Studio Suite, 1 King Bed, Non Smoking, Balcony | View from room
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Reviews of Hampton Inn & Suites LAX El Segundo

2.5 out of 5
Hampton Inn & Suites LAX El Segundo
888 N. Pacific Coast Hwy, El Segundo, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 699 out of 1000 reviews" "
Rating 8 - Good. 202 out of 1000 reviews" "
Rating 6 - Okay. 56 out of 1000 reviews" "
Rating 4 - Poor. 11 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place
Stayed 3 nights in Apr 2024
Response from Front Desk on 30 Apr 2024
Thank you for staying with us! We are so glad you enjoyed your stay! Take care, safe and happy travels :)!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Celine on 28 Apr 2024
Thank you for your kind words! We're thrilled to hear you enjoyed your stay.

2/10 Terrible

Yahir

Disliked: Staff & service
Felt disrespected they checked in 5 people before they could check me had me waiting almost 1 hr to check in EVEN tho check in was at 3 i didn’t get in almost till 4 and i had somewhere to be
Stayed 1 night in Apr 2024
Response from Celine on 28 Apr 2024
We sincerely apologize for the inconvenience you experienced during check-in. Your feedback is important to us, and we will address this issue to ensure it doesn't happen again in the future. Please accept our apologies, and we hope to have the opportunity to make it up to you on your next visit.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No airport shuttle!! So I had to Uber/Lyft from the airport. I selected this hotel as our night before a 8:28am flight and near the Zimmerman Car Museum for the day before. Otherwise, a nice stay, with Mexican food Uber eats (margaritas delivered). Luggage carts were sparse.
Stayed 1 night in Apr 2024
Response from Celine on 28 Apr 2024
Thank you for sharing your experience with us. We apologize for any inconvenience regarding the airport shuttle. We're glad to hear you enjoyed the other aspects of your stay, including the Mexican food delivery. Your feedback about the luggage carts is duly noted, and we'll work on improving this aspect. We hope to welcome you back for an even better stay in the future.

6/10 Okay

Nivea

Travelled with group
Liked: Amenities, property conditions & facilities
We had a pleasant day at the Hampton Inn. I was very shocked to find out that you had to pay for parking on their premises. I thought that would be included in the fee.
Stayed 1 night in Apr 2024

10/10 Excellent

Edmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.
Stayed 2 nights in Feb 2024
Response from Celine on 28 Apr 2024
Your review is much appreciated! Thanks for staying with us.

8/10 Good

Annette, Charlotte

Travelled with partner
Liked: Amenities
Service at front desk was excellent
Stayed 1 night in Apr 2024
Response from DK on 13 Apr 2024
We are so pleased to hear that! We will look forward to seeing you next time!

2/10 Terrible

Elena

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I feel like I need to tell this story. The location of this hotel is good, near the airport. Every room I went into was infested with ants. I changed rooms three times, but at the end I found an anthill, so I sprayed shampoo on it and slept there. Please... please clean it and deal with the bugs. Even if you talk about ants, the staff isn't surprised or say sorry. It seemed like a very common thing. It's not just one or two, there are billions of them running around. The sound of bed springs, which I have never heard even in really cheap motels, is a bonus. The staff said it was survival. When you move on the bed a little, the springs make a loud noise. It's a bonus.
Response from Celine on 28 Apr 2024
We're truly sorry for the inconvenience you encountered during your stay. Your experience does not reflect the level of service and comfort we strive to provide. Rest assured, we take your feedback seriously and will address these issues promptly. We appreciate your patience and hope to have the opportunity to regain your trust on a future visit.

10/10 Excellent

Hiroyuki, Playa Vista

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
NOTHING
Stayed 6 nights in Mar 2024
Response from DK on 13 Apr 2024
We hope to see you next time!

10/10 Excellent

Dwayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly friendly and accommodating and the rooms were very comfortable.
Stayed 1 night in Apr 2024
Response from DK on 13 Apr 2024
We are so happy to hear that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Dwayne

Stayed 1 night in Mar 2024
Response from jn on 28 Apr 2024
Thank you for staying with us! We are so glad you enjoyed your stay! Take care, safe and happy travels :)!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
The front office staff were amazing would stay there again
Stayed 1 night in Apr 2024
Response from Celine on 28 Apr 2024
Thanks a bunch for your fantastic review! We aim to please.

