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Reviews of Great Zimbabwe Hotel

3.5 out of 5
Great Zimbabwe Hotel
Great Zimbabwe Road, Masvingo

Reviews

7.4

Good

Rating 10 - Excellent. 3 out of 34 reviews" "
Rating 8 - Good. 22 out of 34 reviews" "
Rating 6 - Okay. 4 out of 34 reviews" "
Rating 4 - Poor. 3 out of 34 reviews" "
Rating 2 - Terrible. 2 out of 34 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Vushe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very punctual The ladies in the restaurant are superb, always willing to assist and with a smile...
Stayed 2 nights in Apr 2024

6/10 Okay

Laura, Aledo

Meal prices were much higher than anticipated for breakfast and dinner buffets
Stayed 2 nights in Sep 2023

8/10 Good

Douglas, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Millicent

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Great stay

2/10 Terrible

Innocent

Stayed 2 nights in Dec 2022

10/10 Excellent

Iain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location
Stayed 2 nights in Oct 2022

8/10 Good

Dr Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and clean
Stayed 2 nights in Aug 2022

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here one night to not be in a rush while seeing the ruins. Delightful property that is clean, safe and surrounded by various animals at night (monkeys, baboons, etc). Food quality was good at the restaurant but buffet dinner starts too late - tourists don't care to wait until 19:00 to eat, they are up early to do tours and want to eat when they come back and move on with the evening.
Stayed 1 night in Jun 2022
Response from Sandra on 28 Jul 2022
Dear Christopher Thank you for taking the time to complete the survey about your stay at Great Zimbabwe Hotel. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We hope to see you at Great Zimbabwe Hotel again soon! Kind regards, Great Zimbabwe Hotel Team

8/10 Good

Chris

Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the swimming pool. The food was okay but not great. Power outage was a disappointment but I realize there was nothing to be done.
Stayed 1 night in Nov 2019

4/10 Poor

Misa, Harare

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very African Standard. Quite diffent between their broucher and the real guest room.
Stayed 1 night in Oct 2019

2/10 Terrible

Rachel, Harare

Disliked: Staff & service, amenities, property conditions & facilities
Didn't like anything about this property. I was very badly treated, given an awful room which was no where near the standard i would have expected for the price I paid. I did eventually get another room, which was better but still not great, noisy, cold shower, very dated, broken chair and three bathroom wasn't that clean. Food was also of a poor quality
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019

8/10 Good

Michael

Liked: Staff & service, room comfort
Good position for viewing the Great Zimbabwe Ruins
We chose this hotel for its nearness to the great Zimbabwean Ruins. It is a pleasant 700 metres walk. Our room was large, room and bathroom in need of upgrading. The bed large and comfortable. The staff without exception were friendly, helpful and efficient. The buffet breakfast, which was included was great. There are no aircons only a fan. Feel that this Hotel is over priced.
Stayed 2 nights in Sep 2018

4/10 Poor

Yvette

Hotel in desperate need of renovation
Though the setting is stunning and the staff is sweet the hotel is completely overpriced for the current state it is in. As with many of Zim hotels it has not had any renovations or upgrading done in decades. The bathroom was the worst, hardly a working shower and the tab of the basin did not give water. Loose tiles, dirty walls, chips and cracks everywhere. The setting is great, next to the stunning Great Zimbabwe monument.
Stayed 1 night in Aug 2018

6/10 Okay

Øyvind

Liked: Staff & service
Expensive and not so impressive but great location
Service was great, even the trainees did a nice job. Large room with a large bed, not so comfortable shower and bathroom. The food in the restaurant was not particularly good. All in all I'd say you stay at this place for the location, since you can walk to the Great Zimbabwe Ruins. Other than that, it's totally overpriced for the quality it offers, and that goes for both the room and the food.

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Zimbabwe
Best location to visit Great Zimbabwe

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities

8/10 Good

Osato, nigeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
serenity!
lovely hotel in the middle of nowhere! was a bit difficult to locate but once we found it, I was glad I had booked it. its also unbelievably close to the great zimbabwe ruins, which worked out perfectly staff are very nice as well.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities

8/10 Good

Lesley, Corbridge

Liked: Cleanliness, staff & service, room comfort
Take lots of cash
In general it was great. The staff are welcoming and helpful. The location couldn't be bettered. The hotel is a bit distressed, but attempts have been made to improve things. There was plenty of hot water and the beds were very comfortable with good linen. The few glitches are not worth mentioning; this is Zimbabwe after all. The main problem was that the card machine was not working and we had to use up all our cash. That left us with nothing to tip the staff, which was a shame as they deserved it.

