Exterior

Reviews of Petit Palace Plaza Malaga Hotel

4 out of 5
Petit Palace Plaza Malaga Hotel
Calle Nicasio Calle, 3, Málaga, Malaga

Reviews

9.0

Wonderful

Rating 10 - Excellent. 606 out of 1006 reviews" "
Rating 8 - Good. 322 out of 1006 reviews" "
Rating 6 - Okay. 56 out of 1006 reviews" "
Rating 4 - Poor. 14 out of 1006 reviews" "
Rating 2 - Terrible. 8 out of 1006 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nathalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very conveniently located right next to the cathedral, and yet the room was eerily quiet. Very friendly staff, clean, quiet, comfortable, excellent breakfast buffet. We were very pleased with our stay.
Stayed 1 night in Mar 2024
Response from Noelia Fernández - Experience Manager on 25 Mar 2024
Dear Nathalie,Thank you for taking the time to share your thoughts about your recent stay with us. I am delighted to that you had a thoroughly enjoyable experience, and it gives me great pleasure to read your kind words, specially about our staff, they are the ones who give our hotel its soul.It has been a pleasure to have you hosted and we look forward to see you again soon.Best regards,

4/10 Poor

Eric

Travelled with family
Liked: Amenities
The boiler was down so no hot water. No discount on the rate or any other accommodation.
Stayed 1 night in Mar 2024
Response from rebecca on 20 Mar 2024
Dear GuestThank you for taking the time to review your recent stay with us.We are happy to know that we were able to make your stay enjoyable and that our hospitality and services reached your expectations for the most part.I am sorry to read that some of our services were not up to the required standard. Your feedback really helps us to identify and improve on these areas, so I do thank you for bringing it to my attention.We hope to see you again soon in Malaga.Best regardsRebecca EvansGeneral Manager

8/10 Good

Marianella

Travelled with group
Near to all
Stayed 1 night in Mar 2024
Response from Noelia Fernández - Experience Manager on 23 Mar 2024
Dear Marianella,thank you for your review.We are delighted to see that you enjoyed the city thanks to our great locations.It was a pleasure to have you hosted and we hope to see you again soon.Best regards

10/10 Excellent

Maria Carmela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location right in the center and walkable to so much, very clean, spacious and wonderful customer service. Second Petit Palace we’ve stayed at and were impressed with both. Reliable chain to strongly consider!!
Stayed 2 nights in Mar 2024
Response from Alvaro on 11 Mar 2024
Dear Maria,First of all, I would like to thank you for trusting in us for your recent stay in Malaga.We are really happy to read that you enjoyed your stay, and above all, that you appreciated so highly the customer care received by our team.We take note of your comments and suggestions to continue to improve our service to help us to anticipate the needs of our guests.It will be a pleasure to host you again on your next visit to the city.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very close to the centre of the old town, surrounded by lots of shops, bars and restaurants. Hotel is very clean and comfortable. Huge bed. We recommend room 501 for the view of the Cathedral. Staff were really friendly and helpful. Special mention to Samuel.
Stayed 3 nights in Mar 2024
Response from Alvaro on 11 Mar 2024
Dear David,First of all, I would like to thank you for trusting in us for your recent stay in Malaga.We are really happy to read that you enjoyed your stay, and above all, that you appreciated so highly the customer care received by our team.It will be a pleasure to host you again on your next visit to the city.

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking but you need to walk to blocks to hotel in good condition also the rooms need better beds
Stayed 2 nights in Mar 2024
Response from Noelia Fernández - Experience Manager on 23 Mar 2024
Dear Maricela,thank you for leaving a comment and share your feedback with the rest of users. We are glad to see that you enjoyed your stay with us and we take a note about your comments and we will focus our efforts to improve our bedrooms to improve the confort in our guests' stay.

