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Mandarin Oriental Palace, Luzern

5.0 star property
Belle Époque hotel with 4 restaurants and full-service spa

Choose dates to view prices

Photo gallery for Mandarin Oriental Palace, Luzern

Premium bedding, free minibar, in-room safe, individually decorated
Suite, Lake View, Tower | Living area
Lobby
Junior Suite (Panoramic)
Premium bedding, free minibar, in-room safe, individually decorated
Located near Loewenplatz, the Mandarin Oriental Palace, Luzern welcomes guests with its cozy library and four distinct restaurants. The SPA Bellefontaine provides rejuvenating treatments, while the scenic terrace offers beautiful views for relaxation after exploring the city.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Pet-friendly
  • Gym
  • Breakfast available
The current price is €647
includes taxes & fees
24 Nov - 25 Nov

Room options

Available filters for rooms
Showing 36 of 36 rooms

View all photos for Superior Room

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Accessible

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room, Accessible

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Lake View

Superior Room, Lake View

Superior Room, Lake View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Balcony, Lake View

Exterior

Superior Room, Balcony, Lake View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room, Terrace, Lake View

Exterior

Superior Room, Terrace, Lake View

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room, Lake View

Exterior

Deluxe Room, Lake View

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room, Balcony, Lake View

Exterior

Deluxe Room, Balcony, Lake View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Mandarin, Room

Mandarin, Room

Mandarin, Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite, Lake View

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Accessible - Lake View Junior Suite

Free toiletries, hair dryer, bathrobes, slippers

Accessible - Lake View Junior Suite

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite, Balcony, Lake View

Junior Suite, Balcony, Lake View

Junior Suite, Balcony, Lake View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Terrace, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite, Terrace, Lake View

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Lake View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Balcony, Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Suite, Balcony, Lake View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • Lake view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, Terrace, Lake View

Suite, Terrace, Lake View | Terrace/patio

Suite, Terrace, Lake View

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Lake View, Tower

Suite, Lake View, Tower | Living area

Suite, Lake View, Tower

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite (Panoramic)

Junior Suite (Panoramic)

Junior Suite (Panoramic)

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Terrace, Lake View

Deluxe Room, Terrace, Lake View

Deluxe Room, Terrace, Lake View

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
Pillow menu
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Lake View Junior Suite With Terrace

Premium bedding, free minibar, in-room safe, individually decorated

Lake View Junior Suite With Terrace

  • Sleeps 2

View all photos for Lake View Junior Suite With Balcony

Premium bedding, free minibar, in-room safe, individually decorated

Lake View Junior Suite With Balcony

  • Sleeps 3

View all photos for Lake View Tower Suite

Premium bedding, free minibar, in-room safe, individually decorated

Lake View Tower Suite

  • Sleeps 5

View all photos for Superior Room

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room

  • Sleeps 2

View all photos for Panoramic Junior Suite

Premium bedding, free minibar, in-room safe, individually decorated

Panoramic Junior Suite

  • Sleeps 3

View all photos for Deluxe Lake View Room

Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Lake View Room

  • Sleeps 2

View all photos for Deluxe Lake View Room With Terrace

Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Lake View Room With Terrace

  • Sleeps 2

View all photos for Lake View Suite With Balcony

Living area

Lake View Suite With Balcony

  • Sleeps 4

View all photos for Lake View Suite

Premium bedding, free minibar, in-room safe, individually decorated

Lake View Suite

  • Sleeps 4

View all photos for Lake View Suite With Terrace

Premium bedding, free minibar, in-room safe, individually decorated

Lake View Suite With Terrace

  • Sleeps 4

View all photos for Superior Room With Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room With Lake View

  • Sleeps 2

View all photos for Superior Room With Lake View & Balcony

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room With Lake View & Balcony

  • Sleeps 2

View all photos for Superior Room With Terrace And Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Superior Room With Terrace And Lake View

  • Sleeps 2

View all photos for Deluxe Room With Balcony And Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Room With Balcony And Lake View

  • Sleeps 2

View all photos for Superior Accessible Room

Premium bedding, free minibar, in-room safe, individually decorated

Superior Accessible Room

  • Sleeps 2

View all photos for Mandarin Room

Premium bedding, free minibar, in-room safe, individually decorated

Mandarin Room

  • Sleeps 3

View all photos for Junior Suite With Lake View

Premium bedding, free minibar, in-room safe, individually decorated

Junior Suite With Lake View

  • Sleeps 3

View all photos for Lake View Junior Suite-Accessible

Premium bedding, free minibar, in-room safe, individually decorated

Lake View Junior Suite-Accessible

  • Sleeps 3
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About the area

Map
Haldenstrasse 10, Lucerne, LU, 6006

What's nearby

  • Lake Side Promenade - 2 min walk - 0.2 km
  • Lion Monument - 11 min walk - 0.9 km
  • Chapel Bridge - 16 min walk - 1.4 km
  • Swiss Transportation Museum - 17 min walk - 1.5 km
  • KKL Lucerne - 17 min walk - 1.5 km