8/10 Good

Ralf, Wiedemar

Travelled with family
Liked: Cleanliness, staff & service
My last visit to this hotel was in 1997. Some parts have been renovated. It was a pity, that the door facing to the swimming pool couldn't be opened due to defective door lock. Missed the peacocks, which were there earlier and also the palm tree with the weaver bird nests. It was an attraction at that time. Food and staff very good. I find the hotel overpriced. Need some adaptation. Anyway, might be back in a while.
Stayed 1 night in May 2023
Response from Noah on 18 Jul 2023
We have noted you review and we have put in place corrective measures

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
You know ... how Zimbabwe works. Very Good will. No energy, no loght ....
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019

4/10 Poor

Chris, Belgie

Disliked: Staff & service, property conditions & facilities
Te mijden
Slechte ontvangst. Vrij basic kamer met deur naar naastgelegen kamer en dus erg gehorig. Restaurant vrij slecht
Stayed 1 night in Jul 2018

8/10 Good

Sven, Wien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Hotel für einen Besuch in Great Zimbabwe
Ein gutes Hotel für einen besuch in Great Zimbabwe, es liegt nahe dem Great Zimbabwe Park. Das Hotel ist so, wie alle Hotels, die ich in Zimbabwe erlebt habe: sehr sauber, sehr freundliche Leute, gute Ausstattung, eventuell ein wenig in die Jahre gekommen. Unser Zimmer war eines von vielen kleinen aneinandergereihten Bungalows. Die Bungalows hatten eine gemeinsame Terrasse und einen großen Garten, bei dem man einen wunderschönen afrikanischen Sonnenuntergang sehen kann. Das Essen im Hotel war gute normale internationale Küche.

8/10 Good

Rolv Rynning

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dyrt, men langt på vei verd pengene.
Dyrt, men fint hotell. Gangavstand til ruinene i Great Zimbabwe. Kjempefrokost og god service. God mat på restauranten. Meget romslig rom. Vennlig og serviceminded betjening.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Hotel, wunderbare Lage
Wunderbare Lage nur wenige Gehminuten von Great Zimbabe entfernt. Das superfreundliche Personal ist äußerst hilfsbereit und macht den Aufenthalt in der sehr auberen und ansprechenden Lodge mehr als angenehm.

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Maria Grazia, Nuoro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottima Posizione
Ottima posizione per poter visitare Great Zimbabwe ruins per chi non fa self drive. Sia i servizi che la qualità degli stessi sono abbastanza buoni. Carinissimo svegliarsi la mattina e trovarsi circondati dai babbuini...bella esperienza!

8/10 Good

Tang, 中国上海

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
观看景点方便
总体不错，环境、卫生、特别是观看景点方便。但是要严防猴子！

6/10 Okay

Stephan Müller, Schweiz, 8626 Ottikon

Liked: Cleanliness
Disliked: Room comfort
Tolle Lage und schöner Garten
Gutes Mittelklass-Hotel in unmittelbarer Umgebung von "Great Zimbabwe" auf einer Anhöhe in mitten einer schönen Parkanlage gelegen. Unser Zimmer war sauber und in Ordnung. Die Möblierung war zweckmässig aber eher alt und abgegriffen. Badezimmer war zweckdienlich, sauber und mit funktionierender Wasserversorgung. Der Kühlschrank im Zimmer war leider parktisch nicht kühlend. Der Room Service war in Ordnung aber auch nicht mehr. Das Abendessen im Restaurant des Hotels war verhältnismässig gut mit aufmerksamem Bediendpersonal. Allerdings wurde auf unsere Hinweise und teilweien Sonderwünsche nur zögerlich oder gar nicht eingetreten. Alles in allem ein ruhiger unspektakulärer Ort um ein, zwei Nächte im Zusammenhang mit dem Besuch von Great Zimbabwe zu verbringen. Für Langzeitaufenthalt eher nicht empfehlenswert.

8/10 Good

Ken, 日本, 東京都

Liked: Cleanliness, staff & service, room comfort
遺跡に一番近いホテル
立地が最大のメリットなので（とは言っても遺跡に隣接というほど近くはありませんが）、他に多くは求めません。部屋はやや古びた感はあるものの普通に快適でネットも無料で使え、プールやテニスコートもあります。やや割高感はありますが、これはジンバブエ国内のホテルではどこも共通したところなので現地事情を踏まえればまあ普通といった感じでしょうか。 スタッフはみな親切でしたし、自分のうっかりで生じたトラブルについても適切に対応してくれました。雨が降った後で館内の電気がしばしば瞬断したり、レストランのメニューに実際は作れないものが結構あったりというのもありましたが、これはまあご愛嬌ということで。甘いかな。