2 indoor pools, seasonal outdoor pool, pool umbrellas, pool loungers
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Reviews of Hipotels Eurotel Punta Rotja & Spa

4 out of 5
Hipotels Eurotel Punta Rotja & Spa
Avenida del Pinar, s/n, Costa de los Pinos, Son Servera, Mallorca

Reviews

9.0

Wonderful

Rating 10 - Excellent. 413 out of 684 reviews" "
Rating 8 - Good. 221 out of 684 reviews" "
Rating 6 - Okay. 33 out of 684 reviews" "
Rating 4 - Poor. 12 out of 684 reviews" "
Rating 2 - Terrible. 5 out of 684 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

KLAUS

Stayed 7 nights in Mar 2024
Response from JVR on 15 Apr 2024
Thank you for your opinion, they are very valuable to continue improving

10/10 Excellent

tim j, pocatello

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice for holiday
Stayed 4 nights in Oct 2023

10/10 Excellent

elisabet

Stayed 3 nights in Sep 2023
Response from JVR on 9 Oct 2023
We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

TOM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023
Response from JVR on 3 Oct 2023
We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Simon

Stayed 3 nights in Sep 2023

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pool and terrace
Stayed 9 nights in Aug 2023
Response from JVR on 4 Sept 2023
Thank you very much for your comments, we hope to see you again soon

10/10 Excellent

Akiva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good all-round hotel on the seafront
It is a solid good hotel in a very good location right by the sea, rooms are big and spacious, clean and light. It is very quiet and peaceful. Breakfast is bountiful and good. Fantastic pool and spa very good view.
Stayed 8 nights in Aug 2023
Response from JVR on 24 Aug 2023
Thank for your comments, they will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Akiva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable and peaceful hotel
Location is great. It is right on the sea but is quite and peaceful. Rooms are large and comfortable. Breakfast is generous and good selection. In addition to a somewhat stony beach they have both outdoor and indoor pools as well as a fantastic hydro pool
Hotel Beach
Sea View from Hotel
Hotel grounds
Stayed 8 nights in Aug 2023
Response from JVR on 17 Aug 2023
Thank for your comments, they will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Olga

Stayed 3 nights in Jul 2023
Response from JVR on 18 Jul 2023
Thank you very much for your assessment, we will extend it to all our staf

10/10 Excellent

anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful location and the hotel facilities are superb. Staff are so friendly and helpful and the quality of the food and drink is excellent.
Stayed 4 nights in Jul 2023
Response from JV on 7 Aug 2023
Thank you very much for your comments, we will communicate it to all the staff. We hope to see you again..Best regards

2/10 Terrible

Monica

Terrible.
Stayed 4 nights in Jul 2023
Response from JVR on 13 Jul 2023
We are very sorry that we did not meet your expectations.Please feel free to contact me directly and it will be my pleasure to assist you.

10/10 Excellent

elisabet

Stayed 1 night in Jun 2023
Response from JVR on 20 Jun 2023
Muchas gracias por su valoración.Thank you very much for your evaluation

8/10 Good

William

Stayed 1 night in Jun 2023
Response from JVR on 16 Jun 2023
Gracias por su valoracion. Saludos

10/10 Excellent

Michel

Stayed 4 nights in Jun 2023
Response from JVR on 16 Jun 2023
Gracias por su valoración. Saludos

2/10 Terrible

Daniel

Travelled with group
Disliked: Staff & service, property conditions & facilities
By far the worst service we’ve had in Spain so far. Some staff were very friendly (especially Vonica) but most of them were terrible and not friendly at all. The staff named Toni was one of the worst experience we’ve ever had. Unfriendly, disrespectful, always ignored us and unpleasant. It’s a unfortunate, but we will never recommend this hotel and will never revisit. On top of that, we were charged for 5 breakfasts when we only took 3. The food was decent, however. The atmosphere is very relaxed and the hotel is somewhat well situated. Getting new towels for the day is a complete nightmare. We wanted to do some laundry, but closed on weekends. We asked on the first day to have 2 seperate beds and it took 3 days for the staff to seperate them. Overall, we had a mediocre experience and we do not recommend this hotel.
Stayed 4 nights in Jun 2023
Response from JVR on 12 Jun 2023
First of all I want to apologize for all the inconvenience caused and thank you for your comments that help us improve. Your comments have been shared with the appropriate departments so that they may be addressedI cannot understand how there was a confusion and they charged you for some breakfasts that did not correspond to you, if you inform me of your full name or dates of stay, occupied room, we will gladly make the payment that corresponds to you.Thank you for choosing Hipotels Eurotel Punta Rotja Hotel and Spa!