10/10 Excellent

sami

Stayed 1 night in Mar 2024

10/10 Excellent

Michelle Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Jose was on reception when we arrived. Such a warm welcome and very friendly character! All staff very helpful so a great experience- keep up the good work guys 👍
Stayed 1 night in Feb 2024
Response from Alvaro on 11 Mar 2024
Dear Sharon,First of all, I would like to thank you for trusting in us for your recent stay in Malaga.We are really happy to read that you enjoyed your stay, and above all, that you appreciated so highly the customer care received by our team.It will be a pleasure to host you again on your next visit to the city.

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Right in the heart of old town. Very convenient to walk through many shops and restaurants as well as the cathedral. Parking is a complete joke, so park far away and walk. Or book where they have parking.
Stayed 2 nights in Feb 2024
Response from Noelia Fernández - Experience Manager on 26 Feb 2024
Dear Dean,It has been a great pleasure for us to have hosted you during your recent stay in Malaga. We are really pleased to read that you enjoyed your stay with us and we hope to see you again soon.Kind regards,

8/10 Good

anna

The hotel was very nice. The room was small but efficient. The hotel is in a very convenient location in the pedestrian walking area. Very walkable to everything. I did not realize that breakfast was not included with the room. The €15 per person charge for breakfast was steep in view of what I ate.
Stayed 2 nights in Feb 2024
Response from Noelia Fernández - Experience Manager on 23 Feb 2024
Dear Anna,thank you for commenting on your experience at Petit Palace Plaza.We are glad you enjoyed your stay and that you were able to explore the city comfortably thanks to our fantastic location.Thank you for choosing us and we hope to see you again very soon.Best regards,

10/10 Excellent

Esther

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolute gem of a hotel. Very convenient located in the old town, close to the cathedral, museums, shops, restaurants and the beautiful harbour. The staff were so nice and helpful. Good size rooms well equipped and very clean and comfortable. Breakfast is great, with lots of choice. Cannot wait to go back.
Stayed 3 nights in Feb 2024
Response from Noelia Fernández - Experience Manager on 26 Feb 2024
Dear Esther,We are really pleased to read that you enjoyed your stay with us, and it’s always a pleasure for us to receive positive feedback like yours, especially about our staff, they are the ones who give our hotel its soul.It was a pleasure to have you hosted and we look forward to see you again soon.Best regards,

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was fine
Stayed 4 nights in Jan 2024
Response from Noelia Fernández - Experience Manager on 25 Jan 2024
Estimada Cindy,thank you very much for your review. We are delighted to see that you enjoyed your stay with us and that we exceed your expectations.It was a pleasure for us to have you hosted at Petit Palace Plaza and we look forward to see you again soon.Kind regards,

10/10 Excellent

Jose Adalid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Petit Palace Plaza Malaga it’s a clean, great staff, delicious breakfast, quiet & lovely place to rest, location it’s unbelievable great.
Stayed 3 nights in Jan 2024
Response from Noelia Fernández - Experience Manager on 26 Jan 2024
Dear Jose Adalid,thank you very much for your kind review. We are delighted to see that you spent an amazing stay with us and you were able to explore the city center thanks to our location. Do not hesitate that I will share your comments with the rest of the team that they will feel more than happy to see that they made a great job.It was a pleasure for us to have you hosted here and we look forward to see you again soon. Best regards.

10/10 Excellent

Rosemary, Essex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with perfect location for shopping and exploring all the sights of Malaga. Would definitely stay here again the next time I’m in Malaga
Stayed 2 nights in Jan 2024
Response from Noelia Fernández - Experience Manager on 18 Jan 2024
Dear Rosemary,I would like to thank you for trusting in us and choosing us for your recent stay in Malaga. We are really happy to read that you enjoyed your stay for the most part, and above all, that you appreciated so highly the customer care received by our team. Tt has been a great pleasure for us to have hosted and we hope to see you again soon. Best regards,

10/10 Excellent

Ruslan

Liked: Cleanliness, staff & service, property conditions & facilities
A very special thanks to Patricia and Jose for making my stay in Malaga such a great experience. Will again when i. Come to Malaga.
Stayed 3 nights in Jan 2024
Response from Noelia Fernández - Experience Manager on 14 Jan 2024
Dear thank you for your review. We are glad that you enjoyed yourself and that our team, especially Jose and Patri, met your expectations. I will certainly pass on your comments to them and they will be very happy to know that they have done a great job.It was a pleasure to assist you and we hope to see you very soon.Best regards,

