Cheltenham Holidays

Receptionist was lovely and helpful, location of hotel, very nice large room, great having a fridge.

Room was nice, clean, and large, but the service was disappointing. The corridors were noisy past midnight and with takeaway food trays in the morning (930am) so floors clearly hadn't been checked. We were also surprised the bar closed at midnight on a Saturday. Staff refused to honor our Expedia "22% off" discount for breakfast but neither reception or dining at the lunch advised us of us and breakfast service made me uncomfortable, I was asked for payment while making tea rather than waiting until I was seated.

Really nice big bed and room, staff was excellent

Wonderful staff went above and beyond to make our family feel extremely welcome. Comfortable room was much better appointed than expected and we all had a great night's sleep. Beautiful part of Birmingham to stay in.

We had an exceptional stay in a fantastic central location. The staff were very friendly and welcoming, and the room was extremely clean. The penhaligons luxury soaps were a lovely added touch and really elevated the experience.