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Reviews of 21c Museum Hotel Louisville

4.5 out of 5
21c Museum Hotel Louisville
700 W Main Street, Louisville, KY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 745 out of 1000 reviews" "
Rating 8 - Good. 157 out of 1000 reviews" "
Rating 6 - Okay. 55 out of 1000 reviews" "
Rating 4 - Poor. 25 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yevgeny, Riverwoods

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff, great rooms
Stayed 1 night in Apr 2024
Response from EO on 29 Apr 2024
Thank you so much for taking the time to share your experience at 21c Museum Hotel Louisville. We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and a memorable experience is always our top priority, and we're delighted that we could meet your expectations. We hope to welcome you back soon for another fantastic stay!Warm regards,Emily OberhausenReservationist21c Museum Hotel Louisville

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bar didn’t have have any fruity options for my wife.
Stayed 1 night in Apr 2024
Response from EO on 29 Apr 2024
Thank you for taking the time to review your most recent stay at 21c Museum Hotel Louisville. It is always a pleasure to receive positive feedback. I will share your review with our team, as I'm sure it will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services and overall guest experience.Thank you for choosing 21c Museum Hotel Louisville. We hope that your next visit will be even more delightful than the last.Best,Emily O.21c Louisville Reservationist

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! All the staff were very helpful and polite. Casey in the bar shared with us extensive knowledge of bourbon. A fun hotel! Highly recommend and would return!
Stayed 4 nights in Apr 2024
Response from EO on 29 Apr 2024
Thank you so much for taking the time to share your positive feedback about your recent stay at 21c Museum Hotel Louisville! We're thrilled to hear that you enjoyed your experience with us. Our team works diligently to provide exceptional service and create memorable moments for our guests, and it's always rewarding to receive such kind words. We hope to have the pleasure of welcoming you back soon for another unforgettable stay.Warm regards,Emily OberhausenReservationist21c Museum Hotel Louisville

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This has been an excellent travel experience. We will be back!
Stayed 1 night in Apr 2024
Response from EO on 23 Apr 2024
Thank you so much for taking the time to share your positive feedback about your recent stay at 21c Museum Hotel Louisville! We're thrilled to hear that you enjoyed your experience with us. Our team works diligently to provide exceptional service and create memorable moments for our guests, and it's always rewarding to receive such kind words. We hope to have the pleasure of welcoming you back soon for another unforgettable stay.Warm regards,Emily OberhausenReservationist21c Museum Hotel Louisville

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to goto when visiting down town Louisville…
Stayed 1 night in Apr 2024
Response from EO on 23 Apr 2024
Thank you so much for taking the time to share your experience at 21c Museum Hotel Louisville. We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and a memorable experience is always our top priority, and we're delighted that we could meet your expectations. We hope to welcome you back soon for another fantastic stay!Warm regards,Emily OberhausenReservationist21c Museum Hotel Louisville

6/10 Okay

Michelle

Stayed 1 night in Apr 2024
Response from EO on 23 Apr 2024
We take guest satisfaction very seriously, and it's clear that we missed the mark on this occasion. We hope you'll consider giving us another opportunity to exceed your expectations in the future.Warm regards,Emily OberhausenReservationist 21c Museum Hotel Louisville

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an absolutely phenomenal place. If you like art as much as I do, staying here is a dream. World-class (with a conscience) art everywhere — like five galleries there in the bathroom dining rooms elevator etc. Hunh? How is this in Louisville?! Impeccable suite to boot. Pay the extra to stay here.
Stayed 1 night in Apr 2024
Response from EO on 23 Apr 2024
Thank you so much for taking the time to share your positive feedback about your recent stay at 21c Museum Hotel Louisville! We're thrilled to hear that you enjoyed your experience with us. Our team works diligently to provide exceptional service and create memorable moments for our guests, and it's always rewarding to receive such kind words. We hope to have the pleasure of welcoming you back soon for another unforgettable stay.Warm regards,Emily OberhausenReservationist21c Museum Hotel Louisville

