Manila Hotel Guide - Mall of Asia Arena hotels in Manila, Philippines.

"Good ambience, expensive buffet looked delicious, close to MOA, quiet though small room, nice shower but BYO wash cloth. Bellman very late for checkout. Shuttle pickup never showed, so we took Uber."

"The staff was very accommodating and kind during our stay. I requested an early check-in because my mom had just undergone surgery, and although check-in was officially at 2 PM, they allowed us to check in at 1:30 PM, which we truly appreciated. However, when we entered the room, the AC was not working. Maintenance came to try and fix it but unfortunately couldn’t, so we had to wait around 30 minutes before being transferred to another room. My mom was already very exhausted from her recent surgery, so the extra waiting and moving rooms was difficult for her. The next day, housekeeping cleaned in the afternoon, but the service felt incomplete. Some trash was left behind, and the room did not seem fully serviced as expected. Overall, I appreciate the staff’s effort and kindness, especially with accommodating our situation, but there is definitely room for improvement with room maintenance and housekeeping services."

"Breakfast is delicious, i will recommend this to all the reader's and try Kingsford Hotel Manila Bay."

"Beautiful hotel, very friendly staff. So convenient to be connected to the biggest mall in the Philippines."

"First and foremost, I do love Heritage Hotel Manila. I recommend it a lot with my friends and families, but this time around I just have a few mishaps that can be improved: 1. I know that the Hotel is quite old. As a solo traveller this time around for at least two nights, I wish I requested a room closer to the elevator - mine was near the end of the third floor hallway, I was so scared. Especially at night time - the halls are dimly lit. 2. While I was napping midday, the staff rang the doorbell unexpectedly, because they think that I should have been checked out that day, even though my booking was still good for one more night. Another anxiety inducing event. After that I am on guard mode the whole time, so hard to get a good night sleep. I wish they could call on the phone first before showing up unannounced. Also, I wonder if I was not in the room, would they have just charged me? With all that said, I would still come back due to airport proximity and the free shuttle to MOA. I will just make sure that I am with someone and not as a solo traveller. Overall, staff are lovely and accomodating."

"Poor customer service."

"Good location and good beds"

"Location is convenient to malls, restaurants and the airport. Atmosphere is good. Friendly and helpful staff. Rooms: Fairly spacious. It needs a proper update. For example, the bathroom doors needs to be freshened up. It’s looking filthy already. The grouts on the shower tiles are looking dirty already. The bench cushions have stains on both rooms we stayed in two separate bookings. Breakfast: it was okay which they provide more options for the price they charge. Value: you are paying for location. If you want a more cleaner rooms, this is not your place especially if you are here for a vacation from other countries like Canada where cleanliness is normal. Overall, it was an OK stay for an overnight or two nights max in my humble opinion."

"The hotel was in perfect location, easy access to to shopping centers, groceries and other public attractions nearby. Our room had a Manila bay view, so clean, furnished elegantly. Staff from checking in to housekeeping was very accommodating and professional. Restaurants inside the hotel had variety of choices to choose from buffet to sit down dinner. Overall the hotel and casino definitely highly recommended!"