8/10 Good

pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from JVR on 15 Apr 2023
Thank you for your evaluation

10/10 Excellent

Anders

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super fantastisk hotel first-class service
Stayed 2 nights in Apr 2023
Response from jvr on 12 Apr 2023
Vielen Dank für Ihre Kommentare die werden mit unserem gesamten Personal geteilt. Es freut uns sehr zu wissen, dass Sie mit Ihrem Aufenthalt insgesamt zufrieden waren. Wir freuen uns darauf, Ihren Aufenthalt wieder zu beherbergen und Ihre Erwartungen weiterhin zu erfüllen

8/10 Good

Walter

Stayed 7 nights in Mar 2023
Response from JVR on 12 Apr 2023
Vielen Dank, dass Sie sich für das Hipotels Eurotel Punta Rotja Hotel and Spa entschieden haben! Mit freundlichen Grussen,

8/10 Good

Ralf

Stayed 6 nights in Mar 2023
Response from JVR on 20 Mar 2023
Agradecemos su valoración y deseamos poder volver contar con su compañía en breve. Saludos

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hideaway with hikes nearby
I wasn’t sure what to expect and was happily surprised! Great spot to stay with free parking to explore hikes and neighboring areas. The towns themselves weren’t my fav but the hikes and Arta etc made up for it. Wonderful staff and excellent chefs!!! Only place I’ve enjoyed the food from hotels on the island.
Stayed 2 nights in Mar 2023
Response from JVR on 15 Mar 2023
Thank for your comments, they will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Geir

Stayed 2 nights in Mar 2023
Response from JVR on 15 Mar 2023
We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

10/10 Excellent

Andrii

Stayed 1 night in Sep 2022

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best staff make for an amazing stay!
Staff throughout the whole hotel are super friendly and kind and always looking to make sure you have everything you need! Always smiling and chatting, it's lovely! Had a very relaxing stay. The pool is perfect temperature, and the on-hotel beach is nice, small, but we only used it to have a swim in the sea which was lovely. There was a raft out in the sea that you could climb on to sunbathe on. The food was a great mixture and catered for all types of people, even at breakfast having all types of milk e.g. oat, soya, skimmed etc. The room was clean and we had a lovely view over the pool and the sea. The bus is a 3 minute walk outside the hotel and it's so easy with contactless to get into the town just 12 minutes away. Overall it was a fantastic stay and very relaxing. Would highly recommend if looking to relax!
Stayed 7 nights in Aug 2022
Response from jv on 23 Aug 2022
Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.

8/10 Good

Geetanjali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in a quiet part of Mallorca. Close to a quiet beach. Good rooms. Poor view for standard rooms fm balcony.
Stayed 3 nights in Jul 2022
Response from JV on 15 Jul 2022
Thank for your comments, they will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations

8/10 Good

Allan, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice, hotel was clean, room was large, but in need of an update.
Stayed 4 nights in Jul 2022
Response from JV on 15 Jul 2022
Thank for your comments, they will be shared with our entire staff.Your feedback is essential in our effort to improve our service standards. Your comments have been shared with the appropriate departments so that they may be addressed.

8/10 Good

Akiva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Difficult check-in and let down on room choice
The stay was Okay, but when we booked the cheapest option was "garden view" and the next sea view, but that was not what we got! Then the air conditioning was not working and the room was over 26°c! And there was a smell in the room of cigarettes or weed. They gave us a different room for the night and next day after many arguments changed to another room on the same floor "garden view" and not next door our daughter's room. But other than that the stay was fine
Stayed 6 nights in May 2022
Response from JV on 21 Jun 2022
Thank for your comments, they will be shared with our entire staff.Your feedback is essential in our effort to improve our service standards. Your comments have been shared with the appropriate departments so that they may be addressed.

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet but beautiful area - can’t wait to return
Stayed 3 nights in May 2022
Response from JV on 21 Jun 2022
Thank for your comments, they will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

8/10 Good

Gerard, Chevy Chase

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent buffet breakfast and dinner options. Very friendly dinning room staff. Effieient front desk. Parking limited and overcrowded during my three-night stay. Easy drive to many beautiful resorts and roman towns
Stayed 3 nights in Apr 2022
Response from JV on 9 Apr 2022
Thank for your comments, they will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.

8/10 Good

Guy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, good facilities but bar prices and tennis rental a bit overpriced. Nice hotel overall.
Stayed 7 nights in Oct 2021
Response from Dir on 28 Oct 2021
Thank you comments, they will be shared with our entire staff. Your feedback is essential in our effort to improve our service standards. Your comments have been shared with the appropriate departments so that they may be addressed.

2/10 Terrible

Verified traveller

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly the place is very run down and the staff is frankly not kind or helpful. Upon arrival we quickly found out that Expedia has dogs listed as accepted but Hipotel's policy is different... we were sent away and not offered a refund even after speaking with the manager and talking to Expedia. Would not recommend this place.
Stayed 4 nights in Jun 2021
Response from Dir on 25 Jun 2021
We regret that you do not accept the rules of Expedia or Hipotels, but if we do not respect them, we will be unfair to other customers. I am sorry that you do not understand that your dog does not adapt to what is allowed in the hotel.