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from EO on 23 Apr 2024
Thank you so much for taking the time to share your experience at 21c Museum Hotel Louisville. We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and a memorable experience is always our top priority, and we're delighted that we could meet your expectations. We hope to welcome you back soon for another fantastic stay!Warm regards,Emily OberhausenReservationist21c Museum Hotel Louisville

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from EO on 15 Apr 2024
Thank you so much for taking the time to share your experience at 21c Museum Hotel Louisville. We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and a memorable experience is always our top priority, and we're delighted that we could meet your expectations. We hope to welcome you back soon for another fantastic stay!Warm regards,Emily OberhausenReservationist21c Museum Hotel Louisville

10/10 Excellent

James E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here often and have always had a very nice experience.
Stayed 1 night in Apr 2024
Response from EO on 15 Apr 2024
Thank you so much for taking the time to share your experience at 21c Museum Hotel Louisville. We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and a memorable experience is always our top priority, and we're delighted that we could meet your expectations. We hope to welcome you back soon for another fantastic stay!Warm regards,Emily OberhausenReservationist21c Museum Hotel Louisville

8/10 Good

Merrill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The art work was eclectic
Stayed 2 nights in Apr 2024
Response from EO on 10 Apr 2024
Thank you so much for taking the time to share your experience at 21c Museum Hotel Louisville. We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and a memorable experience is always our top priority, and we're delighted that we could meet your expectations. We hope to welcome you back soon for another fantastic stay!Warm regards,Emily OberhausenReservationist21c Museum Hotel Louisville

10/10 Excellent

James, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
21c couldn't be in a better location. The staff is terrific and the attached restaurant is terrific. Overall, a great place to stay in Louisville.
Stayed 1 night in Apr 2024
Response from EO on 5 Apr 2024
Thank you so much for taking the time to share your experience at 21c Museum Hotel Louisville. We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and a memorable experience is always our top priority, and we're delighted that we could meet your expectations. We hope to welcome you back soon for another fantastic stay!Warm regards,Emily OberhausenReservationist21c Museum Hotel Louisville

10/10 Excellent

Paula, Roswell

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 2 nights in Mar 2024
Response from EO on 5 Apr 2024
Thank you so much for taking the time to share your experience at 21c Museum Hotel Louisville. We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and a memorable experience is always our top priority, and we're delighted that we could meet your expectations. We hope to welcome you back soon for another fantastic stay!Warm regards,Emily OberhausenReservationist21c Museum Hotel Louisville

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Loved it, super helpful staff.
Stayed 2 nights in Mar 2024
Response from EO on 1 Apr 2024
Thank you so much for taking the time to share your experience at 21c Museum Hotel Louisville. We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and a memorable experience is always our top priority, and we're delighted that we could meet your expectations. We hope to welcome you back soon for another fantastic stay!Warm regards,Emily OberhausenReservationist21c Museum Hotel Louisville

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous rooms and interesting hallway and elevator art.
Stayed 1 night in Mar 2024
Response from EO on 28 Mar 2024
Thank you so much for taking the time to share your positive feedback about your recent stay at 21c Museum Hotel Louisville! We're thrilled to hear that you enjoyed your experience with us. Our team works diligently to provide exceptional service and create memorable moments for our guests, and it's always rewarding to receive such kind words. We hope to have the pleasure of welcoming you back soon for another unforgettable stay.Warm regards,Emily OberhausenReservationist21c Museum Hotel Louisville

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 1 night in Feb 2024
Response from EO on 28 Mar 2024
Thank you so much for taking the time to share your experience at 21c Museum Hotel Louisville. We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and a memorable experience is always our top priority, and we're delighted that we could meet your expectations. We hope to welcome you back soon for another fantastic stay!Warm regards,Emily OberhausenReservationist21c Museum Hotel Louisville

10/10 Excellent

Mark

Liked: Staff & service, property conditions & facilities
Was a great fun place to stay
Stayed 5 nights in Mar 2024
Response from EO on 26 Mar 2024
Thank you so much for taking the time to share your experience at 21c Museum Hotel Louisville. We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and a memorable experience is always our top priority, and we're delighted that we could meet your expectations. We hope to welcome you back soon for another fantastic stay!Warm regards,Emily OberhausenReservationist21c Museum Hotel Louisville

