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Reviews of Hampton Inn Patterson

2.5 out of 5
Hampton Inn Patterson
2467 Sperry Avenue, Patterson, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 242 out of 380 reviews" "
Rating 8 - Good. 73 out of 380 reviews" "
Rating 6 - Okay. 26 out of 380 reviews" "
Rating 4 - Poor. 14 out of 380 reviews" "
Rating 2 - Terrible. 25 out of 380 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities
Refrigerator barely kept things cool regardless of the setting. Only one ice machine worked and it was on the first floor. Didn’t try the pool but it looked nice.
Stayed 3 nights in Apr 2024

2/10 Terrible

Robert N

Travelled with partner
Liked: Property conditions & facilities
Convenient parking well lit and safe
Stayed 1 night in Apr 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel experience with modern rooms. Bedding is beautiful. Bathroom towels are soft and new. Breakfast has nice variety and is well stocked.
Stayed 2 nights in Apr 2024

10/10 Excellent

Maria Cleofe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and modern rooms. The employees were very kind.
Stayed 1 night in Apr 2024

10/10 Excellent

Hattie Marie, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just want to say that the front desk clerks are very nice & polite.
Stayed 1 night in Apr 2024

8/10 Good

Amir, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
It's a clean but typical Hampton Inn but a good place to stay in the area.
Stayed 1 night in Apr 2024

8/10 Good

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Apr 2024

10/10 Excellent

James

Great customer service
Stayed 1 night in Mar 2024
Response from Anna on 5 Apr 2024
Good morning James, We are glad to hear such positive reviews of our staff. Our goal is to go above and beyond for our guests and we are glad to hear you feel you are being treated as such. We look forward to your next visit!

10/10 Excellent

Delores

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish that the toilets was higher.
Stayed 1 night in Mar 2024

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Confortable snd quiet
Stayed 1 night in Mar 2024
Response from Anna on 20 Mar 2024
Good afternoon Michael, Thank you for completing the survey regarding your stay! We are happy to hear that you found our property to be quiet and comfortable. We hope to welcome you back next time you stay in Patterson!

10/10 Excellent

Lisa

Travelled with family
Liked: Amenities
Hotel staff - front desk and housekeeping were very nice.
Stayed 2 nights in Feb 2024
Response from Anna on 20 Mar 2024
Good afternoon Lisa, We are glad to hear such positive reviews of our staff. Our goal is to go above and beyond for our guests. We look forward to your next visit!

8/10 Good

janel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room is huge and the facilities nice! Very pleasantly surprised!
Stayed 1 night in Feb 2024
Response from Anna on 20 Mar 2024
Good afternoon Janel, Thank you for completing the survey regarding your stay! We are happy to hear that you found our property to meet your expectations. We hope to welcome you back next time you stay in Patterson!

10/10 Excellent

Bette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and convenient
Stayed 3 nights in Feb 2024
Response from Anna on 20 Mar 2024
Good afternoon Bette, Thank you for completing the survey regarding your stay! We are happy to hear that you found our property to be a comfortable and convenient location for you. We hope to welcome you back next time you stay in Patterson!

4/10 Poor

Ryan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Really nice clean property, but the service was horrible. Front desk told me I could check in early at 1:30 with no fees, upon arrival and I was told different. Staff was incredibly rude, didn’t offer to let me wait in the hotel so I had to wait in the rain.
Stayed 1 night in Feb 2024
Response from Anna on 21 Feb 2024
Hello Ryan, thank you for taking the time to leave a review. We strive to provide excellence and apologize for not doing so this time around. Your feedback has been acknowledged by our team and is being handled accordingly. We hope to have the opportunity to restore a favorable impression the next time you are in this area. Have a great day.

10/10 Excellent

Veronica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Jan 2024
Response from Anna on 20 Mar 2024
Good afternoon Veronica,Thank you for completing the survey regarding your stay! We are happy to hear that you found our property to be quiet and well maintained. We hope to welcome you back next time you stay in Patterson!

4/10 Poor

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Araceli on 16 Jan 2024
Hello Micheal, thank you for taking the time to post a review. I apologize that your stay was anything less than satisfying. In the future please do not hesitate to contact the desk and speak to any of our team members to have your concerns promptly addressed.

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best
Stayed 1 night in Jan 2024
Response from Araceli on 16 Jan 2024
Thank you for taking the time to leave us a review. I am glad you enjoyed your stay and hope to welcome you back soon!

2/10 Terrible

Andrea

Travelled with family
Disliked: Staff & service, property conditions & facilities
Tried to check in and computer system was down with no timeframe or backup to get people to rooms. Front desk staff was by herself with no onsite manager. Manager refused to come out and talk to the 5 parties trying to check in. Did not offer to help cancel. Just stood there saying that they can’t do anything. Very poor management. Will not stay here.
Stayed 1 night in Jan 2024
Response from Araceli on 13 Jan 2024
Hello Andrea, I would like to apologize for the inconvenience that you experienced due to an internet outage that was out of our control, we have no access to our check in system. I am the Manager you spoke with over the phone that evening I was not on property at that time. If you would like to give us another opportunity, we would love to welcome you back.

