. We look forward to serving your travel needs in the near future!

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from KN on 29 Apr 2024
Thank you so much for your review, Josh! We are delighted you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. Always clean. Always priced reasonable and always friendly.
Stayed 2 nights in Apr 2024
Response from KN on 27 Apr 2024
Thank you so much for your wonderful review. I am delighted that you enjoyed your stay, Juan. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!

4/10 Poor

Daphne

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room needs some maintenance and the front desk staff isn’t friendly or helpful, find another hotel to stay!
Stayed 1 night in Apr 2024
Response from KN on 26 Apr 2024
I am sorry that your experience at our hotel left some negative impressions, Daphne. I appreciate your comments and can assure you that your concerns regarding maintenance and customer service will be corrected. I will use your comments and experience as a training tool with all of our management staff and can assure that better solutions are offered in the future.

10/10 Excellent

Nancy

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Will stay again
Stayed 1 night in Mar 2024
Response from KN on 26 Apr 2024
Thank you so much for your review, Nancy. We are so delighted that you enjoyed your stay! We look forward to seeing you again!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked out well. Nice and quiet. Very smooth transition
Stayed 1 night in Apr 2024
Response from KN on 26 Apr 2024
Thank you so much for your wonderful review. I am delighted that you enjoyed your stay, Adam. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from KN on 26 Apr 2024
Thank you so much for your review, David! We are delighted you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is very spacious and clean. The person at the front desk Was very nice and friendly. The only thing I was disappointed about was it advertised a free shuttle from the airport but when I got to the airport and called the hotel I was told there wasn’t a shuttle. Please be aware of that.
Stayed 1 night in Apr 2024
Response from Staff on 24 Apr 2024
We are all so glad that you enjoyed your stay and hope you will be back soon!

10/10 Excellent

juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff!
Stayed 1 night in Apr 2024
Response from Staff on 24 Apr 2024
Thank you so much for your review. We are so delighted that you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Muhammad, Carlisle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Stayed 1 night in Apr 2024
Response from DY on 23 Apr 2024
Thank you very much! Please come back again!

10/10 Excellent

Labrina, riverside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from KN on 22 Apr 2024
We are all so glad that you enjoyed your stay and hope you will be back soon, Labrina!

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from KN on 21 Apr 2024
Thank you so much for your review, Barbara. We are delighted you enjoyed your stay and we hope to see you again soon! Take care.

2/10 Terrible

Jose, Stockton

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell bad and not clean.
Stayed 1 night in Apr 2024
Response from KN on 20 Apr 2024
I am very sorry to hear that your experience at our hotel left some negative impressions, Jose. Thank you for taking the time to review our hotel. We hope you will come back and see us again soon.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from KN on 21 Apr 2024
We are all so glad that you enjoyed your stay, Jesus, and hope you will be back soon!

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds
Stayed 1 night in Apr 2024
Response from KN on 19 Apr 2024
Thank you so much for your review, Dean! We are delighted that you enjoyed your stay. Your compliments on our beds are much appreciated. We look forward to serving your travel needs in the near future!

10/10 Excellent

Peter, Barstow

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if flying out of Ontario. Recommended
Stayed 1 night in Apr 2024
Response from Staff on 17 Apr 2024
Thank you so much for your wonderful review. I am delighted that you enjoyed your stay. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!

8/10 Good

Patricia Joanne, Pasco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was near the airport, yet I never heard a plane once! Close to shopping and eating. The best thing, the room smelled wonderful!
Stayed 2 nights in Apr 2024
Response from Staff on 17 Apr 2024
Thank you for your wonderful comments. I am glad you enjoyed our location as well as all of the amenities. We take great pride in providing excellent service as well as a clean comfortable room to every guest.

8/10 Good

Darra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from KN on 13 Apr 2024
We are all so glad that you enjoyed your stay, Darra, and hope you will be back soon!

