A very welcome friendly atmosphere at the hotel. Very helpful and informative about the surrounding area. The hotel room was beautiful . Lots of room with a large balcony and lovely view. The room was updated but had retained some old world charm. The bed was large and comfortable.The town was off the main road and within easy walking distance. It was very quaint with lovely shops and restaurants. The beach was close but was slightly rocky so beach shoes are helpful.

The hotel is beautifully designed and maintained. The staff is wonderful and very helpful. The location was quite a shock as the hotel is situated in a 2 km stretch of restaurants, souvenir shops, and noisy clubs across from the beach. We would have preferred a quaint setting in the Old Town.

We were very pleased with this hotel at the center of Heraklion. We had a balcony to overlook a plaza and churches, there were tons of restaurants, bars, cafe's, stores and bus stops just a few minutes' walk, and it was very close to the downtown area. Even parking was not bad - we found a 24-hour public parking close by. Our room was cozy and quiet with a large bed, and a clean bathroom that had no water leak (happens often in abroad). The staff were nice and helpful We tried the restaurants they recommended and we liked all of them. The only thing was the quality of breakfast served by the "Hacienda" cafe in the hotel building. The food in buffet was mostly dried and cold including coffee probably because they are prepared all at once. Well breakfast came "free", but we usually understand that it is included in the hotel fee. Anyways, besides that our stay was wonderful. We will definitely go back there.