Phuket Hotel Guide - Moh Seng Historic House Museum hotels in Phuket, Thailand.

"My experience at Courtyard by Marriott Phuket Town was disappointing and far below what I expect from a Marriott property. The check-in process took over 30 minutes, only to be informed at 1:30 pm that the room would not be available until after 3:00 pm. During this time, several other guests checking in beside us were offered rooms immediately, which made the situation even more frustrating. At the swimming pool bar, we were not allowed to charge the bill to our room and were asked to go back to the room to make payment instead. This felt inconvenient and inconsistent with standard hotel practice. The breakfast experience was particularly disappointing for a vegetarian guest. The available vegetarian options were extremely limited. The few vegetable dishes provided were soggy, and when I requested a small fresh portion, the request was declined. After this interaction, I chose not to have breakfast despite having it included. There was little effort made to accommodate or offer alternatives. An American guest sitting next to us made a complaint that when you write Soup also mention Spicy in the buffet… at that very moment atleast 5 staff surrounded him with options and apologies… very strange contrast Overall, the hospitality and service levels were not in line with what I have experienced at other Marriott properties."

"Lovely stay, thank you."

"lacked cleanliness"

"The staff, cleanliness, atmosphere etc all 5*"

"Newly updated rooms with a lovely pool area. Connecting coffee shop and restaurant very convenient and guests received discount. Located by several “massage parlours” which may be worth baring in mind if bring children and walking around at night. However, felt perfect safe in area and wandering around. "

"Staff here were amazing, so friendly & helpful. The room was spacious & clean. Location excellent. The only area slightly disappointing was breakfast, not quite to our taste, but decent variety"

"The pool was lovely. The food at the restaurant was very good. "

"Although the hotel has a nice presentation, friendly staff and average clean rooms, it was disappointing in a number of items. On 4 occasssions we returned to our rooms after 4pm and the rooms had not been made, it became that late on each occassion, we advised them not to bother. The restraunt was very dissapointing, we had our first meal there on our second night, it was average at best, we decided to give it another chance on our second last night, it was disgraceful. I complained about the quality of the food, which i rearly do, the head chef came out to appologise and admitted the food was reheat. Its probably not surprising there didnt seem to be many evening patrons. Although the hotel has most services around it, there is no easy transport to the major Phuket attractions. Taxi's are extremely rare, there is no courtesy bus from the hotel, staff advised there was a street bus, waited in the street for over 1hr, the bus drove straight past dispite 4 of us trying to wave it down at the allocated pick up zone."

"Bed sheet had stains"