Cartagena Hotel Guide - Mall Plaza El Castillo hotels in Cartagena, Colombia.

"Ermita is a gem in Cartagena "

"The property was amazing. Everyone was so very helpful and kind. I felt very welcomed and enjoyed my time there."

"This Hotel is very clean rooms and showers(cleaning girls Erika and Ludys) thank you. The room and shower very comfortable and clean. The breakfast was good and the staff is very accomodating and friendly especially Fabian, Christian, Tania and Ericka. The checking and out was easy, the boys at the front desk very friendly especially Juan Vicente and Jhoel Wiches...The hotel is right in front of Castillo San Felipe which is a nice view, however y you want to be close to the city center, this place is far and have to get taxies all the time. So this was a down side...location..is not central to the city center. I liked side seeing the city which it has a lot of hystory and colonial style however if you like the beach this is not a place gor pretty beaches..since the Magadalena River mixes wirh the Sea Water and it is like muddy beach. It is a Happy and Pintorest City with a lot of food tasting and party at night."

"Outstanding accommodations, house keeping, staff, restaurants, breakfast, and will stay at this hotel on our next visit "

"The room was very modern and felt like home. The staff was pleasant, and the rooftop bar/pool is to die for. Will definitely be back."

"My stay at Mood Matuna was amazing and made my birthday trip feel perfect. Before I arrived, Maria, Daniel, and the rest of the staff communicated with me through WhatsApp and helped with transportation, decorations, breakfast, excursions, dinner reservations, water, ice, and the sunset cruise. They answered every question with patience and kindness and never made me feel like I was asking too much. The birthday decorations were beautiful and looked even better in person. The balloons, flowers, rose petals, candles, wine, and birthday numbers made the room feel so special and were perfect for pictures and videos. I appreciated how clearly they explained the decoration package, pricing, and what was included. They even worked with my arrival time so I could create content. The room was cleaned and reset perfectly every day, and the free breakfast was really good. The staff was helpful, from bringing breakfast to the room when we were rushing to an excursion to helping with towels, water, and ice. The location was perfect, close to restaurants, nightlife, shopping, excursions, and tourist spots. Everything felt easy to get to. My only negatives were no elevator to the suite, and the pool jets were broken until the last day. Even with that, I recommend this hotel and would book here again. Thank you to Maria, Daniel, and staff for making my birthday so special. I’ll also be posting a full TikTok review with room views, decorations, excursions, and pictures @biglexdrafts."

"Soy Alexandra de Ecuador instalaciones limpias, excelente ubicación,tienen un rooftop lindo Felicidades hotel volveré pronto !!"

"Staff is very attentive, rooms are very nice and the property is well maintained. Healthy food options, prompt room service"

"The staff was extremely nice, patient and helpful. The room was nice. It was cleaned everyday. Breakfast was included and was very complete. Loved it. We went up on the terrace several times (furniture needs pillows) and used the small, yet sufficient pool. The hotel is very conveniently located. A busy street does run in front of it, so if you’re sensitive to noise, it may bother you, but it did not bother us. We slept really well in our king size bed. "