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Reviews of Elba Sunset Mallorca Thalasso Spa

4 out of 5
Elba Sunset Mallorca Thalasso Spa
Carrer Torrenova 25-27, Calvia, Illes Balears

Reviews

9.0

Wonderful

Rating 10 - Excellent. 128 out of 225 reviews" "
Rating 8 - Good. 75 out of 225 reviews" "
Rating 6 - Okay. 15 out of 225 reviews" "
Rating 4 - Poor. 6 out of 225 reviews" "
Rating 2 - Terrible. 1 out of 225 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Earnest Lemone, san diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sky Pool. The sea view...worth the extra.
Stayed 6 nights in Jan 2024
Response from Cristina Partida - Deputy Manager on 24 Mar 2024
Dear Earnest, Thank you very much first of all for your time and for your excellent review. We are delighted to see that we have been able to meet your expectations, and we are pleased that you have also highlighted the wonderful view from the Hotel. Thank you again, and we look forward to welcoming you back very soon. Kind regards,

8/10 Good

Adam Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Valeri, Richmond Heights

Stayed 3 nights in Sep 2023
Response from Jorge B - Elba Sunset Mallorca Front Desk Manager on 24 Oct 2023
Dear Valeri,Thank you very much for have chosen us to spend your last stay in Mallorca!We are so pleased to confirm that you have enjoyed and we really appreciate that you offered us the best rating through Expedia.Hope we can welcoming you in the near future,Kind regards,

10/10 Excellent

KATRINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to vacation
Stayed 3 nights in Aug 2023
Response from Jorge B - Elba Sunset Mallorca Front Desk Manager on 27 Aug 2023
Dear KatrinaThank you very much for your time on reviewing your stay and for your excellent rating!We are so delighted to confirm that you have enjoyed with our Hotel services and facilities, so we look forward to welcome you in the near future.Kind regards,

6/10 Okay

Ali

Disliked: Staff & service
Stayed 4 nights in Aug 2023
Response from Jorge B - Elba Sunset Mallorca Front Desk Manager on 16 Aug 2023
Dear Ali,Many thanks first of all for have chosen us to spend your holidays in Mallorca.We are really sorry to hear that you did not enjoy the experience in our to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.Hope we can welcoming you very soon,Kind regards

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Jorge B - Elba Sunset Mallorca Front Desk Manager on 16 Aug 2023
Estimado Antonio,Muchas gracias en primer lugar por su tiempo y por su excelente puntuación.Estamos encantados de confirmar que pudimos cumplir con sus expectativas, y que hayan podido disfrutar de su estancia en nuestro Hotel.Confiamos en poderles dar la bienvenida de nuevo muy pronto,Un cordial saludo,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Jorge B - Elba Sunset Mallorca Front Desk Manager on 10 Aug 2023
Dear guest,Many thanks for have chosen us to spend your holidays in Mallorca and for your excellent rating!We look forward to welcoming you very soon,Kindest regards,

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly Beautiful!
Absolutely amazing hotel! The amenities are awesome, with two pools, a spa, and a fitness center over looking the water. It's also within walking distance to many bars and restaurants. Our only complaint was the AC seemed to have trouble reaching temp, but overall this hotel was beautiful.
Stayed 2 nights in May 2023
Response from Jorge B - Elba Sunset Mallorca Front Desk Manager on 11 Aug 2023
Dear Morgan,Thank you very much for your time on writing your review and for you excellent rating!We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Hotel.We look forward to welcome you in the near future,Kind regards,

10/10 Excellent

Kathleen Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

10/10 Excellent

Tomaleshia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I came for my birthday celebration 17 Feb. The view is amazing, the spa treatment was awesome and the restaurants were not just convienant but the food was good as well! The assistance given with requesting a Taxi was great and how fast they arrived! I would have like to see a gift shop there and the ability to purchase things like contact solution or tylenol. I have already recommended Elba to so many of my fellow Soldiers and Friends. Absolutely a relaxing getaway. I love Elba Sunset Mallorca Thalasso Spa
Stayed 3 nights in Feb 2023
Response from Andrea Rodríguez - Directora on 28 Feb 2023
Thank you for sharing your feedback on your recent holiday with us, our main objective is to ensure that we continue to provide unforgettable experiences for our guests and your comments help us to do this. We appreciate the time you have taken to share your feedback and constructive comments.We look forward to welcoming you back very soon.

