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Reviews of Málaga Premium Hotel

3 out of 5
Málaga Premium Hotel
Calle San Juan, 11, Málaga

Reviews

8.8

Excellent

Rating 10 - Excellent. 244 out of 446 reviews" "
Rating 8 - Good. 147 out of 446 reviews" "
Rating 6 - Okay. 33 out of 446 reviews" "
Rating 4 - Poor. 13 out of 446 reviews" "
Rating 2 - Terrible. 9 out of 446 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ezra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful !
Stayed 4 nights in Apr 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very centric with a friendly staff. Antonio was excellent host.
Stayed 1 night in Apr 2024
Response from Premium Team on 28 Apr 2024
Dear Jorge, Thank you for choosing to stay with us! We are thrilled your stay was fantastic.It was our pleasure to have you with us! Until next time.

6/10 Okay

KATHERINE

Travelled with partner
Liked: Cleanliness, staff & service
Very central location. Rooftop bar is great. Downside is it can be a little noisy. No air con or fan in room, bed was nice but nothing special. Shower was modern.
Stayed 7 nights in Apr 2024
Response from Premium Team on 16 Apr 2024
Dear Katherine, thank you for settling in so nicely with us, enjoying our rooftop and central location in Málaga city. Come back to see us again!

10/10 Excellent

Ritika

Liked: Cleanliness, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Premium Team on 8 Apr 2024
Thank you Ritika.Looking forward to welcome you back in Málaga.

10/10 Excellent

maja

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, next to shopping, bars, restaurants. Great rooftop bar!
Stayed 2 nights in Mar 2024
Response from Premium Team on 1 Apr 2024
Dear Maja, Thank you so much for taking the time to share your experience with us.It was our pleasure to have you with us! Until next time.

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel! My only issue is that they should upgrade A/C units.
Stayed 2 nights in Mar 2024
Response from Premium Team on 27 Mar 2024
Dear Rolando, It was our pleasure to have you with us! Until next time!

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Attentive staff!
Stayed 1 night in Feb 2024
Response from Premium Team on 16 Feb 2024
Dear Molly, thanks so much for your review!We hope you'll stay with us again soon

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel - very modern and chic in the old part of the city. The property has a stunning terrace on the 5th floor.
Stayed 2 nights in Feb 2024
Response from Premium Team on 6 Feb 2024
Dear Ekaterina,Thanks so much for your review! It's great to know you appreciated our rooms , location, terrace... We hope you'll stay with us again soon.All the best.

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located, in a quiet pedestrian area. The staff were so helpful. Breakfast was fantastic.
Stayed 2 nights in Feb 2024
Response from Premium Team on 6 Feb 2024
Dear Jonathan, We're delighted your time at Málaga Premium Hotel was so wonderful.We look forward to welcoming you back in the future. Warm regards

10/10 Excellent

Ericka G.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service in the reception and restaurant was great!
Stayed 2 nights in Feb 2024
Response from Premium Team on 6 Feb 2024
Dear Ericka, thank you so much for taking the time to share your experience with us. It was our pleasure to have you with us! Until next time!

8/10 Good

Kerri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Premium Team on 27 Mar 2024
Thank you Keri!

2/10 Terrible

Melanie

Stayed 3 nights in Dec 2023

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location and a lovely rooftop bar to enjoy. Breakfast good and with flexible options. Staff friendly and helpful. Only concern was that the room was quite chilly and there was no spare / additional blanket available
Stayed 1 night in Jan 2024
Response from Premium Team on 6 Feb 2024
Dear Peter, Thanks so much for your review! It's great to know you appreciated our rooms , location, terrace... We hope you'll stay with us again soon.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Premium Team on 22 Jan 2024
Dear Karen, thanks so much for your review!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very professional and friendly staff
Other than the shower which flooded the bathroom floor every day, our room was a decent, clean and comfortable place. The hotel staff were all accomodating and friendly. Antonio at 5he reception made sure we were well cared for. Breakfast was perfect size and tasty, albeit not much variety. The rooftop bar was a lovely place to end our evenings.
Stayed 5 nights in Jan 2024

10/10 Excellent

Malin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly & stylish boutique hotel
Nice & stylish boutique hotel. Perfect location in the old town. Friendly welcome. Room nice, spacious and clean. Also enjoyed to roof top bar!
Stayed 3 nights in Jan 2024
Response from Premium Team on 16 Jan 2024
Dear Malin,Thank you for taking part of your time to share your review about Málaga Premium Hotel. It is an honor to know that we could offer you a full experience. Looking forward to see you soon. Regards

8/10 Good

Claire

Stayed 3 nights in Jan 2024
Response from Premium Team on 16 Jan 2024
Thank you Claire

6/10 Okay

hernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Very poor quality of toiletries and bathroom utensils
Stayed 4 nights in Dec 2023
Response from Premium Team on 16 Jan 2024
Dear Hernando, thank you so much for taking the time to tell us how the stay was. It was a pleassure to host you with us. We take note about your comment about x to try to improve it. Your sugestions are very important to us and help us to continually improve. Greetings from all team.

