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Reviews of Riad Shanima & Spa

4 out of 5
Riad Shanima & Spa
175 Derb arset aouzal, Bab Doukkala, Marrakech, Marrakech

Reviews

9.4

Exceptional

Rating 10 - Excellent. 93 out of 130 reviews" "
Rating 8 - Good. 29 out of 130 reviews" "
Rating 6 - Okay. 6 out of 130 reviews" "
Rating 4 - Poor. 2 out of 130 reviews" "
Rating 2 - Terrible. 0 out of 130 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriella

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredibly helpful. They assisted with rides, tours, and anything we needed. They even anticipated our needs. The riad is super clean, the hammam and massage services are excellent and the food is delicious! Thank you Asma, Abil & team. You made our stay so wonderful!
Stayed 4 nights in Oct 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
This place is amazing they made you like family and special from the moment we got off the plane and met our amazing driver i will come back one day and i highly recommend this place
Stayed 3 nights in Sep 2023

10/10 Excellent

Daorueng, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team at the Riad could not have been more helpful
Stayed 7 nights in Sep 2023

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a lovely little oasis. The staff, especially Asma and Jaleel, is incredible. The pool and the rooftop patio are really nice. I would often go for a swim then have a drink on the rooftop patio every evening before dinner. The rooms are very nice and clean. Lovely breakfast and great coffee.
Stayed 9 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Place to stay!
Thank you to Asme; for the amazing stay. Honestly everything was well executed all the way to a point when we had to leave. Honestly I miss the atmosphere. I miss the staff. I miss Jalil, he catered to all our needs. If you want a place that will make you not only feel safe but also help plan your trip in Marrakesh. This is the place to pick. I not only felt safe as two women traveling but; also felt like on a vacation. -Yullz
Stayed 3 nights in Apr 2022

10/10 Excellent

Michael

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Super friendly and helpful staff, very eager to make your stay special. Nice, authentic and very clean premises. We loved spending our time and look forward to come back.
Stayed 7 nights in Apr 2022

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay in Marrakesh
Amazing experience at the Riad! The team all the difference in our trip. They were so kind and keen to help at all times! Asma took great care of us and the whole staff was extremely helpful. The breakfast is brilliant and they change a little bit everyday for you to enjoy all the Moroccan flavours. Thanks for everything and definitely coming back! PS: We recommend getting the transfer from the airport, even more if you arriving after sunset. The narrow roads can be quite daunting for the first comers.
Stayed 3 nights in Feb 2020
Response from Asma LAHMAME on 21 Feb 2020
Dear Yuri, Thank you for staying at Riad Shanima & Spa. We are indeed most grateful that you choose Riad Shanima for your stay in Marrakech. We appreciate your feedback and we hope welcoming you next time. Best regards

10/10 Excellent

Jan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Amazing stay. Beautiful Riad in a great location - very near the main square and souks but very tranquil. Asma and her team an absolute delight and couldn’t do enough to ensure a pleasant stay. Arrived in the evening so had dinner in the Riad - traditional Moroccan food - reasonably priced and wine available if desired. Breakfast was fab and an excellent start to hectic days in the square and souks. Looking forward to returning in the future ........
Stayed 3 nights in Feb 2020
Response from Asma LAHMAME on 12 Feb 2020
Dear Jan, Thank you for staying at Riad Shanima & Spa. We are indeed most grateful that you choose Riad Shanima for your stay in Marrakech. We appreciate your feedback and we hope welcoming you next time. Best regards

10/10 Excellent

Dennis, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Medina. Very good breakfast. Staff very friendly and helpful
Stayed 2 nights in Jan 2020
Response from Asma LAHMAME on 14 Jan 2020
Dear Dennis, Thank you for staying at Riad Shanima & Spa. We are indeed most grateful that you choose Riad Shanima for your stay in Marrakech. We appreciate your feedback and we hope welcoming you next time. Best regards

