Marlborough Hotel Guide - Cheap Hotels in Marlborough, Massachusetts

"I asked for extra blankets 5 times and only received an extra 2 pillows. I asked for extra towels and received none. The ticket for the parking garage did not work to let me out so I had to park and go in to get it fixed. I told the person at the breakfast buffet that the meal should have been included in my room, but if it wasn't to charge it to my room. She asked me 3 times and I told her the same answer every time. She then followed me down to the elevator, stopped at the desk to ask if it was included in my room and then yelled to me at the elevator that I had to pay for my breakfast. I again told her my room number and told her to charge it to my room. Embarrassing to say the least."

"The breakfast was buffet-style and exceeded my expectations. The staff in the dining area were highly attentive—they replenished the food promptly and were consistently kind and professional. I especially appreciated the variety of options, including both hot and cold dishes, as well as the selection of five different fruits and fresh yogurt. The room was also very comfortable. The bedding was clean, and the bathroom was well-maintained, which made for a pleasant stay overall. However, the main reason I chose this hotel was for the pool, and this aspect was disappointing. For a hotel at this price point, not being able to use the pool significantly reduces its value. The pool was already closed when I checked in around 5–6 PM, and it remained inaccessible the following morning. There was no clear notice or announcement regarding the closure. It would have been appropriate for hotel management or the front desk to post an official notice explaining the situation. Instead, I had to repeatedly try my room key on the access pad, which was confusing and inconvenient. When I asked the front desk for an explanation, the response was vague—they simply mentioned it might be due to maintenance, without providing any clear details or prior notice. Aside from this issue, my stay was very satisfying. However, given that the pool advertisement in the hotel main picturewas a key factor in my booking decision, I believe a partial refund or some form of compensation would be reasonable. "

"Didn’t need laundry so N/A. My room was nice and clean and the daily housekeeping was great. All the staff were extremely friendly and welcoming. Great location- will definitely stay here when I return to the area."

"The hotel is beautiful "

"Pool should close a bit later than usual "

"Always a pleasure staying here. The staff is top-notch! Attentive, friendly, helpful."

"Nice"

"The room was very spacious and clean. The staff was excellent especially the chefs in the boardwalk 400. One of the lamps didn't work in my room but it was quickly replaced. The refrigerator was unplugged. Otherwise, my stay was enjoyable!"