10/10 Excellent

Samuel Rowland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was very comfortable and spacious inside. It also has a pool and hot tub which I was not able take advantage of…
Stayed 3 nights in Apr 2024
Response from KN on 12 Apr 2024
Thank you so much for your review, Samuel. We are delighted you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Alberto

Stayed 1 night in Apr 2024
Response from NS on 1 May 2024
Thank you so much for your review. We are delighted you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Curtis, Colorado Springs

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a solid choice on a budget. Had everything I needed. Clean and spacious
Stayed 1 night in Apr 2024
Response from NS on 10 Apr 2024
Thank you so much for your wonderful review. I am delighted that you enjoyed your stay. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good except the breakfast. The eggs tasted like powdered eggs and there ahould be of a variety.
Stayed 2 nights in Apr 2024
Response from KN on 5 Apr 2024
Good morning, George! Thank you so much for your review. I am delighted that you enjoyed your stay. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!

10/10 Excellent

Elise

Stayed 1 night in Mar 2024
Response from KN on 5 Apr 2024
Thank you so much for your review, Elise. We are delighted you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Sheri, Rancho Cucamonga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff are fantastic the grill restaurant is off the hook my hat's off to the chef but as far as Expedia they're horrible never use it again they charged me for a hotel insurance I did not need sick claiming that the hotel took it and they did not take it just they took it
Stayed 1 night in Apr 2024
Response from KN on 5 Apr 2024
Thank you so much for your wonderful review, Sheri. I am delighted that you enjoyed your stay. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!

10/10 Excellent

Carmelita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very private. There breakfas bar is awesone. So quite
Stayed 1 night in Mar 2024
Response from NS on 3 Apr 2024
We are all so glad that you enjoyed your stay and hope you will be back soon!

8/10 Good

Zuwed

Liked: Amenities, property conditions & facilities
Easy access and parki g
Stayed 1 night in Mar 2024
Response from Front Desk Staff on 2 Apr 2024
We are all so glad that you enjoyed your stay and hope you will be back soon!

6/10 Okay

Bianca

Travelled with family
Liked: Staff & service
Overall stay was about 3 stars, the room is not what i had select and paid for Deluxe but received just basic. I booked this room as a convinced of location near venue for daughter's Quinceañera.
Stayed 2 nights in Mar 2024
Response from Front Desk Staff on 2 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Jose

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The place is wonderful, the rooms are large and excellent. The only detail is the breakfast that is included, there are only one or two egg or cereal options, it leaves a lot to be desired. But everything else is very good. If you come to this place for the included breakfast, I recommend you select another place. There was also a woman's hair in the shower and the iron for the clothes didn't work, but it's not something that bothers us, we think it's normal.
Stayed 2 nights in Mar 2024
Response from NS on 1 Apr 2024
Thank you for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to comment on our hotel.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here multiple times and the staff is always friendly and helpful. Rooms are clean and the bed is very comfortable. Hotel was full this time and guests were EXTREMELY loud. Needed an extra blanket but since they were full it took until the next day since each room was full to capacity.
Stayed 5 nights in Mar 2024
Response from NS on 1 Apr 2024
Thank you for writing a review in regards to your stay and thank you for choosing to stay at the Azure Hotel & Suites, A Trademark Collection by Wyndham. We know that you have a lot of choices when deciding where you would like to stay on business and/or leisure. Our goal is to become only choice a guest considers when deciding to stay at a hotel in the Ontario area.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Front Desk Staff on 2 Apr 2024
We are all so glad that you enjoyed your stay and hope you will be back soon!

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place.
Stayed 1 night in Mar 2024
Response from KN on 5 Apr 2024
Good morning, Eric! We are all so glad that you enjoyed your stay and hope you will be back soon!

10/10 Excellent

Ismerai

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 4 nights in Mar 2024
Response from NS on 1 Apr 2024
Thank you so much for your review. We are so delighted that you enjoyed your stay! We hope to see you again soon!

