c/ Martin Ros Garcia,1, Palma Nova, Calvia, Mallorca
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 16 out of 24 reviews" "
10 - Excellent
16
Rating 8 - Good. 5 out of 24 reviews" "
8 - Good
5
Rating 6 - Okay. 1 out of 24 reviews" "
6 - Okay
1
Rating 4 - Poor. 1 out of 24 reviews" "
4 - Poor
1
Rating 2 - Terrible. 1 out of 24 reviews" "
2 - Terrible
1
8.8/10
Cleanliness
8.8/10
Staff & service
8.8/10
Amenities
8.6/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Excellent
Damian
Travelled with family
6 Apr 2024
Liked: Amenities
Fabulous hotel but not necessarily in a five star area.
The area needs to recover from the down turn following COVID.
It is improving but quite slowly as it is a seasonal resort
Damian
Stayed 1 night in Apr 2024
Response from Customer Experience on 8 Apr 2024
Dear Damian, Thank you very much for choosing our place for your holidays and the positive review given to the FERGUS Style Tobago. It is always a pleasure to hear that our guests had an enjoyable holiday experience staying with us and recommending us. Be assured we will keep on working hard to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS STYLE TOBAGO
No 5 star service offered from this hotel. Ripped bed sheets, thinned out towel, no help with luggage, no Kleenex in room, etc
Dorsa
Stayed 3 nights in Oct 2023
Response from Customer Experience on 14 Oct 2023
Dear Dorsa, Thank you for choosing us and for taking the time to review our FERGUS Style Tobago. It was disappointing to read your poor rating and we hope you will accept our sincere apologies for any service lapses on our part. After talking to the management in this matter, we could confirm there were a chain of unexpected events and misunderstandings upon arrival, especially with regard to the luggage and the car park. Your constructive comments concerning the impression given by the towels and the bed linen in the rooms have been duly forwarded to our management team to prevent future occurrence. Ensuring a positive, enjoyable stay for our guests is of our highest priority and we hope you will return so we can show you the standards we aim to offer all our guests. Kind regards and best wishes, Susana Cuesta, Customer Experience. FERGUS STYLE TOBAGO
10/10 Excellent
Muge
8 Oct 2023
Muge
Stayed 3 nights in Oct 2023
Response from Customer Experience on 11 Oct 2023
Dear Muge, Thank you so much for taking time to share your opinion with us on Hoteles.com. It gives us great pleasure to learn about your positive experience at our FERGUS Style Tobago and that you enjoyed every part of your stay recommending us to other travellers. We look forward to welcoming you again in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS STYLE TOBAGO
Great hotel everything worked great I heard rumours about air conditioning but all false very comfortable staff helpful . I had a late flight the day of checkout but they had a nice shower room set up before I went to the airport. Book this a day in advance so you get a proper half hour slot.
Daniel
Stayed 4 nights in Aug 2023
Response from Customer Experience on 10 Aug 2023
Dear Daniel, We are thankful to you for sharing your positive experience at our FERGUS Style Tobago with us. We encourage our hotel team to work hard towards providing the best experience possible for our guests, so we are very glad to hear that we were able to make your stay an enjoyable one. Thank you for choosing FERGUS Group and for your kind comments. We look forward to welcome you again in the near future. Best regards, Susana Cuesta, Customer Experience, FERGUS STYLE TOBAGO
Dear Raam, Thanks for your stay with us and your valuable feedback on our FERGUS Style Tobago. We are concerned to read of the deep disappointment you experienced with our hotel. Please accept our sincere apologies for your experience. Be certain that we will share your feedback with our Management team to ensure we focus on improving our offering. Kind regards and best wishes, Susana Cuesta, Customer Experience. FERGUS STYLE TOBAGO
The place is lovely. Staff and location are just perfect. Just a two minute walk from the beach.
The only issue was the weak air conditioning in each room in our group.