10/10 Excellent

Alise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
An incredible stay at this Riad. The staff were exceptional and went out of their way to make us feel comfortable. Special thanks to Jalil and Adil for everything. It is located on a quiet road just off the Medina - a perfect location for exploring Marrakech. The rooms are perfectly clean and the breakfast is brilliant. Would recommend to everyone!
Stayed 6 nights in Dec 2019
Response from Asma LAHMAME on 16 Dec 2019
Dear Alise, Thank you for staying at Riad Shanima & Spa. We are indeed most grateful that you choose Riad Shanima for your stay in Marrakech. We appreciate your feedback and we hope welcoming you next time. Best regards

10/10 Excellent

Najla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Asma LAHMAME on 2 Dec 2019
Dear Najla, Thank you very much for taking the time to post a note. We hope to have the pleasure to welcome you again at your home away from home here in Marrakesh at Riad Shanima.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay!
We had the loveliest time! We were greeted with hot mint tea and cookies when we arrived. Every member of the staff was so genuinely kind and helpful. We were able to arrange dinner, taxi, tours and even a camel ride through the Riad after we arrived. They were so helpful and everything was much better priced than what we had found online. Our room was clean and lovely. We enjoyed reading on the terrace upstairs and our room was quiet and relaxing.
Stayed 4 nights in Nov 2019
Response from Asma LAHMAME on 17 Nov 2019
Dear Madame & Sir, Thank you for staying at Riad Shanima & Spa. We are indeed most grateful that you choose Riad Shanima for your stay, We trust you had a safe and pleasant trip back home and it was a great pleasure for me to welcome you as host behind the secret doors of our riad. We appreciate your feedback. Best regards

10/10 Excellent

Fabien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, great food, highly recommended!
The riad was perfect, the team was outstanding and could not have done more for us, our toddler was treated like a princess and we, like family. The riad is located in a quiet area of the medina perfect for first time visitors or if you are looking for a nice peaceful place. I would highly recommend having dinner the cook is amazing too!
Stayed 5 nights in Sep 2019
Response from Asma LAHMAME on 7 Oct 2019
Dear Fabien, Thank you for staying at Riad Shanima & Spa. We are indeed most grateful that you choose Riad Shanima for your stay in Marrakech. We appreciate your feedback and we hope welcoming you next time. Best regards

10/10 Excellent

Verified traveller

Stayed 5 nights in May 2019
Response from Asma LAHMAME on 8 Jun 2019
Dear Madame & Sir, Thank you very much for taking the time to post a note. We hope to have the pleasure to welcome you again at your home away from home here in Marrakesh at Riad Shanima.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Lovely place to stay, lovely staff, well worth booking the transfer from the airport as it would be tricky to find if not.
Stayed 4 nights in May 2019
Response from Asma LAHMAME on 8 Jun 2019
Dear Madame & Sir, Thank you for staying at Riad Shanima & Spa. We are indeed most grateful that you choose Riad Shanima for your stay, We trust you had a safe and pleasant trip back home and it was a great pleasure for me to welcome you as host behind the secret doors of our riad. We appreciate your feedback. Best regards

8/10 Good

Ehtisham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money, great location and helpful staff!
Stayed 4 nights in May 2019
Response from Asma LAHMAME on 8 May 2019
Dear Ehtisham, Thank you for staying at Riad Shanima & Spa. We are indeed most grateful that you choose Riad Shanima for your stay, We trust you had a safe and pleasant trip back home and it was a great pleasure for me to welcome you as host behind the secret doors of our riad. We appreciate your feedback. Best regards

10/10 Excellent

Pooven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
The level of service was amazing-super helpful and accomodating. Alway friendly and smiling. Adil was amazing.
Stayed 4 nights in Apr 2019
Response from Asma LAHMAME on 8 May 2019
Dear Pooven, Thank you for staying at Riad Shanima & Spa. We are indeed most grateful that you choose Riad Shanima for your stay, We trust you had a safe and pleasant trip back home and it was a great pleasure for me to welcome you as host behind the secret doors of our riad. We appreciate your feedback. Best regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
From the day we arrived to our departure, all of our requirements were met by Asma and the team.
Stayed 3 nights in Apr 2019
Response from Asma LAHMAME on 8 May 2019
Dear Madam & Sir, Thank you for staying at Riad Shanima & Spa. We are indeed most grateful that you choose Riad Shanima for your stay, We trust you had a safe and pleasant trip back home and it was a great pleasure for me to welcome you as host behind the secret doors of our riad. We appreciate your feedback. Best regards