8/10 Good

NDome

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The 21c was, as always, a unique property with an awesome bar/restaurant. The biggest complaint was the noise level from room to room. We could hear people sneezing, snoring, yawning, and simply talking to each other at a normal volume/tone. The walls were PAPER thin…this is not something you would expect for the price of this property. The front desk also did not inform us of some of the perks of the hotel at check-in (coupons, drink specials, etc); we inevitably learned of these through another guest that we happened to meet in the lobby.
Stayed 3 nights in Mar 2024
Response from EO on 25 Mar 2024
Thank you for taking the time to share your feedback regarding your recent stay at 21c Museum Hotel Louisville. We genuinely appreciate your insights and apologize for any discomfort or inconvenience you experienced during your time with us. Please know that your comments will be carefully reviewed by our team, and we will strive to make improvements to ensure a more enjoyable experience for all our guests in the future. We hope to have the opportunity to welcome you back and provide you with a more seamless stay.Warm regards,Emily Oberhausen21c Museum Hotel Louisville Reservationist

10/10 Excellent

Jacline

Stayed 1 night in Mar 2024
Response from EO on 15 Apr 2024
Thank you so much for taking the time to share your experience at 21c Museum Hotel Louisville. We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and a memorable experience is always our top priority, and we're delighted that we could meet your expectations. We hope to welcome you back soon for another fantastic stay!Warm regards,Emily OberhausenReservationist21c Museum Hotel Louisville

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The art gallery was really cool.
Stayed 1 night in Feb 2024
Response from EO on 18 Mar 2024
Thank you for taking the time to review your most recent stay at 21c Museum Hotel Louisville. It is always a pleasure to receive positive feedback. I will share your review with our team, as I'm sure it will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services and overall guest experience.Thank you for choosing 21c Museum Hotel Louisville. We hope that your next visit will be even more delightful than the last.Best,Emily O.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from EO on 18 Mar 2024
Thank you for taking the time to review your most recent stay at 21c Museum Hotel Louisville. It is always a pleasure to receive positive feedback. I will share your review with our team, as I'm sure it will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services and overall guest experience.Thank you for choosing 21c Museum Hotel Louisville. We hope that your next visit will be even more delightful than the last.Best,Emily O.

10/10 Excellent

Kathryn

Travelled with group
Friendly front desk staff.
Stayed 1 night in Mar 2024
Response from EO on 15 Mar 2024
Thank you for taking the time to review your most recent stay at 21c Museum Hotel Louisville. It is always a pleasure to receive positive feedback. I will share your review with our team, as I'm sure it will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services and overall guest experience.Thank you for choosing 21c Museum Hotel Louisville. We hope that your next visit will be even more delightful than the last.Best,Emily O.21c Louisville Reservationist

10/10 Excellent

Rob

Travelled with family, Travelled with pets
Liked: Property conditions & facilities
Rooms are large and well-appointed. Staff was friendly and knowledgeable. Nice to our dog too. Love the art. Love the architecture in the neighborhood. Nice having a good restaurant on property. Our kind of place.
Stayed 1 night in Mar 2024
Response from Andrew C on 14 Mar 2024
Thank you so much for the great review! We are glad to hear that you had such a great time! We look forward to welcoming you and your dog back soon. 21c Team,

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from EO on 12 Mar 2024
Thank you for taking the time to review your most recent stay at 21c Museum Hotel Louisville. It is always a pleasure to receive positive feedback. I will share your review with our team, as I'm sure it will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services and overall guest experience.Thank you for choosing 21c Museum Hotel Louisville. We hope that your next visit will be even more delightful than the last.Best,Emily O.21c Louisville Reservationist