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 5 nights in Oct 2023
Response from Araceli on 16 Jan 2024
Thank you for taking the time to leave us a review. I am glad you enjoyed your stay and hope to welcome you back soon!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s ok?
Ok place, low energy staff, but they were friendly. Just seem to run at a slower pace office wise.
Stayed 1 night in Dec 2023

8/10 Good

Alfredo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Water pressure wasn’t great and muliltiple ice makers were not functioning.
Stayed 1 night in Dec 2023
Response from Anna on 21 Feb 2024
Hello Alfredo, We sincerely apologize for any inconvenience caused due to the poor water pressure and ice machines that were temporarily out of service. We'll take your comments into consideration as we strive to improve our services. We hope to have the opportunity to welcome you back in the future for an even better experience. Have a great day.

4/10 Poor

Fabiola

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Araceli on 16 Jan 2024
Hello Fabiola, thank you for taking the time to leave us a review. I apologize that your stay was anything less than satisfying. In the future please do not hesitate to contact the desk and speak to any of our team members to have your concerns promptly addressed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was well pleased indeed.
Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Anna on 20 Mar 2024
Good afternoon Elizabeth, -Thank you for completing the survey regarding your stay! We are glad to see such a positive review! We hope to welcome you back next time you stay in Patterson!

10/10 Excellent

Chelsi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality services!
Stayed 1 night in Dec 2023

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet friendly
Hotel was amazing. Comfortable soft beds and pillows. Lots of area for dogs to do their business particularly in the back. Great breakfast. Only down side, water pressure was awful !!
Stayed 1 night in Nov 2023

6/10 Okay

Allan

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
75 Dollar pet fee ??????
The first room we were given had an inoperable TV. The second room had a leak from the shower that had wet the entire bathroom floor. The pet fee of 75 dollars is exorbitant-gouging pet owners travelling with their pets. The breakfast room and the workout room were very nice.
Stayed 1 night in Nov 2023

6/10 Okay

Rachel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property was newer with updated decor, which was nice. The issue was that, in efforts to be eco friendly, there was very poor water pressure and it didnt get very hot. I have a huge head of hair and it took forever to wash it. The coffee maker in my roon was broken. I cant function without my coffee in the morning! They did replace it quickly when i called, however, and that was nice.
Stayed 2 nights in Nov 2023

10/10 Excellent

ALBERTO

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Better
Stayed 2 nights in Nov 2023

6/10 Okay

Brett

Stayed 1 night in Nov 2023

6/10 Okay

AUSTIN

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Front Staff need retraining
The hotel was fine. Staff need some positive retraining. First, I was placed on hold for extended periods. I hung up and called back and placed on hold again numerous times. I inferred that there was a shift change and she did not wanted to delay her clock out. Not acceptable. Second, we were given the wrong room and the clerk made us feel that it was our fault. The wrong number was clearly on the envelop and the keys were coded for another room. ON THE POSITIVE SIDE, the kitchen and housekeeping staff were awesome.
Stayed 1 night in Nov 2023

10/10 Excellent

Susie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Jose

Business traveller
Disliked: Staff & service
arrived at hotel. Employee attempted to check in, only to find out, reservation was not honored and no room was available Did not receive an email/phone call until 5 minutes, AFTER employee tried to check in. Hotels.com then tried to "call", but at that point, I had to prioritize finding employee a new room elsewhere and could not take a phone call from their out of the country help center. Help center is lack luster
Stayed 1 night in Nov 2023

10/10 Excellent

CHARLES

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Joseph, Pompano Beach

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Seemed like a new hotel. Everything was nice and clean and on great condition.
Stayed 2 nights in Oct 2023

8/10 Good

Bertha

Stayed 1 night in Oct 2023

4/10 Poor

Justina

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They had no soaps in the room or any amenities
Stayed 1 night in Oct 2023

10/10 Excellent

Joanne

Stayed 1 night in Sep 2023

10/10 Excellent

Errol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Stayed 1 night in Sep 2023

6/10 Okay

Veronica

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The Hotel is in an up and coming area of Paterson, so with that said, the area seems safe, on a busy Main Street. The hotel it-self was clean and smelt clean. Too stuffy and warm in common areas. The breakfast was basic basic bland breakfast. Eggs have to be powdered because it tasted like they were. The waffles had a play-do taste, weird I know. But thats the best way I can describe them. The rooms are decent size and beds are comfy! The showers come with large bottles attached in shower of shampoo, conditioner, body wash (that smell good!) hair dryer, microwave and coffee. All complementary! Over all rate 4 Breakfast rate 2
Stayed 1 night in Sep 2023

10/10 Excellent

Valerie

Stayed 1 night in Sep 2023

10/10 Excellent

myeca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Anthony

Stayed 1 night in Sep 2023

10/10 Excellent

Peter

Stayed 1 night in Sep 2023

8/10 Good

Maria

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a nice place to stay
Stayed 2 nights in Sep 2023

10/10 Excellent

Bette

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and great breakfast
Stayed 2 nights in Sep 2023

10/10 Excellent

Kassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern
Stayed 1 night in Sep 2023