Johannesburg Hotel Guide - Melrose Arch Shopping Centre hotels in Johannesburg, South Africa.

"Amazing Staff but that’s where the good ends sadly. Property needs better management and maintenance. "

"The room is clean and the environment is very beautiful and secure "

"The room was perfect for me with a gorgeous view. The gym was well equipped, and I had an excellent personal trainer. Great location. Friendly helpful staff. Would definitely recommend "

"M club excellent food choices and drinks"

"A wonderful stay! Staff exceptional"

"Great location , clean apartment and great staff."

"Beautiful gardens, tasteful decor and design, with 2 great onsite restaurants, including the famous Pot Luck Club. Very nicely appointed rooms and great quality all around. We had an excellent time. Thank you . Heye and Angela. "

"I booked two rooms at the Capital Hotel in Melrose for a business trip. Upon arrival, we were informed that there was no record of our booking, despite us having a confirmation for that same day. After presenting the confirmation, we were told that the booking had actually been made at the Capital Hotel in Sandton. We again showed our confirmation clearly stating Melrose. After some time, the manager came to assist the front desk. Only then were we informed that a group booking had extended their stay, and as a result, our reservation had been moved to the Sandton property without any prior notification. In over 30 years of business travel, I have never experienced anything like this. The lack of communication, poor handling of the situation, and overall unprofessional approach suggest that management is not adequately overseeing basic hospitality standards. To make matters worse, no refund, complimentary meal, or even a simple gesture of goodwill was offered to compensate for the inconvenience caused. A very disappointing and unacceptable experience."

"I could not get in for over an hour when i arrived. The room was totally different to the pictures. No water!! No wifi!! Late breakfast!! Absolutely terrible customer service. Never again will i stay here. Waste of money!!!"