10/10 Excellent

ashlee

Stayed 1 night in Mar 2024
Response from EO on 1 Apr 2024
Thank you so much for taking the time to share your experience at 21c Museum Hotel Louisville. We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and a memorable experience is always our top priority, and we're delighted that we could meet your expectations. We hope to welcome you back soon for another fantastic stay!Warm regards,Emily OberhausenReservationist21c Museum Hotel Louisville

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property with two-floor onsite art gallery. Enjoyed walking the gallery after a very long drive, and was inspired by the themes of its featured art. Valet parking was convenient. Valet even charged my Tesla while parked.
Stayed 2 nights in Mar 2024
Response from EO on 8 Mar 2024
Thank you for taking the time to review your most recent stay at 21c Museum Hotel Louisville. It is always a pleasure to receive positive feedback. I will share your review with our team, as I'm sure it will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services and overall guest experience.Thank you for choosing 21c Museum Hotel Louisville. We hope that your next visit will be even more delightful than the last.Best,Emily O.21c Louisville Reservationist

4/10 Poor

Jonathan

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Nothing wrong with modern art, but this isn’t art. It’s left-wing political activism and propaganda. Rooms are a good size but that’s the only positive thing I have to say about this hotel. We even got turned away at breakfast, they said they were at capacity and couldn’t even give me a time estimate on when a table would be ready, basically just flat out refusing to serve us even though we were willing to wait since we were staying at the hotel.
Stayed 2 nights in Feb 2024
Response from Andrew C on 13 Mar 2024
Thank you for your feedback about your recent stay at 21c Museum Hotel Louisville. We are delighted to know that your experience regarding your accommodations provided met your expectations but sorry to hear that we could not get you into breakfast. As a contemporary art museum, we present works of art from artists that represent a spectrum of voices and a multitude of backgrounds. Our mission is to exhibit art of the 21st Century that is free and accessible to everyone. We hope to have the opportunity to welcome you back soon. 21c Team,

8/10 Good

Alison

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Andrew C on 28 Feb 2024
Thank you for the great ranking. We look forward to welcoming you back soon. 21c Team,

10/10 Excellent

Trunetta

Stayed 6 nights in Feb 2024
Response from EO on 21 Mar 2024
Thank you so much for taking the time to share your positive feedback about your recent stay at 21c Museum Hotel Louisville! We're thrilled to hear that you enjoyed your experience with us. Our team works diligently to provide exceptional service and create memorable moments for our guests, and it's always rewarding to receive such kind words. We hope to have the pleasure of welcoming you back soon for another unforgettable stay.Warm regards,Emily OberhausenReservationist21c Museum Hotel Louisville

10/10 Excellent

Mark

Stayed 1 night in Feb 2024
Response from EO on 21 Mar 2024
Thank you so much for taking the time to share your experience at 21c Museum Hotel Louisville. We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and a memorable experience is always our top priority, and we're delighted that we could meet your expectations. We hope to welcome you back soon for another fantastic stay!Warm regards,Emily OberhausenReservationist21c Museum Hotel Louisville

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was convenient and clean. The art museum was a delightful addition.
Stayed 2 nights in Feb 2024
Response from EO on 23 Feb 2024
Thank you for taking the time to review your most recent stay at 21c Museum Hotel Louisville. It is always a pleasure to receive positive feedback. I will share your review with our team, as I'm sure it will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services and overall guest experience.Thank you for choosing 21c Museum Hotel Louisville. We hope that your next visit will be even more delightful than the last.Best,Emily O.21c Louisville Reservationist

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from EO on 23 Feb 2024
Thank you for taking the time to review your most recent stay at 21c Museum Hotel Louisville. We are so glad that you enjoyed your stay!Thank you for choosing 21c Louisville. We hope that your next visit will be even more delightful than the last.Best,Emily O.21c Louisville Reservationist

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. Worth every penny. There was only one person handling check in so it took a bit longer than I would have expected. The bar makes amazing drinks and the atmosphere is very welcoming. Staff has great recommendations.
Stayed 1 night in Feb 2024
Response from Dell on 19 Feb 2024
Thank you very much.