8/10 Good

Aleth Angelie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from NS on 1 Apr 2024
Thank you for writing a review in regards to your stay and thank you for choosing to stay at the Azure Hotel & Suites, A Trademark Collection by Wyndham. We know that you have a lot of choices when deciding where you would like to stay on business and/or leisure. Our goal is to become only choice a guest considers when deciding to stay at a hotel in the Ontario area.

6/10 Okay

DETRICK L

Disliked: Cleanliness, amenities, property conditions & facilities
It was very nice room was not clean but it was a nice hotel and area
Stayed 2 nights in Mar 2024
Response from KN on 29 Mar 2024
Your business is very important to us and we value your feedback, Detrick. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Will

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering the price, I like the size of the room and the cleaning of the facility.
Stayed 1 night in Mar 2024
Response from KN on 29 Mar 2024
Good afternoon, Will!Thank you so much for your review. We are so delighted that you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Way more than we expected. Would for sure stay here again.
Stayed 1 night in Mar 2024
Response from KN on 25 Mar 2024
Thank you so much for your review, Virginia! We are delighted you enjoyed your stay and we hope to see you again soon!

8/10 Good

Amy Tram

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel, they have water and ice very convenient. Breakfast were same with eggs everyday, wished they have different breakfast instead of eggs everyday. Overall great hotel.
Stayed 6 nights in Mar 2024
Response from KN on 25 Mar 2024
Good morning, Amy Tram!Thank you so much for your wonderful review. I am delighted that you enjoyed your stay. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!

10/10 Excellent

Jami Perysian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the sliding door . It was so hard to open. Otherwise it was an amazing stay and I loved it
Stayed 3 nights in Mar 2024
Response from KN on 24 Mar 2024
Thank you so much for your wonderful review, Jami. I am delighted that you enjoyed your stay. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!

8/10 Good

Kristi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was fair, the breakfast was terrible
Stayed 1 night in Mar 2024
Response from KN on 23 Mar 2024
Good morning, Kristi. Thank you for taking the time to review your experience with us at Azure. Your feedback is important and we value your comments. I will be sure to note your concerns and have management address them accordingly. We appreciate your business and hope to see you again soon.

10/10 Excellent

Russell

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hideaway couch was open. This was not requested. Mattress on hideaway is dirty and unusable
Stayed 1 night in Mar 2024
Response from KN on 23 Mar 2024
Thank you for your review, Russell. We appreciate your feedback and comments and can assure you that your concerns will be corrected.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service
Property is very dated and needs refreshing. Lots of chipped paint, chipped wood, scratched furniture, etc.
Stayed 1 night in Mar 2024
Response from Azure Staff on 22 Mar 2024
We are all so glad that you enjoyed your stay and hope you will be back soon!

8/10 Good

Jeffery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff went above and beyond. The rooms are spacious and clean. Pool area was nice.
Stayed 4 nights in Mar 2024
Response from AZURE STAFF on 21 Mar 2024
Thank you so much for your review. We are delighted you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Mar 2024
Response from AZURE STAFF on 21 Mar 2024
We are all so glad that you enjoyed your stay and hope you will be back soon!

6/10 Okay

Dance

Liked: Cleanliness, property conditions & facilities
The hotel was nice. The lobby was spacious. The room actually had a weird smell. The sheets had an odd smell as well. I ended up sleeping on top of them with a blanket that I had brought with me. The bathtub was pretty scuffed and old looking and the tile had much discoloration and some spiderwebs. Unlike other hotels with suites, there was not a separate tv for the sitting area and the Bedroom so we were sharing the same tv. It also took over an hour to get some sheets for the pullout couch. There was some miscommunication with the front desk staff. The breakfast was mediocre compared to other hotels but we they did offer was very good. I would not stay here again though.
Stayed 2 nights in Mar 2024
Response from Nick on 19 Mar 2024
Thank you for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you again for taking the time to comment on our hotel.