10/10 Excellent

Verified traveller

Stayed 7 nights in Mar 2019
Response from Asma LAHMAME on 2 Apr 2019
Dear Madame & Sir, Thank you very much for taking the time to post a note. We hope to have the pleasure to welcome you again at your home away from home here in Marrakesh at Riad Shanima.

8/10 Good

Madiara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet little Riad
Staff was perfect. Room was on the small side, but perfectly clean. Bathroom was huge. Breakfast was not impressive. Overall, great Riad, well located with AMAZING staff.
Stayed 4 nights in Jan 2019
Response from Jacky HAMM on 26 Jan 2019
Thank you very much for taking the time to post your review. We thank you very much and hope to see you soon in your second house in Marrakech.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, helpful and very good manager, nothing is too much trouble
Stayed 7 nights in Dec 2018
Response from Jacky HAMM on 26 Jan 2019
Thank you very much for taking the time to post your review. We were very happy to welcome you , and take the max to enjoy your stay.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Riad in Marrakech
The friendliest, hardest working staff I have ever encountered during my travels. Their superb customer service was second to none. They provided us with transportation to and from the airport and had tea and delicious Moroccan patties for us upon arrival. They also helped us plan a dinner before we arrived and after we were shown around the Riad and settled into our rooms the had a wonderful meal waiting for us. Every person who worked there made you feel at home and always greeted you with a smile. It has a very great central location and is a short walk from all of the major attractions hat Marrakech has to offer. I wish I could give this place 100 stars instead of just 5 because the service and riad was wonderful.
Stayed 6 nights in Dec 2018
Response from ASMA on 26 Jan 2019
Thank you very much for taking the time to post your review. All the staff keep an excellent memory of your stay and we all hope to see you again during your next stay in Marrakech.

8/10 Good

Roy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Riad Shanima
Riad Shanima was ok ..... Very difficult to find initially after my first venture out but eventually sussed out local landmarks to help me .... Would say overall it was ok but my main problem was the very soft mattress on bed, small shower area & useless TV which was a nightmare to work and always had to get assistance plus breakfast was very predictable every day and limited choice
Stayed 4 nights in Dec 2018
Response from Jacky Hamm on 26 Jan 2019
Thank you very much for taking the time to post your review. We hope to see you again soon and do our best to satisfy you.

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great service, convinient location 10 minutes walk from main square. Rooms are clean.
Stayed 1 night in Nov 2018
Response from ASMA on 26 Jan 2019
Thank you very much for taking the time to post your review. We were very happy to welcome you and hope to see you soon in your second house in Marrakech.

6/10 Okay

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Great Riad until they moved us...
The Riad itself is absolutely wonderful.I would give this Riad 5 stars except that we didn't actually end up staying there except for our first night. After unpacking and settling in for our 4 day stay, we were told that they had "overbooked" and that we were being moved to another Riad. Besides being an inconvenience, the other Riad was not near as nice as this one. We went from a 4 star Riad to a 3 star Riad. Sophie was wonderful at our second Riad, so that made up for the lack of the star but I must admit that is the first time in all my travels that I have been required to change hotels. We were given a hamam for free (approx $20 service) but I would happily have paid the $20 to stay in the original room we were placed in. I would still recommend this Riad, but I would be mindful that there is a chance you could get moved and for that reason, I would be reluctant to stay there again.
Stayed 3 nights in Nov 2018
Response from JACKY HAMM on 30 Jan 2019
Thank you very much for taking the time to post your review. We are concient and sorry for the inconvenience this has caused you. I can assure you that this is exceptional and we think that it will never happen again, for that we are building and doubling our room capacity for winter 2019. We hope at this time to have the pleasure of welcoming you again with favorable conditions !!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Property was very clean and amenities were modern, specially bathrooms. Great breakfast, best fresh OJ. The staff were exceptionallly kind and very helpful with all my questions from direction to recommendation on activities to on how to haggle for cab prices.
Stayed 4 nights in Nov 2018
Response from Jacky HAMM on 26 Jan 2019
Thank you very much for taking the time to post your review. We were very happy to welcome you and hope to see you soon in your second house in Marrakech.