10/10 Excellent

Brooke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful and unique hotel! My favorite to stay at!
Stayed 1 night in Feb 2024
Response from Dell on 19 Feb 2024
Thanks!

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was exceptional. Staff knowledgeable and very nice. Area restaurants great.Menu at bar unfortunately sub par.
Stayed 1 night in Feb 2024
Response from EO on 16 Feb 2024
Thank you for taking the time to review your most recent stay at 21c Museum Hotel Louisville. It is always a pleasure to receive positive feedback. I will share your review with our team, as I'm sure it will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services and overall guest experience.Thank you for choosing 21c Museum Hotel Louisville. We hope that your next visit will be even more delightful than the last.Best,Emily O.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Staff & service, property conditions & facilities
Unique venue with great art.
Stayed 1 night in Feb 2024
Response from EO on 8 Feb 2024
Thank you for taking the time to review your most recent stay at 21c Museum Hotel Louisville. It is always a pleasure to receive positive feedback. I will share your review with our team, as I'm sure it will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services and overall guest experience.Thank you for choosing 21c Museum Hotel Louisville. We hope that your next visit will be even more delightful than the last.Best,Emily O.21c Louisville Reservationist

10/10 Excellent

Mark I

Liked: Cleanliness, staff & service, property conditions & facilities
Artwork in the lobby is great..... Some rooms have internal courtyard windows, and are a little dark ... Good bed, shower and tv -- what else do you want?
Stayed 4 nights in Feb 2024
Response from EO on 7 Feb 2024
Thank you for taking the time to review your most recent stay at 21c Museum Hotel Louisville. It is always a pleasure to receive positive feedback. I will share your review with our team, as I'm sure it will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services and overall guest experience.Thank you for choosing 21c Museum Hotel Louisville. We hope that your next visit will be even more delightful than the last.Best,Emily O.21c Louisville Reservationist

8/10 Good

Tim

Stayed 2 nights in Feb 2024
Response from EO on 21 Mar 2024
Thank you so much for taking the time to share your experience at 21c Museum Hotel Louisville. We're thrilled to hear that you enjoyed your stay with us. Providing exceptional service and a memorable experience is always our top priority, and we're delighted that we could meet your expectations. We hope to welcome you back soon for another fantastic stay!Warm regards,Emily OberhausenReservationist21c Museum Hotel Louisville

10/10 Excellent

Tami

Liked: Cleanliness, staff & service, property conditions & facilities
Staying here was an experience in itself. I love seeing all the art work! As far as regular hotel stuff — all great: clean, friendly and helpful staff, quiet, all of the expected amenities, and of course wonderful decor. It is right in the city so parking is not free, and you may want to park in another nearby ramp. The building also had its own quirks so, for example, between the elevator and our room ther were a few stairs. This wasn’t a problem for us but it might be for some.
Stayed 1 night in Feb 2024
Response from EO on 7 Feb 2024
Thank you for taking the time to review your most recent stay at 21c Museum Hotel Louisville. It is always a pleasure to receive positive feedback. I will share your review with our team, as I'm sure it will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services and overall guest experience.Thank you for choosing 21c Museum Hotel Louisville. We hope that your next visit will be even more delightful than the last.Best,Emily O.21c Louisville Reservationist

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from EO on 7 Feb 2024
Thank you for taking the time to review your most recent stay at 21c Museum Hotel Louisville. It is always a pleasure to receive positive feedback. I will share your review with our team, as I'm sure it will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services and overall guest experience.Thank you for choosing 21c Museum Hotel Louisville. We hope that your next visit will be even more delightful than the last.Best,Emily O.21c Louisville Reservationist

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The museum is interesting and quirky, but quiet. Front desk helpful and polite. Near great restaurants by ride share. The hotel rooms are quiet and nice, exposed brick and nice furnishings. There is housekeeping as well. Proof is an excellent restaurant.
Stayed 2 nights in Jan 2024
Response from EO on 30 Jan 2024
Thank you for taking the time to review your most recent stay at 21c Museum Hotel Louisville. It is always a pleasure to receive positive feedback. I will share your review with our team, as I'm sure it will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services and overall guest experience.Thank you for choosing 21c Museum Hotel Louisville. We hope that your next visit will be even more delightful than the last.Best,Emily O.21c Louisville Reservationist