10/10 Excellent

Angadbir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Apr 2024
Response from DK on 13 Apr 2024
We are so happy you have a great experience with us.Come see us again soon!

10/10 Excellent

Britney

Liked: Cleanliness, staff & service, property conditions & facilities
I love how quiet it was and the vibe there was just incredible. Definitely coming back
Stayed 1 night in Mar 2024
Response from Celina on 7 Apr 2024
We look forward to seeing you again. We hope that you have a wonderful spring!

10/10 Excellent

Guadalupe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
am sorry parking is extremely expensive , that is the really bad thing .
Stayed 1 night in Apr 2024
Response from Celine on 4 Apr 2024
Thank you for staying with us. We greatly appreciate and value your feedback, and we will be taking it into consideration.

10/10 Excellent

Leigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport. Clean, safe, good breakfast options.
Stayed 1 night in Mar 2024
Response from Celine on 28 Apr 2024
Your satisfaction is our priority! Thanks for the great review.

10/10 Excellent

Tana, Escondido

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy stay and very clean! Convenient to airport.
Stayed 1 night in Mar 2024
Response from Celine on 28 Apr 2024
Thank you for choosing our hotel! We're glad you had a wonderful stay.

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities
Nice & clean
Stayed 1 night in Mar 2024
Response from Celine on 28 Apr 2024
Your feedback is valued! Thank you for choosing to stay with us.

2/10 Terrible

George

Business traveller
I don’t know whether it was this hotel or Expedia, but they seem like the two are in the business of over-selling rooms and then punting the finger at the other in hopes that a customer will be frustrated and not follow-up for a refund.
Stayed 1 night in Mar 2024
Response from Front Desk on 28 Apr 2024
Thank you for bringing these issues to our attention. Please know that we take your concerns seriously and will work to improve.

8/10 Good

Kalina, Elk Grove

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Celine on 28 Apr 2024
Thank you for your positive feedback! Come back and visit us soon.

10/10 Excellent

Karla J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cery comfortable
Stayed 1 night in Mar 2024
Response from Celine on 28 Apr 2024
Thank you for your kind words and support! We appreciate it.

10/10 Excellent

Kourtni

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here for Rolling Loud. It was close to major attractions and the staff was friendly. I didn't like that we had to pay for parking but $20 isn't bad at all. The room was comfortable and so clean. I will be back again.
Stayed 2 nights in Mar 2024
Response from Celine on 28 Apr 2024
We're thrilled to have exceeded your expectations! Thank you for the review.

10/10 Excellent

Hareg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk Staff are amazing!
Stayed 3 nights in Feb 2024
Response from Celine on 28 Apr 2024
Thank you for your kind words and recommendation! We appreciate it.

6/10 Okay

diane

Travelled with partner
Had stayed in updated room in past, this room not nearly as nice. Paying for parking is a negative. Breakfast service was good.
Stayed 3 nights in Mar 2024
Response from Celine on 28 Apr 2024
Thank you for your feedback. We apologize for any disappointment with the room and parking. We're glad you enjoyed the breakfast service. We hope to welcome you back for a better experience next time.

8/10 Good

Jessica

my stay at Hampton Inn is always nice. I just wish that this location had smart TVs.
Stayed 2 nights in Mar 2024
Response from Celine on 28 Apr 2024
We're so glad you enjoyed your stay! Thank you for your feedback.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Celine on 28 Apr 2024
We're delighted to hear you enjoyed your stay! Thank you for the feedback.

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I find it incredible that an airport hotel does not have a shuttle and especially from LAX where you have to get a shuttle to a separate area to get either a taxi or uber to take you 1.2 miles. Its even more amazing that there are hilton shuttles just none that will take you to the hampton.
Stayed 1 night in Mar 2024
Response from JN on 15 Mar 2024
Thank you for staying with us and for taking the time to provide us feedback. It seems, while you may have been satisfied with your stay, we were unable to provide you a more memorable experience. Here at Hampton Inn & Suites LAX/El Segundo, we strive for excellence and hope guest feedback provides us the opportunity of better serving our future and returning guests. Once again, we thank you for your time. Take care and happy travels!