8/10 Good

Jay, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charlie was very nice and helpful. There was one woman who spoke better English and she was very nice too. The rooms were extremely clean and the bathroom was very spacious. We felt safe and comfortable and it was very close to The Square in the Medina, which made it convenient. If you’re looking for something more upscale and “instagramable” this probably isn’t it but we loved making Shanima our home base. Charlie and the staff were very hospitable.
Stayed 4 nights in Sep 2018
Response from Asma LAHMAME on 12 Sept 2018
Dear Madame & Sir, Thank you for staying at Riad Shanima & Spa. We are indeed most grateful that you choose Riad Shanima for your stay and pleased that you enjoyed our hospitality. We hope to have the pleasure to welcome you again at your home away from home, here in Marrakesh at Riad Shanima Asma , and the entire staff of Riad Shanima Best Regards

10/10 Excellent

najma, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home from home
I stayed with 3 children + husband at Shanima for 5 nights. I can not fault the Riad or the staff. The decor was impeccable and stylish. Adil, Elham, Jalil and Asma couldn’t have been more welcoming and hospitable. Nothing was too difficult for them. Food was very nice too. Finding the riad was a little challenging for our taxi driver, as the Riad is in a maze of narrow alleys that cars are unable to navigate. I would recommend the ourika valley tour arranged for us by the Riad, but the half day tour of Marrakesh was a little disappointing as there was no information about the sites we visited. I would highly recommend the Shanima Riad to my friends.
Stayed 4 nights in Aug 2018
Response from Asma LAHMAME on 17 Aug 2018
Dear Najma, Thank you for staying at Riad Shanima & Spa. We are indeed most grateful that you choose Riad Shanima for your stay and pleased that you enjoyed our hospitality. We hope to have the pleasure to welcome you again at your home away from home, here in Marrakesh at Riad Shanima Asma , and the entire staff of Riad Shanima Best Regards

10/10 Excellent

Tori, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very prompt in answering messages. The bathroom was so big though the room was small but good for me. I love the bed and beddings and I had good rest - and I am picky about bed. When you closed the curtains, it was dark and good for sleeping. I didn’t get to interact with many staff but mostly the older night guy who was super nice. Finding the place is a little tricky and I had to enlist the help of some kid. The kid was nice but the other older one who followed him was a little demanding but you have to be firmed. In any case, there was no sign in the narrow street leading to it. But when you see heritage spa, then go into that lane and walk all the way till the end (like one block) and make a left. Go under some building Nd it’s at the end of that street on your left hand side. It might looked a little scary if you are not used to the lanes but there is a security guy within steps after the heritage spa and I didn’t feel unsafe butbkust unfamilar at the ending. Worth a try.
Stayed 3 nights in May 2018

10/10 Excellent

Amar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect honeymoon stay
Beautiful riad in a great location. The staff was amazing.
Response from Asma LAHMAME on 16 May 2018
Dear Amar Thank you for your comment and i hope that you enjoyed your trip in the desert. Please see hello to Sarah and i hope to see next time in Riad Shanima & Spa

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real Riad Experience
I wish we could have stayed longer! Ashma and her staff could not have done more to make us feel welcome. The riad was beautiful with a lovely terrace on roof. It was small so to me gave a really feeling of a small intimate riad. Would definitely recommend.
Response from Asma LAHMAME on 25 Apr 2018
Dear Louise, Thank you for staying at Riad Shanima & Spa. We are indeed most grateful that you choose Riad Shanima for your stay and pleased that you enjoyed our hospitality. We hope to have the pleasure to welcome you again at your home away from home, here in Marrakesh at Riad Shanima Asma , and the entire staff of Riad Shanima Best Regards