10/10 Excellent

Ivona

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel, friendly staff, walkable location. We had a room with balcony, the view of the San Juan church tower was amazing.
Stayed 1 night in Dec 2023
Response from Premium Team on 31 Dec 2023
Dear Ivona, we're delighted your time at Málaga Premium Hotel was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city.We look forward to hosting you again soon for another excellent experience!

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again
Great location, great rooms, excellent staff. Breakfast was amazing as well
Stayed 1 night in Dec 2023
Response from Premium team on 31 Dec 2023
Dear Valerie,Thanks so much for your review! It's great to know you appreciated our rooms , location, staff... We hope you'll stay with us again soon ;) All the best,

10/10 Excellent

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern friendly breakfast good right in centre of malaga
Stayed 2 nights in Dec 2023
Response from Premium Team on 31 Dec 2023
Greetings Claire, Thank you for settling in so nicely with us, enjoying our breakfast and central location in Málaga city. Come back to see us again!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,friendly and central.
Stayed 1 night in Dec 2023
Response from Premium Team on 26 Dec 2023
Dear Michael, thank you very much for choosing us and for sharing your experience with us.We hope you enjoyed Malaga.All the best.

10/10 Excellent

Zai

Stayed 2 nights in Nov 2023
Response from Premium Team on 26 Dec 2023
Thank you Zai!

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The “Front” of the hotel or rather obscured, everything else was quite nice.
Stayed 1 night in Nov 2023
Response from Premium Team on 7 Dec 2023
Dear Rick, Thank you so much for your comments, moreover for taking the time in sharing your experience!

10/10 Excellent

ASA, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very friendly and kind! Also loved the room layout. It’s located in a very convenient location and El centro mercado de atarazana was only blocks away. I went there every morning and enjoyed their fresh foods and drinks! Highly recommend!!!
Stayed 5 nights in Nov 2023
Response from Premium Team on 18 Nov 2023
Dear Asa, Thank you so much for taking the time to share your experience with us.We are really pleased to see that our staff was able to help make your trip to Málaga perfect! Thank you for mentioning our excellent location. We look forward to welcoming you back in the future.

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was amazing. Rooms are very clean. Location is excellent. Would stay here agaib.
Stayed 1 night in Nov 2023
Response from Premium Team on 15 Nov 2023
Dear Stephen, Thank you so much for taking the time to share your experience with us.We are really pleased to see that our staff was able to help make your trip to Málaga perfect! Thank you for mentioning our excellent location. We look forward to welcoming you back in the future.

2/10 Terrible

Orlando

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The building only has air in the lobby. The rooms is closed the cool air. The citi was warm this day. The bathroom wasn’t cleaned.
Stayed 1 night in Nov 2023
Response from Premium Team on 18 Nov 2023
Dear Orlando, thank you for choosing us as your accommodation in Malaga.That you have the best experience in our hotel is our maxim, so we are sorry for not having met your expectations. As we informed you, the air conditioning was in heat mode and you only had to turn it off to cool the room.We are sorry that you did not feel comfortable and we hope to be able to offer you a better stay in the future.Best regards.

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service
This hotel is centrally located but is in need of some TLC. There are holes in the restaurant floor, the bathrooms are very dated; all walls are painted dark grey so it’s very gloomy inside. The restaurant is only open at the weekend for dinner whilst the ‘fine dining’ restaurant is open maybe once a month for a limited number of guests. The biggest issue with this property is the roof terrace. It’s open every day and is extremely popular with locals. The noise is dreadful with screaming and shouting on one occasion until 3.00 am in the morning. On the plus side, the staff are very pleasant and the hotel is clean.
Stayed 7 nights in Oct 2023
Response from Premium Team on 8 Nov 2023
Dear John, thank you very much for staying with us and for sharing your experience.We are glad to hear that you enjoyed Malaga from our central location.We are sorry to hear that your stay was not as good as it should have been. We take your words very much into account to continue improving our services. We apologise for the inconvenience.We hope you enjoyed the city and that you have a nice memory.Best regards

8/10 Good

helen c

Stayed 1 night in Nov 2023
Response from Premium Team on 6 Nov 2023
Dear Helen, thank you for choosing us

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Premium Team on 3 Nov 2023
Thank you for choosing us.

10/10 Excellent

DOMINGO

Stayed 2 nights in Oct 2023
Response from Premium Team on 3 Nov 2023
Muchas gracias Domingo

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Oct 2023
Response from Premium Team on 1 Nov 2023
Dear Guillermo, thank you for choosing to stay at our hotel and for sharing your review

10/10 Excellent

Ed

Stayed 4 nights in Oct 2023
Response from Premium Team on 29 Oct 2023
Dear Ed, thanks for your visit.

