Cartagena Hotel Guide - Mall Plaza El Castillo hotels in Cartagena, Colombia.

"The staff was excellent. Everybody made sure you feel good and enjoy your stay. The location was perfect. Easy access to everything. I would definitely recommend it. "

"Didn’t have time to go to the gym, all the personal was kind and very cordial "

"My experience at this hotel is not pleasant. The room is quite different from the picture. We got a room with such layout and the first night the sheets were not clean. The restroom is completely dark at night. The service was good and they send things we need. However, my friend asked for coffee and they told us to get some coffee at the restaurant and charged one cup 3 dollars. They have coffee machine and can make coffee, but I do not understand we got charged for the bad coffee in the restaurant area. Also, we booked at Expedia and every night the price is more than normal price on Expedia. They explained it was because of the algorithm. We checked the prices for the future days, but it shows that we were overcharged and they refused any refund. Overall, we felt that we were cheated. The location is good but it is not worth the money at all. We never got the free wine it says on Expedia website."

"This hotel is 10000/10. Location was perfect. Getsemani is right out the back door, if going to Rosario islands the port is across the street as well as the walled city and La Torre Del Reloj. The rooftop bar, food and view were excellent. The hotel was clean, cute and had a great breakfast buffet or you could order from a menu at the table. We received exceptional service and care from Luis Alfonso. He assisted us with everything from restaurant recommendations to booking us a taxi at 4 am for our early flight. I cannot say enough great things about Luis or GHL Arsenal. You will not regret staying here. If we were to come back to Cartagena we would stay here again. The concierge also booked us a Rosario island tour of our choice and the boat was big, beautiful and most importantly very safe. Compared to the boats used when booking tours through street vendors or the shops in town. Highly recommend booking with the hotel directly. "

"The quality of the room in its materials and furnishings is outstanding. Staff if kind and cordial. Location is great Will come back "

"Place is decent. Location is really good. Breakfast is included and decent and simple. However there’s no wifi in my room and if I need to use wifi I’d have to go outside which is hot and humid and dark since they turn off the flights on the hallways after 11pm. The shower was not good as the water coming out is not balanced only 2 holes on the entire shower head has water coming out. One of the outlet is broken as well in the washroom. Overall it was a survivable experience but not a good restful experience for me "

"Truly lovely and fabulous hotel. Entire staff committed to ensuring guests have a wonderful stay. Hotel is magnificent and tremendously well maintained. Breakfasts are very delicious as are all the meals. Truly a 5 star experience."

"Excelente boutique hotel at the sea side, only about 2km away from the city center. Very good breakfast buffet with daily variety of chef made little pastries and deserts. Only 2 things missing were a bidet and the ventilator in the bathroom (was there but didn't work). But no big thing. Overall stay was great!"

"La mejor hubicacion"