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"Absolutely loved it! The staff were amazing, grounds exceptional, our room was beautiful, spacious 2 bedroom garden view. Loved the big lounger on the balcony. 24 hour Room service was wonderful. Loved the overall vibe- not a crazy party place but still fun & lots of activities if that’s your thing. Loved that the resort wasn’t huge, easy to find everything, the restaurants were both beautiful & delicious. Aroma was such a great option- fresh baked goods and yummy cappuccinos and a great selection. Martini bar was another favourite. Pool area is nice, clean, the staff were great and loved the umbrellas for every 2 chairs. Never had a problem finding a seat even when we got to pool area around 11am. I would and have highly recommend Excellence El Carmen and will definitely be back. "

"Clean room"

"The walking on the beach in the morning, beautiful sunrise. Clear water, white sand. It was a good choice. The food and drinks are good. The staff is super friendly and helpful. I will comeback."

"Very kind , polite and helpful staff , perfect size resort for a family with small children . Staff were so friendly and kind to our children. "

"Beautiful place to stay!"

"Me gustó todo!!! Es un 100/10 la atención las actividades la piscina wao todo perfecto!!!"

"AC leaked in one of the rooms for 7 days. One guy came to fix it. Didn’t do anything and left. Wet floor for a week. Food was terrible too. One buffet was closed and a bunch of speciality restaurants too. "

"My wife and I have been to a lot of all inclusive but this was a first for the Excellence Collection. The resort is beautiful and the employees are great. We typically go to bed early on vacations from being out in the sun all day but we managed to enjoy the night entertainment which we found really fun. The only thing that we found just sub par was the food in some of the places. The Spice restaurant wasn’t great and the buffet wasn’t either, but we always find something we enjoy, here it was basically the omlette that we liked. For Spice they have the hibachi that you have to make a reservation for. We weren’t able to get a reservation until 9:45pm on Friday which is way too late for us, this isn’t really a complaint on that but more just unfortunate. The oregano restaurant was really good and so was the steak house. One other thing that this place doesn’t have that pretty much all other resorts that we’ve been to is a place that is serving snacks/lunch around the pool where you could just walk up and order food. Here you have to order from the waiter which is fine, but it takes about 1/2hr-45 minutes. Other than that we liked this place and didn’t want to leave. I do want to give a shot out to the whole staff who were great, but these people in particular made our stay fantastic. Diaz the bartender at the Prelude Bar. Kelvin the pool server from the Prelude Bar. Misael Joy Boy is Back These guys were awesome and I would give them a 10 out 5 star if I could!"

"Outdated resort, not worth the price, not clean, no good food options "