Mercer Island Hotel Guide - Hotels with Pool in Mercer Island, Seattle

"The breakfast at the Spruce Cafe in the hotel was excellent. Location also excellent. Overall loved our stay. Only 2 minor issues: The ice was in a bag which was a solid mass you had to bang on the countertop to break up. And one elevator was down the whole time we were there. But the staff were very accommodating and helpful."

"24 hour rooftop patio was a bonus"

"4nights stay and One day without room cleaning."

"Understaffed, long waits for check in, room had a bad smell "

"Staff are very nice and professional. They were pleasant to deal with. The free shuttle was free convenient and readily available. The room seemed clean and the bedding was fresh. The downsides, the heater/ac was not working. The I was checking in, the police were there on a call. As I approached my room I was checking into, the police were there in front of my door. Apparently, the room across from me had the door open and more cops inside the room. I could hear a woman crying and the cops asking questions. I just quickly bolted into my room. Overall, for the price I was good with it. The WiFi was only free if you registered for there rewards program and the “free breakfast” was just bread/toast, yogurt, 2 types of cereal, coffee or juice, and oranges. It was enough to keep the morning hunger pangs away but hardly what I call breakfast."

"Kindly service"

"Staying at the Hilton was a great experience, and I would gladly return! Pluses: my immaculately-clean room gave out onto a private patio. The bed was comfy; the towels in ample supply; the WiFi worked perfectly. Bonus: the hotel's restaurant is very good, with attentive staff. Minus: My experience at check-in was mixed. I HUGELY appreciated being given a room 3 hours before the normal check-in time. (I had called the day before to request it.) I appreciated the two bottles of water. However, the man who checked me in did not communicate in a way that I could understand. (1) While about to pay, he stated that $50 was being added to the amount -- and so I thought that it was *additional to* the amount I was seeing on the pinpad. However, the $50 was *included* in the amount. He should have said, "The amount you're seeing INCLUDES our $50 amenities deposit." (2) The above was a minor annoyance compared to the next miscommunication. He said to go to the next building, and then turn left down the hall. HE DID NOT SHOW ME THE MAP HE HAD SHOWN THE PREVIOUS PERSON CHECKING IN. So I followed his instructions, and was flummoxed to find myself in a large area with conference rooms on both sides. No sign leading to my room ("2113") was visible. So I walked back the way I came. Fortunately, a hotel driver stepped in: my room was BEYOND the Conference Room area! The tiny sign at the end of the conf. room area was not visible from the entrance. Why the incomplete instructions?"

"Amazing friendly environment "

"The front desk staff is amazing. They are so helpful and courteous. Regardless of who we spoke with, everyone was friendly and knowledgeable. The rooms are very spacious and well appointed and quiet. Great location, 10-15 minute walk to all of the major attractions."