Getting around

  • Lucerne (QLJ-Lucerne Train Station) - 15 min walk
  • Zurich Airport (ZRH) - 60 min drive

Restaurants

  • ‪MOzern - ‬3 min walk
  • ‪Barbatti - ‬10 min walk
  • ‪Juliette Sharing Brasserie - ‬4 min walk
  • ‪Kanchi indian cuisine - ‬10 min walk
  • ‪Vesper - ‬7 min walk

About this property

Mandarin Oriental Palace, Luzern

Luxury hotel near Lake Side Promenade
Located close to Loewenplatz and Saint Peters Church, Mandarin Oriental Palace, Luzern provides a terrace, a coffee shop/cafe and a library. Treat yourself to a massage at Spa Bellefontaine, the on-site spa. Be sure to enjoy a meal at any of the 4 on-site restaurants. In-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Other perks include:
  • Buffet breakfast (surcharge), valet parking (surcharge) and express check-out
  • Express check-in, laundry services and a lift
  • A porter/bellboy, luggage storage and massage treatment rooms
  • Guest reviews say great things about the helpful staff
Room features
All 136 individually decorated rooms offer comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menus and air conditioning.
Extra amenities include:
  • Changing tables, baby monitors and highchairs
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with toilets with electronic bidets and baths or showers
  • Flat-screen TVs with cable channels
  • Baby baths, children's slippers and children's books

Similar properties

Front of property

Grand Hotel National

  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
9.2 out of 10, Wonderful, 848 reviews
The price is €295
includes taxes & fees
16 Nov - 17 Nov
Grand Hotel National

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transport

  • Parking on site (CHF 55 per day)
  • Valet parking on site (CHF 55 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 50 to 50 for adults and CHF 25 to 50 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Colonnade
  • Minamo
  • MOzern Bar & Brasserie
  • Quai 10

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Piano
  • Sauna
  • Steam room

Family friendly

  • Baby bath
  • Baby monitor
  • Changing table
  • Children's books
  • Children's games
  • High chair
  • In-room cot
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 4,725 square feet of conference space

Outdoors

  • On a lake
  • On the boardwalk/promenade
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • Ballroom
  • Banquet hall
  • Belle Époque architecture
  • Built in 1906
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Children's robes
  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CHF 50 per pet, per day
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 190.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 2.80 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 50.00 to 50.00 for adults and CHF 25.00 to 50.00 for children
  • Self-parking fee: CHF 55 per day
  • Valet parking fee: CHF 55 per day
  • Pet fee: CHF 50 per pet, per day
  • Rollaway bed fee: CHF 190.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number CH-140.3.004.600-4
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Luzern Palace
Palace Luzern
Palace Luzern Hotel
Palace Luzern Hotel Lucerne
Palace Luzern Lucerne

Frequently asked questions

Is Mandarin Oriental Palace, Luzern pet-friendly?

Yes, dogs are allowed at this property. There's a fee of CHF 50 per pet, per day.

How much does it cost to stay at Mandarin Oriental Palace, Luzern?

As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at Mandarin Oriental Palace, Luzern on 24 Nov 2025 start from €640.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Mandarin Oriental Palace, Luzern?

Self-parking is available for CHF 55 per day. Valet parking is available for CHF 55 per day.

What time is check-in at Mandarin Oriental Palace, Luzern?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at Mandarin Oriental Palace, Luzern?

Checkout is at noon.

Where is Mandarin Oriental Palace, Luzern located?

Located in the heart of Lucerne, this luxury hotel is within a 10-minute walk of Lake Side Promenade and Loewenplatz. Saint Peters Church and Chapel Bridge are also within 1 mi (2 km). Lucerne (QLJ-Lucerne Train Station) is 15 minutes by foot and Lucerne Station is 16 minutes.

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Mandarin Oriental Palace, Luzern Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 61 out of 70 reviews
Rating 8 - Good. 5 out of 70 reviews
Rating 6 - Okay. 3 out of 70 reviews
Rating 4 - Poor. 0 out of 70 reviews
Rating 2 - Terrible. 1 out of 70 reviews

10/10

Cleanliness

10/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
This is a remarkable property. Beautiful interiors. Wonderful staff. The location is perfect. The food in the cafe restaurant was fantastic. I’d love to visit again.
Stayed 2 nights in Jun 2025

8/10 Good

Anas

Liked: Cleanliness, staff & service, property conditions & facilities
Great facility and staff. They need to work on food options. Lost in translation and charged double for breakfast . Awaiting refund .
Stayed 5 nights in Sep 2025

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeds expectations
Stayed 4 nights in Apr 2025