10/10 Excellent

Livan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Petit Palace is wonderfully located on this beautiful city. The staff was professional and courteous; the breakfast was terrific and the overall accommodations were satisfactory. My family enjoyed it.
Stayed 2 nights in Dec 2023
Response from Guest Service on 13 Jan 2024
Dear Livan, we are glad that you enjoyed the hotel so much and that we met your expectations. We take note of your comments about the bathroom and will work to improve our facilities. It was a pleasure to serve you. We look forward to seeing you again. Best regards. Lourdes V. Guest Service

10/10 Excellent

Farhana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern hotel in prime location next to the cathedral and Calle Larios (malaga's main shopping street). Would definitely recommend as everything is a walkable distance so very convenient.
Stayed 3 nights in Jan 2024
Response from Guest Service on 13 Jan 2024
Dear Farhana, we are glad that you enjoyed the hotel so much and that we met your expectations.It has been a pleasure to have you hosted at Petit Palace Plaza and we look forward to see you again soon. Best regards. Lourdes V. Guest Service

10/10 Excellent

sasan

Stayed 4 nights in Dec 2023

10/10 Excellent

Hemant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of Old Town and walking distance to most of the attractions and the dining district. Great choices for breakfast and Rooms were clean. We were 4 people and the top bunk bed in the corner gets stuffy. Other than that an excellent place to stay
Stayed 3 nights in Dec 2023
Response from Noelia Fernández - Experience Manager on 6 Jan 2024
Dear Hernant,Thank you very much for choosing us for your visit to Malaga and for leaving us a comment about your stay. We are glad that both the location and the breakfast were to your liking and we are sorry that you were not satisfied with the bunk beds in the room and please do not hesitate to let us know your comments and we will continue working to offer the most pleasant stay possible to our customers. Thank you again and we look forward to welcoming you again on your next visit to Malaga. Best regards,

10/10 Excellent

maxwell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, room a little small but perfect for one or two nights. My only criticism is that the air conditioning wasn't working, and the rooms were quite warm even in December. Everything else was great!
Stayed 1 night in Dec 2023
Response from Noelia Fernández - Experience Manager on 26 Jan 2024
Dear Edward,thank you very much for your review. We are glad to know that you enjoyed your stay with us and that we exceed your higest expectations.We take notes about your comments of the air conditioning and we will check and solve it as soon as possible.Thank you for choosing us and we hope to see you again soon.Best regards,

10/10 Excellent

Shyam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Siobhan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Eleanor

Stayed 4 nights in Dec 2023

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023

10/10 Excellent

Glenn

Stayed 1 night in Dec 2023

6/10 Okay

sameena

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given a room which should have been a storage closet. Extremely dark with a copper pipe and huge pillar in an Extremely tiny room. We were there for thankfully 1 night only otherwise would have been impossible to stay there. The location though is wonderful.
Stayed 1 night in Dec 2023
Response from rebecca on 11 Dec 2023
Dear GuestThank you for taking the time to review your recent stay with us.We are happy to know that we were able to make your stay enjoyable and that our hospitality and services reached your expectations for the most part.I am sorry to read that some of our services were not up to the required standard. Your feedback really helps us to identify and improve on these areas, so I do thank you for bringing it to my attention.We hope to see you again soon in Malaga.Best regardsRebecca EvansGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean comfortable room and excellent breakfast buffet
Stayed 1 night in Dec 2023
Response from Noelia Fernández - Experience Manager on 10 Dec 2023
Dear guest,thank you very much for your review. We are delighted toknow that you enjoyed your stay with us and that the staff, cleanliness and breakfast met your highest expectations.Thank you for choosing us and we look forward to see you again soon.Best regards,

6/10 Okay

Claire

Stayed 3 nights in Nov 2023
Response from Rebecca on 1 Jan 2024
Dear guest. Thank you for taking the time to review your recent stay with us. We hope to see you again soon in Malaga. Best regardsRebecca EvansDirectora