10/10 Excellent

Jun

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, reasonable price of the parking, close to the airport
Stayed 2 nights in Mar 2024
Response from JN on 15 Mar 2024
Greetings! We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you again for choosing the Hampton Inn & Suites LAX/El Segundo

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So impressed! Clean, comfortable, close to airport. Wonderful breakfast. Staff very friendly and helpful. Would stay again if in area.
Stayed 1 night in Mar 2024
Response from JN on 15 Mar 2024
We are so glad you enjoyed your stay at the Hampton Inn & Suites LAX/El Segundo! We hope to have the pleasure of welcoming you back again the next time you are in Los Angeles. Take care, safe and happy travels!

8/10 Good

Christle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not have a microwave in the room. I think that should be standard in all rooms! And the room where we were, was at the very end of the hall, which means by the time we would finally get back from the communal microwave downstairs in the lobby our food Would be cold.
Stayed 2 nights in Mar 2024
Response from Front Desk Team on 13 Mar 2024
Thank you for your feedback, this will help us improve in the future. Every floor has a microwave next to the ice-machine, so you don't have to walk all the way down to Lobby to heat up your food. At the moment, only our King Suite Studios have microwaves inside the room, so just make sure to book that room type in the future if you need a microwave in the room.

10/10 Excellent

Guadalupe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is great
Stayed 1 night in Mar 2024
Response from JN on 15 Mar 2024
Thank you for staying at the Hampton Inn & Sites LAX/El Segundo and for taking a few minutes out of your day to share your stay experience with fellow travelers. We really appreciate your support and hope to have the pleasure of welcoming you back again soon :)!

10/10 Excellent

Socorro Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
It was Great!
Stayed 1 night in Mar 2024
Response from JN on 15 Mar 2024
Greetings! We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you so much for publically acknowledge our team's dedication towards providing our guests an excellent stay experience! Take care, safe and happy travels!

10/10 Excellent

Richard

Stayed 1 night in Mar 2024
Response from Celine on 28 Apr 2024
Thanks for sharing your experience! We're delighted to have met your expectations.

10/10 Excellent

Joel, Phoenix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Spotlessly clean. Large, comfortable room. Breakfast was very good.
Stayed 2 nights in Mar 2024
Response from JN on 15 Mar 2024
Greetings! We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you so much for publically acknowledge our team's dedication towards providing our guests an excellent stay experience! Take care, safe and happy travels!

10/10 Excellent

Marx

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from JN on 15 Mar 2024
We are so glad you enjoyed your stay at the Hampton Inn & Suites LAX/El Segundo! We hope to have the pleasure of welcoming you back again the next time you are in Los Angeles. Take care, safe and happy travels!

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot. Overnighter, 10 min to departure gates. Staff excellent and lovey design.
Stayed 1 night in Feb 2024
Response from JN on 22 Feb 2024
Thank you so much for staying with us and for taking a few minutes out of your day to give our team recognition! We hope to have the pleasure of serving you again :)!

2/10 Terrible

Holly

Travelled with family
Disliked: Cleanliness, staff & service
This hotel canceled my reservation and I didn’t discover it until we called from the airport at 11:25pm just after landing! No notice, no communication. They claimed they didn’t have any way to notify me. This isn’t the way to treat people.
Stayed 1 night in Feb 2024
Response from JN on 22 Feb 2024
We sincerely apologize for this miscommunication.Our team informed you that while they could not check you into our property, they would be walking you to stay at another hotel (paying for your stay at a nearby hotel) and that they were working to find suitable accomodations at a nearby hotel for you. When our team found out that another reservation cancelled, they attempted to call you back to tell you that they were able to accomodate your stay; however, they were unable to get in contact with you.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service
Hotel was clean and quiet. Easy access to airport and major highways. Downside was being charged for apparently two days parking when we only stayed one night.
Stayed 1 night in Feb 2024
Response from Front Desk on 17 Feb 2024
Thank you for your feedback.The second authorization of 20 will be returned back to in 3 to 5 business days. Hope to see you soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 17 Feb 2024
Thank you for your feedback.

10/10 Excellent

Guadalupe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!
Stayed 1 night in Feb 2024
Response from The Hampton Inn & Suites LAX/El Segundo on 4 Feb 2024
Thank you for staying with us. We are happy to know you enjoyed your stay with us. Take care and happy travels.

