Luzancy Hotels

"Staff were lovely. Hotel is close to Disney. The problem is that it's not very ADA accessible and the rooms were not maintained well. The TV barely worked and the showers were not great. If I didn't have a wheelchair it would have been better."

"Not what was expected a little older hotel food was terrible not staff not helpful overpriced."

"We are Disney enthusiasts (having grown up in SoCal with annual passes and stayed at many Disney hotels). That being said, we have high expectations. The NY Marvel hotel in Paris was nice but a bit disappointing. Both the pool and the gym were closed during our stay, the handheld shower head broke and was not fixed during our stay and the coffee at breakfast was bitter and disgusting. Overall, the hotel was very nice, conveniently located, very clean and the staff super friendly. It was the cumulative effect of a few smaller problems that made our stay less than magical. "

"Vraiment trop bruyant. Des portes qui claquent toutes la nuit. Nous avons très mal dormi "

"Staff were pleasant and helpful. When we checked in, our bathroom room had what appeared to be menstrual blood on the seat. Also, around 10:30 PM, a random man entered our locked room. When we asked what he wanted, he had toilet paper under his arm and offered it. Not a good experience, sadly."

"The hotel and room were perfect for a stay with young kids. A short walk to the parks, there’s a shop and cafe on site as well as the restaurant and bar. The rooms are basic but have everything needed and my kids loved the Cars theme. Staff were very friendly. We’ve previously stayed at the Cheyenne hotel, but found little difference between quality of the rooms so we’ll definitely choose Santa Fe again given the price difference. "

"Shuttle bus was helpful. Outdoor play area was good for the children. Unpleasant smell on arrival at the reception area of the hotel. Definite wear and tear and a bit of TLC needed. Cleanliness was not good enough. Cobwebs all around the ceiling where it met the wall. Cutlery at breakfast was often dirty. Even when asked staff to clean table, didn't move any items on table and did a half hearted job. My daughter couldn't sleep the first night because she kept getting bitten. She was originally trying to sleep in the additional bedroom with bunk beds but had to come into the main room. For me, it did not represent value for money. We have stayed in cheaper 5* hotels that were far more luxurious. You basically pay for the proximity to Disneyland- this gives premium prices for a less than average quality. Breakfast was limited. My daughter's barely ate. The changing rooms for the swimming pool were closed. We were told a towel would be provided. We were given a tiny hand towel which didn't fully fit around an adult body, having to get from the pool back to our room with very little coverage."

"The room was very basic and tired. Cracked floor in places too which was a bit dangerous for the children. It was clean though and beds were comfortable. The rest of the resort was good and we were pleasantly surprised by the quality of the buffet."

"Amazing, huge villa x"