8/10 Good

Sophie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Fab family hotel
Fabulous family hotel, lovely pool area, wonderful views, comfortable beds and a great breakfast. Food at The Bow restaurant could have been better but was fine.
Stayed 3 nights in Oct 2022

6/10 Okay

GARIMA

Travelled with partner
Did not enjoy our stay here. If you are looking for an authentic Mallorca experience don’t stay here. This resort is good for if you are only looking to stay on property and enjoy there pool area.. area around the resort is also very limited, restaurants etc are very touristy type.
Stayed 3 nights in Sep 2022

10/10 Excellent

Laila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing from start to finish. Highly recommend
Stayed 8 nights in Sep 2022

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel .would definitely stay again. Great breakfast. Front staff very friendly and helpful. Book the Neptune room !
Stayed 2 nights in Aug 2022

10/10 Excellent

rosie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the most fantastic hotel. Stunning views and perfect location as it is walking distance to everything you need. The hotel was immaculately clean and the reception staff gave us such a lovely greeting. Most importantly the breakfast was the best I have ever had, so much selection and perfectly cooked. Can't wait to go again.
Stayed 2 nights in Jul 2022

10/10 Excellent

Anthony

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff are polite and courteous. The hotel has a very relaxed vibe. The cleaners are great, my room was spotless throughout my stay. The breakfast buffet was really good with a wide selection of food. Overall a very good 4 star hotel in a great location. I would definitely return.
Stayed 7 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2022

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing. Great views, restaurant on site, lovely breakfast. Would definitely return and recommend.
Stayed 3 nights in Apr 2022
Response from Isabel Bermello - Assistant Manager Elba Sunset on 16 Apr 2022
Dear Michelle, Dear Mina, Thank you for taking the time to share with us your recent stay in Elba Sunset Mallorca. We are glad to read that everything during your holidays has met your expectations. We would be delighted to welcome you on future vacation. Kind regards

10/10 Excellent

Sarah

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
A really nice hotel, stayed slightly off-season so was quiet and peaceful, really friendly and professional staff. Comfortable and modern decor throughout, lovely bar, great spa - and wonderful views.
Stayed 3 nights in Mar 2022
Response from Isabel Bermello - Assistant Manager Elba Sunset on 16 Apr 2022
Dear Sarah, We want to thank you for sharing your recent experience in Elba Sunset Mallorca with other travelers and with us. We are glad to read that the spa and our proffesional staff have been to your liking. We hope to welcome you again soon, Kind regards,

10/10 Excellent

Tina Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really modern contemporary feel. Food was great too.
Stayed 4 nights in Mar 2022
Response from Isabel Bermello - Assistant Manager Elba Sunset on 16 Apr 2022
Dear Tina Marie Thank you so much for taking the time to write your feedback of your recent stay in Elba Sunset Mallorca. We are delighted to read that you fully enjoyed your holidays with us, our outstanding cuisine, breathtaking views and first-class service. We hope to welcome you back on a future holiday with friends and family. Kind regards,

10/10 Excellent

Christopher K, Pennington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Elba Sunset was absolutely wonderful. They went above and beyond to make every aspect of our stay excellent. The hotel has incredible views with an amazing pool deck and outdoor eating area. Highly recommend and look forward to returning!
Stayed 2 nights in Mar 2022
Response from Isabel Bermello - Assistant Manager Elba Sunset M on 19 Mar 2022
Dear Christopher K, We want to thank you for sharing your recent experience in Elba Sunset Mallorca with other travelers and with us. We are glad to read that our staff service has been to your liking. We hope to welcome you again soon, Kind regards,

10/10 Excellent

Richard, Nepean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful on arrival and throughout the stay. Will hopefully comeback one day.
Stayed 5 nights in Feb 2022
Response from Isabel Bermello - Assistant Manager Elba Sunset on 13 Mar 2022
Dear Richard, Thank you so much for taking the time for write your feedback of your recent stay in Elba Sunset Mallorca. We are delighted to read that everything during your stay has fulfilled your expectations, from the realaxing atmosphere to the friendlyness of our staff. We wait for your way back to Elba Sunset Mallorca, Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel!
The hotel is absolutely fabulous with tastefully decorated, contemporary rooms, extremely comfy beds and excellent panoramic views. The staff for the most part are very professional and hardworking. Unfortunately, during my stay they were understaffed and this had minor ramifications, eg, dirty plates were not cleared from tables efficiently at breakfast time. The only other negative point I would mention is the fact that housekeeping starts at 8am after which time it’s impossible to continue sleeping. These factors, however, do not detract from the overall hotel experience which was excellent.
Stayed 3 nights in Oct 2021

10/10 Excellent

Augusto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, nice view to the sea, the breakfast and dinner buffets were very good, plenty of options of good food.
Stayed 4 nights in Oct 2021

8/10 Good

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool area on cliff edge with huge sea vista.
Stayed 1 night in Oct 2021