10/10 Excellent

Lisa M

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service from all staff
Stayed 2 nights in Feb 2024
Response from The Hampton Inn & Suites LAX/El Segundo on 4 Feb 2024
Thank you for staying with us. We are happy to know you enjoyed your stay with us. Take care and happy travels.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay exceptfor lste night noide from room above. Construction?
Stayed 1 night in Jan 2024
Response from The Hampton Inn & Suites LAX/El Segundo on 29 Jan 2024
Thank you for sharing your feedback. We will share your feedback with the leadership team to address.

8/10 Good

TIMOTHY

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Good hotel
Great hotel, had a small black ant problem in our first room. They moved us into a better room with no hassle.
Stayed 2 nights in Jan 2024
Response from The Hampton Inn & Suites LAX/El Segundo on 28 Jan 2024
Thank you for your feedback. We will use your comments to further improve our service, product. Thank you for staying with us and we hope to welcome you back again soon.

4/10 Poor

Lavonna

Travelled with family
No closet space,no drawer space,just 3metal racks that would only fit Barbies wardrobe. Closet space is for 1person and too bad if they have a coat. Microwave is down the hall. Not the Hampton Inn that was. Will not be back.
Stayed 6 nights in Jan 2024
Response from The Hampton Inn & Suites LAX/El Segundo on 27 Jan 2024
Thank you for your feedback. We will use your comments to further improve our service, product. Thank you for staying with us and we hope to welcome you back again soon.

10/10 Excellent

Stephon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is always so nice and helpful
Stayed 1 night in Jan 2024
Response from The Hampton Inn & Suites LAX/El Segundo on 27 Jan 2024
Thank you for staying with us. We are happy to know you enjoyed your stay with us. Take care and happy travels.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from The Hampton Inn & Suites LAX/El Segundo on 27 Jan 2024
Thank you for staying with us. We are happy to know you enjoyed your stay with us. Take care and happy travels.

8/10 Good

Chanida

Stayed 2 nights in Jan 2024
Response from The Hampton Inn & Suites LAX/El Segundo on 27 Jan 2024
Thank you for staying with us. We are happy to know you enjoyed your stay with us. Take care and happy travels.

10/10 Excellent

Noelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
California in January
My stay was for 7 nights. There was someone always at the front desk to great guests or assist with questions. The cleaning staff was busy throughout the day. They worked diligently to keep the area clean. I was located on the first floor and the noise level was minimal. The view was of the parking garage next door but that was fine. I made the trip to spend with my daughter not to lookout the window. The room was spacious and well kept. There were bottles attached to the wall in the bathrooms for shampoo, conditioner, gel soap and lotion. Again this was fine because those little bottles given never are enough. There was a safe, iron, iron board, coffee, refrig, microwave and hair dryer. However there was no dresser which was weird, only a closet with 6 or 7 hangers. I had a king bed and there was a pull out couch. Very nice overall. Breakfast was presented well. If you left hungry in the am that's on you. The grab and go breakfast was always gone before 6-7 am so I never was able to grab one however the buffet breakfast worked well. The major draw back was housekeeping in the rooms. There is none. If you wanted a service it was by request but they never entered the room. The needed items such as towels or coffee were left outside your door. After a day trip it is nice to have a refreshed room, not everyday but at least twice during a 7 night stay. I think they should revisit the concept of maid service. The outside seating area needs better attention. Overall a good stay!
Stayed 7 nights in Jan 2024
Response from Front Desk Team on 23 Jan 2024
Thank you for staying with us and for taking the time to provide us feedback. Here at Hampton Inn & Suites LAX/El Segundo, we strive for excellence and hope we have the opportunity of better serving youagain in the future. Thank you again for advising us of opportunities to improve. Once again, thank you for your time, take care and happytravels!

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Hampton Inn & Suites LAX/El Segundo on 23 Jan 2024
Thank you for staying with us. We are happy to know you enjoyed your stay with us. Take care and happy travels.

10/10 Excellent

SOLDREN

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The beds are very comfortable. Breakfast is good. Nice hotel ! Will be back again.
Stayed 2 nights in Jan 2024
Response from The Hampton Inn & Suites LAX/El Segundo on 21 Jan 2024
Thank you for staying with us. We are happy to know you enjoyed your stay with us. Take care and happy travels.