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend. Peaceful and relaxing pxin place
Perfect Hotel. We traveled with a 8 months old baby and the experience was great. They waited us with a perfect room including a baby bed. The service was impressive and we were always welcomed with a smile. The Riad is beautiful and perfectly located. I truly appreciate Asma and all the team, and recommend Riad Shanima by all means.
Response from Jacky Hamm - Asma et toute l'équipe on 1 Apr 2018
Thank you very much for your mail on expedia. The whole team was delighted to welcome you and do their best for your satisfaction. See you soon in your second house in Marrakech.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and very accommodating staff.
Had a great time. The staff are very helpful and accommodating in making our stay a memorable one. Would love to book again soon.

8/10 Good

Divyesh , T

Liked: Staff & service, property conditions & facilities, room comfort
Ideal location
Lovely staff and easy walking distance to Jemaa Al fanaa, souks and the new town..... Excellent staff....

10/10 Excellent

mohammed, bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice riad close to the main square
Nice riad in the medina within walking distance of Jamaa al afna square also other attractions. Friendly staff they made our stay very enjoyable. Would recommend.

10/10 Excellent

Amina , London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Riad.
I stayed in this riad for 7 night with my family and we were overwhelmed by the kindness and the hospitality of the staff. The room was spotless, nicely decorated and comfortable. I would highly recommend this Riad if you want a real tast of local tradition. Special thanks to Asma, Adel, Abdeljalil and other lovely staff. If im going back to Marrakech, I'll definitely stay in this Riad. Amina xx

10/10 Excellent

Ane, Oxford, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Riad in busy Marrakech
My husband and I stayed for 4 nights at this Riad and I couldn't have been happier with my choice. As everyone has mentioned the staff Adil, Asma, Hayat and the others were very helpful and pleasant. The Riad is spotlessly clean and peaceful and has its own little charm. Our room (L'orangier) was always spotless and the bathroom was beautiful. I really loved the shower gels and I was able to buy some from the Riad's boutique when we were leaving. I used the Hammam and massage package at the Riad which Apart from it being one of the most affordable in Marrakech, it was really good as well. I slept like a baby afterwards. Asma helped us print our boarding passes and let us check out of our room a lot later than we should have checked out without charging us a penny. I always looked forward to breakfast and the orange oil scented youghurt :). Last thing, the Riad is close enough to the city centre and souks. It was easy getting around

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel in a great location
The Riad Shanima and Spa was lovely. From the welcome we received to the breakfast and the comfortable rooms, it couldn't be faulted. We wouldn't recommend going to Marrakech but would definitely return to this hotel if it wasn't in this city! The staff are so friendly and helpful, they couldn't be faulted. The rooms and public areas are very clean and well decorated, breakfast was lovely with fresh pancakes, bread, croissants, fruit etc every morning. The roof top terrace is a bonus. Would absolutely recommend this hotel if you want to visit Marrakech.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing friendly staff who couldn't do enough for a memorable stay. Great people and a special riad . Quality food and epic selection

8/10 Good

Mariaeme, Puerto Rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Riad, good location, kindness staff
If you're planning to stay in the Medina, this Riad is well located close enough to walk to Plaza Jemma El Fna, Gueliz, Historical places (palaces, tombs, mosque), some restaurants for food (5 euros). Close to street with local market for fruits, snacks, craft handed objects, souvenirs. You can return walking in the night. Nice staff, kindness, they walk with you from the main street to the riad because is inside a group of labyrinth streets, that are typical in the medina (very charm but for a tourist at the first sight it's a little bit complicated). Riad is modern, clean, warm decoration with occidental touch.