8/10 Good

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking wasn't the easiest. Having said that this is not unique to Malaga. We had to turn around the hotel area three times to find the parking. Then we had to move the car to the public parking that the hotel have a contract with. It was frustrating. Then we met Esperenza at the reception. A kind smart proffessional that made us feel good since she knew how fustrating it is. Esperenza attitude is the best medicine to our frustration. Thank you Esperenza for everything and keep up the good work
Stayed 1 night in Sep 2023
Response from Premium Team on 24 Sept 2023
Dear Joe, Thank you for taking the time to share your experience with us.We care deeply about the happiness and satisfaction of our guests; therefore, we look forward to your constructive feedback in order to help us get better at what we do. We are so pleased to see that our staff was able to help make your trip to Málaga perfect! I would love the opportunity to have you back as our guest and provide you with a stay that exceeds your expectations. We look forward to having you back! warm regards,

10/10 Excellent

Roma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Location
Fabulous location! Welcoming and helpful front desk. Clean room. Loved our outdoor balcony of our room with rolling shutters to adjust for the sun. Only wish would be to have a bit larger bed.
Stayed 3 nights in Sep 2023
Response from Premium Team on 24 Sept 2023
Greetings Roma, Thank you for settling in so nicely with us, enjoying your room and central location in Málaga city. Come back to see us again!Regards

10/10 Excellent

Ken

Stayed 2 nights in Sep 2023
Response from Premium Team on 23 Oct 2023
Thank you for choosing us Ken

2/10 Terrible

sandra, Santo domingo

Liked: Cleanliness
Disliked: Property conditions & facilities
The air condition did not work, and they expected us to stay for a discount. That is not my idea of pleasant travel. Had to move to another hotel
Stayed 2 nights in Sep 2023
Response from Premium Team on 10 Oct 2023
Dear Sandra, thank you for sharing your feedback with us. We are always looking for ways to improve our service, and your feedback is a valuable component of that process.We feel rather sad to read that. All the staff have made everything that we had in our hands to compensate this unpredictable and unusual issue and we were really sorry that it weren't enough. We deeply apologize for that and we are sorry that you were disappointed this time. Best regards.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Premium Team on 23 Oct 2023
Thank you for choosing us Michael

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Premium Team on 23 Oct 2023
Thank you for choosing us Owen

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Other malaga hotels drier
Cold, humid, damp, sticky rooms because they refuse to enable AC dry mode to save money. Hot corridors not ventilated or cooled holds heat all night even when outside cooler and transfers it to rooms. Management pretends there is language barrier and says AC is fine.
Stayed 1 night in Aug 2023
Response from Premium Team on 31 Aug 2023
Dear customer,Thank you very much for taking the time to share your experience with us.We are sorry to hear that you did not feel comfortable in our facilities. All rooms have air conditioning which can be turned down to 16º, we are sorry that this was not enough for you. Malaga is a coastal city and it is normal to feel humid. Of course, our intention is always to help you as much as possible, and in this case there was not much we could do.We appreciate your message, which we will take into account to continue improving our services.Regards.

10/10 Excellent

Adrienne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Premium Team on 24 Oct 2023
Thank you Adrienne,it was a pleasure to host you.

10/10 Excellent

Megan

Stayed 2 nights in Aug 2023

8/10 Good

Christopher Spencer

Liked: Staff & service, amenities, property conditions & facilities
This property is really centrally located in the Old Town. The locals LOVE it too! The rooftop bar is "the place to be". The main shopping area is within walking distance. The front desk crew were so helpful. In the restaraunt, well, fantastic. The Chef's tasting menu is key. The servers are very knowledgable and helped make great wine pairings. On the other hand, the rooms, while nice, are sparse and could use some additional amenities. The bathroom had no counter space. There was plenty of space in my room for a mini fridge at least to keep cold drinks. Overall, I would recommend this place to my friends.
Stayed 2 nights in Jul 2023
Response from Premium Team on 8 Aug 2023
Dear Christopher,Thank you so much for taking the time to share your experience with us.We are really pleased to see that our staff was able to help make your trip to Málaga perfect! Thank you for mentioning our excellent location. We look forward to welcoming you back in the future. Warm regards

10/10 Excellent

Jacob

Stayed 9 nights in Jul 2023

10/10 Excellent

Andrea

Stayed 1 night in Jul 2023

10/10 Excellent

Kent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very helpful service
Stayed 1 night in Jul 2023
Response from Premium Team on 26 Jul 2023
Thank you Kent!We appreciate your feedback and are glad to hear that you enjoyed your stay.Best regards

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were welcoming and friendly. The room was clean and nice to stay in
Stayed 4 nights in Jul 2023
Response from Premium Team on 24 Jul 2023
Thank you so much Allan. Its great to know that you enjoyed your stay with us.All the best.

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really just what I needed. Clean, convenient, quiet and comfortable. Seems like a decent little bar downstairs though we only tried that for breakfast. Not that you need your own hotel bar in the old town of Malaga! Staff were very obliging when we asked them to reconfigure the kids’ room to twin.
Stayed 1 night in Jul 2023
Response from Premium Team on 20 Jul 2023
Dear Benjamin, We're delighted your time at Málaga Premium Hotel was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

ARI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Stayed 10 nights in Jun 2023
Response from Premium Team on 18 Jul 2023
Thank you Ari