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Central location, staff were excellent, always on hand to help if required. Walking distance to all central areas of interest.
Stayed 5 nights in Nov 2023
Response from Noelia Fernández - Experience Manager on 18 Feb 2024
Dear David, thank you very muchfor your review. We are glad to see that yuo enjoyed your stay with us and our staff met your highest expectations.it was a pleasure to assist you and we look forward to see you again in your next visit to Malaga. Kind regards,

10/10 Excellent

Bertil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Keith

Business traveller
Liked: Cleanliness, staff & service
Centrally located and lovely team. Room was incredibly small, difficult to get round the bed due to lack of space.
Stayed 2 nights in Nov 2023
Response from rebecca on 1 Dec 2023
Dear Guest,Thank you for taking the time to review your recent stay with us.We are happy to read that you enjoyed our fabulous location and sorry if you found the room to be too small.We look forward to welcoming you again in a room that best suits your requirements.Best regardsRebecca EvansGeneral Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly/helpful staff, excellent buffet breakfast, convenient location
Stayed 1 night in Sep 2023
Response from Noelia Fernández - Experience Manager on 5 Nov 2023
Dear George,thank you very much for your comment. We are glad that you enjoyed your stay with us and that your experience in the city has met your wishes.We hope you have fulfilled your expectations and would like to stay again at Petit Palace Plaza on your next visit to Malaga.Greetings from

10/10 Excellent

george

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location friendly staff
Stayed 3 nights in Oct 2023
Response from Noelia Fernández - Experience Manager on 31 Oct 2023
Dear George, thank you for your review.weare glad to read that you have enjoyed your stay and that the hotel staff has met your high expectations.Tank you for choosing us, it has been a pleasure to have you hosted at Petit Palace Plaza.Best regards,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location unbeatable
Wonderful trendy hotel in an absolutely unbeatable location. Shops, restaurants, coffee bars, cathedral...all the hot spots within a short walk. Oh, and the beach too. You'll need Google maps from the station or taxi drop-off as the hotel is in the precincted area.
Stayed 3 nights in Oct 2023
Response from Noelia Fernández - Experience Manager on 23 Oct 2023
Dear Andrew,thank you very much for sharing your experience with us and with the rest of users.We are delighted to see that you enjoyed your stay and that we met your highest expectations. I am proud to read that customers leave the hotel with such a beautiful memory.Thank you for your beautiful words. It was a pleasure to help you and we look forward to seeing you again at Petit Palace Plaza.Best regards,

10/10 Excellent

April Susan

Stayed 3 nights in Oct 2023

2/10 Terrible

aula

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My Dior handbag that’s costs $4,000 USD was stolen from this hotel. They promised they would show me the camera footage but then refused to. They did nothing to compensate or put in effort to investigate this matter. I walked in with full trust in this hotel. From the beginning the AC wasn’t working, the safe box didn’t lock properly and we had to change the card keys to the room bc they didn’t work a few times. Beware of this hotel. I was robbed.
Stayed 6 nights in Oct 2023
Response from rebecca on 21 Oct 2023
Dear Guest, Thank you for taking the time to review your recent stay with us. We would firstly like to apologise for any inconveniences that ocurred during your stay with us regardng the AC and the key cards, which where repaired once you notified us at the front desk. Unfortuntately we were not aware that your saftey box was not working during your stay, otherwise we would have tried to fix it or offer you the usage of the saftey box at the reception desk. Regarding your bag, as mentioned we are extreemly sorry if this bag is missing, and after having investigated the key registers into your room and watching the CCTV images, unfortunately have not been able to find any incriminating actiones that could have caused this loss. As we mentioned, we are very sorry, but we cannot share any of the CCTV images with you because of the Personal Data Protection Law that impedes this. Again we are very sorry that you were not able to fully enjoy your stay with us, and remain at your entire disposal for any further assistance you may require regarding this matter. Yours sincerley, Rebecca Evans General Manager Petit Palace Plaza

