Merten Hotels

"The air conditioning wasn’t very good."

"Clean room, fabulous friendly staff"

"Nice location close to the train station. Clean and comfortable."

"Good breakfast, not included. Only negative, no gym and limited food menu."

"Did not have breakfast. But hotel was great, room size was great and able to hild bags after check in"

"Hotel in a great location to Cathedral, shops and restaurants. Room was clean but small if you have big luggage. Not in Cologne long enough to use hotel amenities."

"Breakfast was excellent. "

"Very close to the train station in a safe area. Friendly and helpful staff. Room was clean and bed was comfortable. Really great place to stay. Had to catch an early train so we didn’t stay for breakfast."

"Tried to check in at 12.30pm and were told we couldn't access our rooms until 3pm. Which is super frustrating and there wasn't even any sense of empathy or apology for it. Front desk staff were very very slow at the check in process. Front desk staff on other occasions had no urgency despite there being a queue. Why don't they act more quickly, they are on "go slow" mode? Bar staff were very nice and much more efficient. Room was nice, although no iron and ironing board. For s 4 star hotel the water should be refreshed daily. Price of the mini market on ground floor was disgraceful - €4+ for a small bottle of water. Hotel was in a fantastic location. Lobby area is nicely setup for relaxing and drinks. Did not appreciate a knock on my door from housekeeping team at 8.30am on Sunday. Who does this?! Would not return to the hotel I am afraid due to the numerous issues above."