2/10 Terrible

Jamal

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Andrew C on 14 Feb 2024
Hi Traveler, Sorry to hear that we fell short on this trip. We look forward to welcoming you back and would love the opportunity to correct any issues you may have experienced. 21c Team,

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from EO on 30 Jan 2024
Thank you for taking the time to review your most recent stay at 21c Museum Hotel Louisville. It is always a pleasure to receive positive feedback. I will share your review with our team, as I'm sure it will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services and overall guest experience.Thank you for choosing 21c Museum Hotel Louisville. We hope that your next visit will be even more delightful than the last.Best,Emily O.21c Louisville Reservationist

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from EO on 30 Jan 2024
Thank you for taking the time to review your most recent stay at 21c Museum Hotel Louisville. It is always a pleasure to receive positive feedback. I will share your review with our team, as I'm sure it will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services and overall guest experience.Thank you for choosing 21c Museum Hotel Louisville. We hope that your next visit will be even more delightful than the last.Best,Emily O.21c Louisville Reservationist

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
Staff was mostly welcoming, sometimes a little unwelcoming or a little rough around the edges because we didn't seem to fully fit in. Otherwise place was nice and we would return.
Stayed 3 nights in Jan 2024
Response from EO on 25 Jan 2024
Thank you for taking the time to review your most recent stay at 21c Museum Hotel Louisville. It is always a pleasure to receive positive feedback. I will share your review with our team, as I'm sure it will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services and overall guest experience.Thank you for choosing 21c Museum Hotel Louisville. We hope that your next visit will be even more delightful than the last.Best,Emily O.21c Louisville Reservationist

6/10 Okay

lindsey

Stayed 1 night in Jan 2024
Response from EO on 30 Jan 2024
Thank you for taking the time to review your most recent stay at 21c Museum Hotel Louisville. It is always a pleasure to receive positive feedback. I will share your review with our team, as I'm sure it will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services and overall guest experience.Thank you for choosing 21c Museum Hotel Louisville. We hope that your next visit will be even more delightful than the last.Best,Emily O.21c Louisville Reservationist

2/10 Terrible

Jose alberto

Stayed 2 nights in Jan 2024
Response from Andrew C on 14 Feb 2024
Hi Traveler, We have your reservation marked as a no show. Sorry that you were not able to make it but we look forward to hosting you in the future. 21c Team,

10/10 Excellent

Anne

Travelled with partner
Liked: Amenities
What a fabulous experience at 21c Louisville. Wish we could stay longer.. Fun contemporary museum inside hotel ( or is it vice versa?) great staff, service and food.
Stayed 1 night in Jan 2024
Response from EO on 22 Jan 2024
Thank you for taking the time to review your most recent stay at 21c Museum Hotel Louisville. It is always a pleasure to receive positive feedback. I will share your review with our team, as I'm sure it will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services and overall guest experience.Thank you for choosing 21c Museum Hotel Louisville. We hope that your next visit will be even more delightful than the last.Best,Emily O.21c Louisville Reservationist

10/10 Excellent

Haeyon

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from EO on 15 Jan 2024
Thank you for taking the time to review your most recent stay at 21c Museum Hotel Louisville. It is always a pleasure to receive positive feedback. I will share your review with our team, as I'm sure it will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services and overall guest experience.Thank you for choosing 21c Museum Hotel Louisville. We hope that your next visit will be even more delightful than the last.Best,Emily O.21c Louisville Reservationist

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from EO on 15 Jan 2024
Thank you for taking the time to review your most recent stay at 21c Museum Hotel Louisville. It is always a pleasure to receive positive feedback. I will share your review with our team, as I'm sure it will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services and overall guest experience.Thank you for choosing 21c Museum Hotel Louisville. We hope that your next visit will be even more delightful than the last.Best,Emily O.21c Louisville Reservationist