Francisco
Stayed 2 nights in Jul 2023
Response from Customer Experience on 24 Jul 2023
Dear Francisco, Thank you for taking the time to submit your feedback in respect of your recent stay with us at our FERGUS Style Tobago. We are delighted that you enjoyed your stay and appreciate your wonderful comments in relation to our staff and our place. We greatly appreciate both your positive comments and your constructive ones. Therefore, be assured that the points you have raised with regard to the proper working of the air conditioning in the room where you were accommodated will be brought up for further discussion with our Management team for consideration and improvement. Thanks for choosing FERGUS Group. We would love to welcome you back for many more enjoyable stays in the near future. Kind regards,Susana Cuesta, Customer Experience. FERGUS STYLE TOBAGO
Dear Lisa, Thank you very much for your excellent review as well as for your stay at our FERGUS Style Tobago. We hope to have the pleasure of welcoming you back very soon. Warm regards, Susana Cuesta, Customer Experience. FERGUS STYLE TOBAGO
Dear guest, Thank you so much for choosing to stay with us at our FERGUS Style Tobago and for taking the time to share your outstanding rating. It gives us great satisfaction to know that we have met your expectations and you truly enjoyed every aspects of your stay. That you would recommend us to other guests is a great pride for all of us. Our team look forward to creating more memorable experiences for you in the future. Best regards, Susana Cuesta, Customer Experience. FERGUS STYLE TOBAGO
Dear Guest, Thank you kindly for your excellent feedback regarding your stay with us at the FERGUS Style Tobago. We are delighted you had such an enjoyable stay with us and we hope we get the pleasure of welcoming you back again in the near future. Thanks for choosing FERGUS Group. Kindest regards, Susana Cuesta, Customer Experience. FERGUS STYLE TOBAGO
Hadde en super uke på en fantastisk suite på hotellet. Deilig frokost og beliggenhet kjempefin
Sølvi
Stayed 7 nights in Oct 2023
Response from Customer Experience on 27 Oct 2023
Dear Sølvi, Thank you so much for taking time to share your opinion with us on Hotels.com. It gives us great pleasure to learn about your positive experience at our FERGUS Style Tobago and that you enjoyed every part of your stay recommending us to other travellers. We look forward to welcoming you again in the near future. Best regards, Susana Cuesta, Customer Experience. FERGUS STYLE TOBAGO
10/10 Excellent
Michael
6 Aug 2023
Michael
Stayed 8 nights in Apr 2023
Response from Customer Experience on 10 Aug 2023
Sehr geehrter Michael, vielen Dank für Ihre ausgezeichnete Bewertung unseres FERGUS Style Tobago. Wir freuen uns sehr, dass Sie sich in unserem Hotel so wohlgefühlt haben und heißen Sie gerne erneut willkommen. Bis dorthin verbleiben wir mit vielen lieben Grüße vom gesamten Team, Susana Cuesta, Customer Experience, FERGUS STYLE TOBAGO
Sehr geehrter Frank, vielen Dank für die Zeit, die Sie genutzt haben, um unseren FERGUS Style Tobago zu bewerten sowie für Ihre weitere Empfehlung. Wir freuen uns sehr, dass Ihr Aufenthalt angenehm war und hoffen, Sie bald wieder bei uns willkommen zu können. Bis dorthin verbleiben wir mit freundlichen Grüssen vom gesamten Team, Susana Cuesta, Customer Experience. FERGUS STYLE TOBAGO
Cher Stéphane, Nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Toute l'équipe du FERGUS Style Tobago se joint à moi pour vous remercier de votre excellente notation. Au plaisir de vous revoir et de vous accueillir à nouveau. Cordialement, Susana Cuesta, Customer Experience. FERGUS STYLE TOBAGO
Lækkert hotel, super personale, rigtig lækkert morgen/ aftens mad. God beliggenhed 100 til strand. Det eneste vi manglede var , nogle bedre fitness faciliteter.