8/10 Good

Dena

Stayed 2 nights in Oct 2023

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff always very helpful
Stayed 1 night in Oct 2023
Response from Noelia Fernández - Experience Manager on 18 Oct 2023
Dear Valeria,thank you very much for choosing us for your stay in Málaga.We are glad to know that you enjoyed your stay with us and that we met your expectations.Thank you for your review and we hope to see you again very soon.Best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located, friendly staff.
Hi. This was our first time to stay in Malaga. The hotel is perfectly situated with great breakfast and friendly staff. Although is was a business trip I’d definitely return to enjoy the area more. If you need a taxi, order it through reception and they park in the square - just around the corner.
Just off main shopping street
Stayed 2 nights in Oct 2023
Response from Noelia Fernández - Experience Manager on 7 Nov 2023
Dear guest,thank you so much for your review. I am delighted to that you had a thoroughly enjoyable experience, and it gives me great pleasure to read your kind words. thank you for choosing us and we look forward to see you in your next visit to the city.Best regards,

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing the whole staff was amazing specially Jose
This is what i call a people Hotel the whole staff is incredible they go out of there way to please you .plus the Hotel is located in the center you have everything you need and i mean everything in just a few stepes from the Hotel. And specially i would like to thank Jose Angel for treating us as family. I could say i will come back again . Thank you for making our vacation the best.
Stayed 7 nights in Sep 2023
Response from Noelia Fernández - Experience Manager on 5 Oct 2023
Dear Richard,thank you very much for your review. We are really pleased to read that you enjoyed your stay with us, and it’s always a pleasure for us to receive positive feedback like yours, specially regarding the service provided by our staff! Do not hesitate I will share with them your kind comments because undoubtedly your words will encourage them to continue to show our passion for our work.It has been a pleasure tohave you hosted at Petit Palace Plaza and we look forward to see you again soon. Best regards,

10/10 Excellent

Lc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay
Very enjoyable good standards and polite staff recommended
Stayed 2 nights in Sep 2023
Response from Noelia Fernández - Experience Manager on 29 Sept 2023
Dear guest,thank you so much for your review. We are glad to know that you enjoyed your stay with us and we appreciate a lot your kind comments about our staff.It has been a pleasure tokave you hosted and we would love to see you again soon.Best regards

10/10 Excellent

nicole

Stayed 3 nights in Sep 2023

10/10 Excellent

nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Sep 2023
Response from Noelia Fernández - Experience Manager on 5 Oct 2023
Dear Nicole, I would like to thank you for trusting in us and choosing us for your recent stay in Malaga, it has been a pleasure to have you hosted at Petit Palaca Plaza.We are glad to know that you enjoyed your stay with us and our amazing location helped you to explore the city.Thank you again and we would like to see you again soon.Best regards,

10/10 Excellent

Jan Inge

Stayed 2 nights in Sep 2023

8/10 Good

Alan, stockport

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
hotel was good in convenient spot for restaurants and shop receptionist s were very nice and helpful. Breakfast was good also cooked and other items were available.
Stayed 1 night in Sep 2023
Response from Noelia Fernández - Experience Manager on 26 Sept 2023
Dear Alan,We are really pleased to read that you enjoyed your stay with us, and it’s always a pleasure for us to receive positive feedback like yours, specially regarding the service provided by our staff! Do not hesitate I will share with them your kind comments.Thank you for choosing us and we look forward to see you again soon.Best regards,

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant stay
We stayed for 3 nights to explore Malaga and were pleased with our choice. The hotel is very central. The room was modern, clean and well presented. Breakfast was very good with plenty to choose from. The staff were all very friendly and pleasant - nothing was too much trouble. We would thoroughly recommend this hotel.
Stayed 3 nights in Sep 2023
Response from Noelia Fernández - Experience Manager on 26 Sept 2023
Dear Ray,thank you very much for sharing your stay with the rest of users.It’s great to get such positive feedback and to know that our efforts are appreciated by our guests and that we were able to exceed your expectations!Thank you for choosing us too and we hope to see you again in your next visit to Malaga.