6/10 Okay

tomas

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Nice enough hotel but overpriced for what it is. Better 4 star options availability at half the price. Horrible food. Really bland and poor quality meat. Also alot off ants all over the bedroom floor. Staff not very helpful. No hotel entertainment. Cocktails were good and reasonably priced. Overall i would say its just about a 4 star hotel not anything more. Probably wouldn't stay again because there are much better options available.
Stayed 7 nights in Sep 2021

10/10 Excellent

Vicente, Bristol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2021

10/10 Excellent

JP

Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing hotel with amazing view
Super hotel with an amazing view! The rooms are quiet and well isolated from the noise outside, AC to cool down for the night.
Stayed 5 nights in Aug 2021

10/10 Excellent

Julien

Stayed 7 nights in Aug 2021

10/10 Excellent

agnes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and worth a visit
We had a lovely couple of days here. Drinks are reasonable as is the food. Not far to walk to the main towns. Very clean comfy beds. We’ve left behind our airpods but trying to get those back atm. Let’s see if life is kind 😁
Stayed 2 nights in Aug 2021

10/10 Excellent

Chang

Stayed 1 night in Aug 2021

10/10 Excellent

Warren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay at Elba Sunset
Great Modern clean, Friendly staff, Daily house keeping but sheet were not changed. good breakfast and restaurant was good
Stayed 7 nights in Jul 2021

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Juan González-Quijano Deputy manager Hotel Elba on 24 Jul 2021
Dear Thank you for the time spent making your positive comments. We are happy to know that we have reached your full satisfaction and that both the hotel and the staff have been to your liking. We hope to see you again very soon and be able to give you the best attention. Sincerely , Juan González-Quijano Deputy manager Hotel Elba Sunset

10/10 Excellent

Zohreh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
The hotel was good, but not a place for kids . The children used the public swimming pool dat is not good . Public beds in the yard have been occupied by people since the night before. This was not good at all.
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great except the fact that the AC wasnt working because as they mentioned in reception it was still winter time for them therefore AC was not an option
Stayed 3 nights in Apr 2021

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Fabulous hotel. Staff were helpful and friendly. Hygiene was strictly adhered to. Breakfast was fine but after a few days became a tad boring but good quality food. Lunches were amazing! Looking forward to returning .
Stayed 7 nights in Oct 2020

8/10 Good

lesley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really place place to stay
Stayed 3 nights in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2020

10/10 Excellent

Dev

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Malik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing from every aspect! Will be booking again very soon
Stayed 2 nights in Jul 2020

10/10 Excellent

JanThomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winer weekend getaway
Amazing service and great sea view. During our stay only dinner option was a buffet, but food was good, and good selection of wine. No room service. Minibar with almost nothing in. Overall lovely hotel for a couple stay, and we will definitely be back.
Stayed 2 nights in Feb 2020
Response from Elba Sunset Mallorca on 8 Mar 2020
Thank you so much for taking the time to review our hotel. We take all constructive criticism seriously and we are happy to keep improving. We hope to welcome you back soon. Kind regards

8/10 Good

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

10/10 Excellent

JIYOUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Tranquil atmosphere away from partying vacationers with a one of a kind view. This is one place you don’t want to miss, if you are in Majorca, particularly in winter months. Hotel staff is great and food is delicious. I can’t find anything to complain.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
Stayed there over Christmas and loved it so much I went back for my birthday and 3 Kings. Paid extra for the stunning sea view. Really lovely and peaceful in the winter.
Stayed 2 nights in Jan 2020

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Louise, Ontario

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Lovely hotel and setting. A lot has been spent to modernize this property
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2019

4/10 Poor

hls, New York, NY

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Our clothes, towels, sunscreen and camera were taken at the pool. It’s a shame because we were looking forward to this trip only for it to be tainted by some petty theft. We feel the hotel personnel handled the situation very poorly (in particular, Fabrizio) and tried to distract us from the situation by complimenting our “beautiful eyes” and offering us a free glass of wine. It felt very inappropriate. He also violated our privacy when he decided to speak about our situation with another guest who he claims to be a regular, without our permission, but would not reveal who this person was to us. Although there are surveillance cameras, no one could offer us a solution about what to do in regards to our missing belongings. They would not allow us to see the surveillance cameras either. We did get our clothes back but that was all that was supposedly found. I hate that this took away from our experience. Going forward, it was difficult to relax at the hotel as we were constantly wondering who stole from us. Be warned that even when lounging by the pool, your simple belongings will not be safe when “regulars” are around. Our last day upon checkout, we asked reception to call us a taxi to take us to the airport since that is the only way to get there. The receptionist laughed at us and said they were having difficulties with the taxi service that day and suggested we start walking with our luggage. It would be hard for us to ever want to stay at the Elba Hotel again.
Stayed 4 nights in Sep 2019