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for one night but..
We stayed last week for one night dinner, b&b. Great value, room was fine, good buffet food & staff very attentive. But two comments about the two pools: - pool shapes & size are more for splashing about than 'proper swimming'..though to be fair can 'proper swim' in the nearby sea - wife's jewellery was tarnished whilst in the pools (never happened before in other pools). Reported to reception who advised 'this the first such report'. Have now returned home, applied silver polishing cloth which has cleaned most but not all of the items..latter includes her white gold wedding ring.. - we suggested to hotel some 'warning note' wearing jewellery whilst in the pool..
Stayed 1 night in Jun 2021
Response from Dir on 25 Jun 2021
Thank you very much for the time you have dedicated to us in your comments, which are very important. We will speak to our suppliers of pool treatment products about your comments as we have not heard of anything like this in the past. Receive a warm greeting from all the HIPOTEL EUROTEL staff and we will be delighted to see you again.

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable and beautiful property !
This hotel is wonderful … great location, comfortable room, overall beautiful ! It should be rated a 5 star hotel The only thing we regret is that we only booked 1 night
Stayed 1 night in Jun 2021
Response from Dir on 21 Jun 2021
First of all I want to thank the time dedicated to your comment. I'm very happy that your stay has been to your liking and our 5-star quality is given to us by clients like you. Yours

8/10 Good

ELLA

Stayed 8 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 7 nights in Oct 2019
Response from Hotel on 16 Oct 2019
Gracias por sus comentarios, nos ayudan a mejorar.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for some days off to relax on the beach. Facilities are very good and the food is amazing. They have a chef that will prepare meals on the spot and everything is delicious. Personnel is super nice and the place is very clean. Very adequate for family vacations with different size pools. They also have a very small gym (not a lot of equipments) and a small indoor swimming pool. The Spa have a hydrotherapy circuit, sauna and Turkish bath. Overall a very relaxing experience.
Stayed 4 nights in Sep 2019
Response from Hotel on 11 Sept 2019
Thank you very much for your comments and kind words, we are glad to see that we have reached your expectations. We wish to welcome you again at the EUROTEL PUNTA ROTJA

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in Aug 2019
Response from Hotel on 5 Sept 2019
Vielen Dank, dass wir Sie in unserem Haus begrüßen durften. Ihr Feedback ist uns sehr wichtig.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
How come in 4 stars hotel (as you announced) is beach access, water and room safe is for extra money???
Stayed 8 nights in Aug 2019
Response from hotel on 26 Aug 2019
We take note of your comment, although access to the beach has no charge, we have it in the water that is drunk at the hotel and the safe.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Rooms looked extremely tired ...Overall property needs to be refreshed.
Stayed 7 nights in Aug 2019
Response from hotel on 26 Aug 2019
We take note of your comment, your opinions help us improve. We will keep it in mind in the next investments

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Gym is to small and I cannot use the time I want to do so Bathroom ventilation was not working at all
Stayed 10 nights in Jul 2019
Response from Hotel on 6 Aug 2019
Thank you very much for your comments, we take note to improve our services. I hope the rest of the hotel services have been to your liking. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Hotel on 30 Jul 2019
Agradecemos mucho su puntuación. Saludos

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in lush surroundings perfect for a relaxing break .
Stayed 12 nights in Jul 2019
Response from Hotel on 25 Jul 2019
We are glad to see that we have met your expectations. Our only desire is to satisfy our customers. We hope to see you again

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Pool facilities and Beach Outdoor furniture near Restaurant
Stayed 2 nights in Jul 2019
Response from hotel on 25 Jul 2019
we appreciate your comments

10/10 Excellent

JINGSONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from hotel on 23 Jul 2019
Thank you for your valuable feedback.

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a new chef this year and the food was of a very high standard. Food for all tastes and plenty of it. Staff are very friendly and very helpful.
Stayed 7 nights in Jul 2019
Response from Hotel on 18 Jul 2019
I'm glad that once again we have lived up to your expectations. I hope we continue to improve and see you again soon in the EUROTEL PUNTA ROTJA

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, friendly and helpful staff. Food is delicious, fantastic breakfast with amazing view to Mediterranean ocean. Rooms are spacious and comfortable. Highly recommended.
Stayed 2 nights in Jul 2019
Response from hotel on 18 Jul 2019
I'm glad that we have lived up to your expectations. I hope we continue to improve and see you again soon in the EUROTEL PUNTA ROTJA

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 5 nights in Jul 2019
Response from hotel on 23 Jul 2019
Thank you for your valuable feedback.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location
Great hotel in a great location. The room we got was probably one of their worse - clean, spacious, etc but ground floor at the back so little in terms of views. Great pool, grounds and beach. Staff great also. Would stay again but try and get a non ground floor at the back room.
Stayed 2 nights in Jun 2019
Response from hotel on 18 Jul 2019
We appreciate your comments, I would recommend book a standard or superior sea-pool view next time, we have different categories. I hope to see you soon, greetings from the sunny Mallorca

10/10 Excellent

James Baker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxation
Great time. Very calm and relaxing. Pool is nice, food is good. Out of the way so nice and quiet but still got alot to do like golf,tennis and beaches close by. Best of both worlds really.
Stayed 5 nights in Jun 2019
Response from Hotel on 18 Jul 2019
Thank you for your comments, we are glad to see that we have reached your expectations. We hope to see you again. Greetings from the sunny Mallorca

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 8 nights in Apr 2019