10/10 Excellent

Barbara, Cumbria UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Riad Experience
Lovely Riad with the USP...their staff. Asma, Adil and the team go far beyond expectation, always smiling and friendly and nothing is to much trouble. Transfers, tours, meals of your choice and a very nice continental style breakfast each morning. Our room had it's own outside space and terrace which we loved. We will definitely return

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great Hotel with Friendly staff
A great little Hotel with very friendly staff fairly central location, just a little difficult to find at first

6/10 Okay

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Almost Great but Let Down by Important Details
First the good - This Riad is beautiful and (except as noted below) great value, an interesting hybrid between traditional and modern design. Breakfast and dinner on the terrace was incredible and the service by the dedicated staff was always better than we could ever expect. We were very well looked after by Adil, one of the most delightful men we met during our Morocco trip. However, the bad - Firstly, as it we were staying here for our last 2 nights in Morocco, which involved much re-packing of suitcases and shopping for our flight home, we intentionally booked the "Luxury Suite (Palmier)", which was advertised as being 30 Sq M. The room was tiny - 24 Sq M (including thick internal walls and an oversize bathroom - yes, I measured it). Falsely advertising like this is unforgiveable. Secondly, as we had our belongings unpacked everywhere, we instructed that there was to be no room cleaning on our 2nd day (very explicitly requested and confirmed clearly by Ashma, there was absolutely NO miscommunication). When we returned after a day of sightseeing, we were very disappointed to find our room cleaned and made, and our belongings all reorganized in the process. If not for these two issues, this Riad would have scored a 5.
Response from General Manager on 24 Oct 2016
Dear Michael, I writing to you responding to your comment regarding the cleaning when you said to me that it's not neceseray to clean the room i asked you if you need toilet paper or fresh towels and you was agree to change the towels, that meens no problem to have acces to your room i said that to our chambermaid the things that happened with her that when she was in your room she thoughts only for your comfort by cleaning a little bit wc or the bed. the very important thing that she did not touch your personnal things. We are sorry about that sir, I promise you next time when you came back to our Riad we will pay attention to your remarks as i said before our interest is always the comfort and satisfaction of our guests. Best regards Asma LAHMAME

10/10 Excellent

Suzana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gracious Riad
We really enjoyed our stay at the charming Riad. Adil and Aasmaa were very gracious and welcoming. Everything was comfortable and clean and the service was professional. Adil was even kind enough to carry our luggage out to us and ran after me to give me my blouses that I left hanging in the closet. Overall, very pleasant and I would return again.

10/10 Excellent

Camila, Dublin, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place in the heart of Marrakech
The Riad was beautiful, the staff amazing, always smiling and trying to help us the best they could. The breakfast was good to. The location felt really safe. Would definitely go back there again.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location was not good
While i stayed at this hotel the bedding and towels were not changed at all in 5 days. I think they should have been changed frequently as its very hot there so its unhygenic
Response from Riad Shanima & Spa (12416174) on 8 Jun 2016
Dear Madame & Sir In the rooms there is a message said that if you want that we change the towels please put its in the bath or shower, the reason for that is to protect the environment and our chambermaid she can't leave a wet or dirty towels and bedsheet in the rooms without changing. Best regards Asma LAHMAME

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, very welcoming, excellent service, very comfortable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, a great place
The staff made it excellent! Great people, caring, nice and helpful. The only bad thing was that the towels need to be replaced as they had a weird stench to them, but I'm sure they will address this as it's a quick, easy fix.

8/10 Good

marcia, North wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Riad
Beautiful Riad with very hospitable staff. We had a lovely stay and will be back again. Make sure you get the airport transfer as the staff then come out to meet you as well and unless you knew where you were going you would never find the place.
Response from Asma LAHMAME on 3 Jan 2016
Dear Marcia Thank you for staying at Riad Shanima & Spa. We are indeed most grateful that you choose Riad Shanima for your stay and pleased that you enjoyed our hospitality. We hope to have the pleasure to welcome you again at your home away from home; here in Marrakesh at Riad Shanima Asma , and the entire staff of Riad Shanima Best Regards

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023