West Palm Beach Hotel Guide - Manatee Lagoon hotels in West Palm Beach, United States of America.

"My check in was terrible. We were not greeted. The front desk staff member had absolutely no customer service and his tag said that he was a manager. He was very short and simply told us to "tap, swipe, or insert here" with out explaining what he was charging us for (incidentals). It was very disappointing for our initial encounter at the hotel to be so unpleasant by a manager. He gave us no sort of orientation on the property at all or told us where anything was. Other staff on site were very friendly and courteous. The food at the on site restaurant was over priced for the value. The Caribbean nachos were disgusting. The service from the other staff was good. The room is very noisy as well as the bed but I did sleep comfortably. We were placed in an adjoining room and you could hear right through the door."

"There was a microwave and a refrigerator. "

"Great"

"No seats by the pool. People out at 7am putting towels on seats. Terrible policy."

"The breakfast buffet was excellent "

"This place was exactly what we needed for a restful spring break. Loved that we had access to bikes and the beach was a short walk away."

"This is the world class hotel and spa. It’s still new so they’re working on improvements, but it’s a definitely must go to one of the nicest spas people are cool. Beautiful views is very serene."

"Great stay for a business trip! Pool house made great separate for ladies. Outdoor shower and pool was awesome. "

"Kitchen was equipped with nothing"