Kan varm anbefales.😊
Charlotte
Stayed 5 nights in Apr 2023
Response from Customer Experience on 2 May 2023
Dear Charlotte, Thank you very much for your valuable feedback and your kind words about our FERGUS Style Tobago.We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. We really appreciate your suggestions regarding the introduction of a more sport equipment in the gym, we have already noted them down and informed our Management for consideration. Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to the island. Best regards, Susana Cuesta, Customer Experience. FERGUS STYLE TOBAGO
Cher Léo, Nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Toute l'équipe du FERGUS Style Tobago se joint à moi pour vous remercier de vos mots. Au plaisir de vous revoir et de vous accueillir de nouveau. Cordialement, Susana Cuesta, Customer Experience. FERGUS STYLE TOBAGO
10/10 Excellent
Trine
19 May 2022
Trine
Stayed 3 nights in May 2022
Response from Customer Experience on 8 Jun 2022
Dear Trine, Thank you very much for your excellent review as well as for your stay at our FERGUS Style Tobago. We hope to have the pleasure of welcoming you back very soon. Warm regards, Susana Cuesta, Customer Experience. FERGUS STYLE TOBAGO
Dear Per Michael, Thank you very much for choosing our place for your holidays and the valuable review given to the FERGUS Style Tobago. It is always a pleasure to hear that our guests had an overall enjoyable holiday experience staying with us and recommending us. Be assured we will keep on working hard to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS STYLE TOBAGO
Dear guest, Thank you very much for choosing our place for your holiday and the excellent rating given to our FERGUS Style Tobago. It is always a great pleasure to hear that our guests had an enjoyable holiday experience staying with us and recommending us. Be assured we will keep on working hard to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Hotels.
We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS STYLE TOBAGO
8/10 Good
Verified traveller
7 Oct 2019
Verified traveller
Stayed 6 nights in Sep 2019
Response from Customer Esperience on 15 Oct 2019
Dear guest, Thank you kindly for your positive rating about your stay with us at the FERGUS Style Tobago.
We are glad you had an enjoyable stay with us and we hope we get the pleasure of welcoming you back again in the near future. Thanks for choosing FERGUS Hotels. Kindest regards, Susana Cuesta, Customer Experience. FERGUS STYLE TOBAGO
Dear guest, Thank you kindly for your excellent feedback regarding your stay with us at the FERGUS Style Tobago. We are glad you had an enjoyable stay with us and we hope we get the pleasure of welcoming you back again in the near future. Thanks for choosing FERGUS Hotels. Kindest regards, Susana Cuesta, Customer Experience. FERGUS STYLE TOBAGO
Ikke helt begeistret for den åpne baderomsinnredning med glassdører til dusj og do. Men utover det var det ingen ting å sette fingeren på. Perfekt beliggenhet og fresht hotell.
Marit
Stayed 7 nights in Sep 2019
Response from Customer Experience on 30 Sept 2019
Dear Marit, Thank you for taking the time to submit your feedback in respect of your recent stay with us at our FERGUS Style Tobago. We are delighted that you enjoyed your stay and appreciate your wonderful comments in relation to our place. We greatly appreciate both your positive comments and your constructive ones. Therefore, be assured that the points you have raised with regard to the open plan design will be brought up for further discussion with our Management team for consideration. Thanks for choosing FERGUS Hotels. We would love to welcome you back for many more enjoyable stays in the near future. Kind regards, Susana Cuesta, Customer Experience. FERGUS STYLE TOBAGO
6/10 Okay
Julie
11 Aug 2019
Liked: Room comfort
Disliked: Cleanliness, staff & service
Bestemt ikke et 5 stjerner hotel
Hotellet ligger godt, morgenmad god. servicen er i bund, rengøringen er dårlig. Har været på 4 stjernede hoteller der var langt bedre end dette hotel.
Julie
Stayed 7 nights in Aug 2019
Response from Customer Experience on 18 Aug 2019
Dear Julie, Thank you very much for your stay and your valuable feedback on our FERGUS Style Tobago. We are sorry to hear that on this occasion the standards about our facilities fell below what our guests expect, especially for the housekeeping service in our rooms on a daily basis as well as for the service provided in general terms. Be assured have taken good note of your comments, and we will do our best to improve our offering. We certainly hope to welcome you back in the future giving us the opportunity to show you the improvements made in all areas of the hotel. Kind regards and best wishes, Susana Cuesta, Customer Experience. FERGUS STYLE TOBAGO