10/10 Excellent

Marlena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was awesome! This is a BEAUTIFUL hotel, very convent location (train & boat station, along with shopping and many restaurants are all walkable - within a mile) the staff was incredible and it exceeded all the little details. Rooms are top notch and they spared no expense on amenities.
Stayed 6 nights in Oct 2023

10/10 Excellent

Ratna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a class act property! We stayed two nights here and it was a great experience. The staff handled everything professionally. Our room was beautiful, had a beautiful view of the lake. Can’t say enough great things. Also shout out to the concierge service! Michael and Uros did a great job organizing our sightseeing trips.
Stayed 2 nights in Apr 2025

10/10 Excellent

Pudur

Liked: Cleanliness, amenities, property conditions & facilities
The facility and service is excellent. The buffet did not include Hot Oatmeal, though buffet includes excellent European Bakery delicacies when asked for it i was told it will be offered for extra charge which is not consistent with other hospitality
Stayed 2 nights in Nov 2022

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities
The service deserves a 10 star rating! Every single one of them went out of their way for anything we asked about! We were traveling with small children and the attention to them was extraordinary. They even had special sheets with dogs on them for the little ones and little stuffies for them as well. Unbelievable attention to detail and to its clients.
Stayed 3 nights in Jul 2024

10/10 Excellent

Alessandro

Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 2 nights in Aug 2024

10/10 Excellent

Bing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很好
Stayed 3 nights in Jul 2025

10/10 Excellent

jodi

Liked: Cleanliness, amenities, property conditions & facilities
Food was great. Staff extremely helpful! Clean & safe!
Stayed 5 nights in Jun 2025

6/10 Okay

Leah

Liked: Cleanliness, property conditions & facilities
Room Cleaning never showed up, no refills on coffee. Offered free breakfast then charged for it … no valet and no staff after 11 pm with screaming children running through the hallways. Not at mandarin level. Bummer as we were really looking forward to this stay.
Stayed 2 nights in Jun 2025

10/10 Excellent

Terri

Liked: Staff & service, amenities, property conditions & facilities
Beautiful property. Wonderful service and food.
Stayed 2 nights in Apr 2025

10/10 Excellent

FEDERICO

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Feb 2025

10/10 Excellent

SHAYNON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best stays I’ve ever had. The staff was impeccable.
Stayed 1 night in Feb 2025

10/10 Excellent

rossy

Liked: Cleanliness, staff & service, property conditions & facilities
Espectacular
Stayed 1 night in Jan 2025

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of my Favorite Hotels

The Mandarin Oriental-Lucerne was paradise. It is centrally located, the room was very large and spacious. The view was spectacular! I have nothing bad to say about my experience.
Stayed 2 nights in Dec 2024

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Stay at MO

Everything about Mandarin Oriental Luzern was perfect , they upgraded my room to a beautiful suite and we spent a couple of days ,had a great new years dinner and party , will for sure stay here if i come back to Luzern
Stayed 2 nights in Dec 2024

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente.

Hotel excelente, tudo perfeito, café, atendimento, estrutura e limpeza.
Stayed 2 nights in Nov 2024

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel incrível!

Hotel incrível. Excelente atendimento e com ótimas instalações. Quarto novo, amplo e muito confortável, além de bela vista do lago.
Stayed 3 nights in Nov 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic experience, every member of the hotel team were amazing.
Stayed 1 night in Nov 2024

10/10 Excellent

ederson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito bonito! Quarto bem pequeno. Os amenities muito bons, tinha até secador dyson Staff todo prestativo.
Stayed 2 nights in Oct 2024

10/10 Excellent

Meng-Han

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

無懈可擊的飯店

體驗滿分沒有話說 從入住開始、工作人員、房間整理 每一步都會預備你的一切 目前住過完全沒得挑剔的飯店
Stayed 2 nights in Nov 2024

10/10 Excellent

Jason

Liked: Amenities
Beautiful newly renovated
Stayed 2 nights in Oct 2024

10/10 Excellent

Donna

Wonderful stay at the Mandarin Lucerne

The staff are very professional, friendly and welcoming. The food is very good and the location hard to beat. A special thank you to Alexander, the concierge and Gabriele and Francesco and all the staff in the dining room. We felt very well taken care of.
Stayed 11 nights in Sep 2024

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Richard von Tscharner

Es fehlte mir nun der helvetische Einschlag. Dieses Hotel war früher ein Palace; nun ist es in der Mandarine Oriental Kette und dementsprechend hat es die schweizerische Dimension verloren. Gäste kommen aus Asien und Amerika in die Schweiz… Aber hier spricht niemand mehr schweizer Deutsch und die wunderbaren Gemälde der Schweiz sind zum Teil versteckt und sollten, ganz im Gegenteil, den lokalen Charakter zum Ausdruck bringen. Auch im MO Restaurant findet man kaum etwas schweizerisches. Das Personal ist in der Regel gut, zum Teil sehr gut (Rezeption & Concierge und Valets).
Stayed 2 nights in Sep 2024